When scanning in an number order with a J794 scanner, the digits are not in the correct order. For example, when order 123-12345-123456 is scanned into the Order Field, the digits display as 3211-2354-132561.
Anti-virus software may be causing this issue, particularly Webroot anti-virus software.
If this problem occurs with Webroot or any other anti-virus software, Pitney Bowes recommends contacting the anti-virus software maker or support group to determine if there is a setting that will allow the anti-virus software to be used without interfering with Pitney Bowes devices.
UPDATED: August 07, 2018