"EELPFC has an invalid format" message when processing international USPS - GCS package in SendSuite Live

Products affected: SendSuite® Live


When processing a package for the USPS - GCS carrier to an international destination, the error "EELPFC has an invalid format, it must contain a proper AES number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number" is displayed, preventing the shipment from completing.


The EELPFC codes are missing.


This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: November 16, 2018