"A problem occurred in the creation of this page" message when loading a project in SendSuite Live

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Products affected: SendSuite® Live

Issue

When attempting to load a project in SendSuite® Live, the error "A problem occurred in the creation of this page" is displayed.

Cause

Possible causes:
  • Incompatibility: This error may be displayed when using first-generation SendSuite Live projects with Internet Explorer version 11 or higher.
  • Settings: This error may be displayed if the computer's Active X settings are not set correctly.
  • DataSource communication issues: This error may be displayed if the project attempts to load required information that is not available.
  • This error may be displayed if the InSys service is not running.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: November 16, 2018