"EELPFC has an invalid format" message when processing international USPS - GCS package in SendSuite Live

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Products affected: SendSuite® Live

Issue

When processing a package for the USPS - GCS carrier to an international destination, the error "EELPFC has an invalid format, it must contain a proper AES number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number" is displayed, preventing the shipment from completing.

Cause

The EELPFC codes are missing.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021