Products affected: SendSuite® Live
When attempting to process a USPS Certified ERR letter with a pre-printed label, the error "Tracking number must start with 948" is displayed.
The incorrect pre-printed labels are being used. The system is configured to use IMpb Compliant barcode labels.
IMpb Compliant barcode labels are available from the Pitney Bowes online shop:
UPDATED: June 03, 2021