Order number digits out of order when scanning with J794 scanner in SendSuite Live

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Products affected: SendSuiteĀ® Live

Issue

When scanning in an number order with a J794 scanner, the digits are not in the correct order. For example, when order 123-12345-123456 is scanned into the Order Field, the digits display as 3211-2354-132561.

Cause

Anti-virus software may be causing this issue, particularly Webroot anti-virus software.

Resolution

If this problem occurs with Webroot or any other anti-virus software, Pitney Bowes recommends contacting the anti-virus software maker or support group to determine if there is a setting that will allow the anti-virus software to be used without interfering with Pitney Bowes devices.

UPDATED: August 07, 2018