Labels feed continuously without pausing on 1E26 thermal printer with SendSuite Live
Products affected: SendSuite® Live
Issue
When printing multiple labels, such as a carrier label and a billing label, all labels feed continuously without pausing.
Cause
The printer's present sensor is not functioning.
Resolution
The 1E26 thermal printer requires a specific firmware file in order for the present sensor to work correctly. This must be resolved by a Pitney Bowes representative. Contact software support for assistance.
UPDATED: November 16, 2018
