"ERROR Failed to complete the OpenDevice sequence Meter 0" message in SendSuite Live

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Products affected: SendSuite® Live

Issue

When loading a project, the message "ERROR Failed to complete the OpenDevice sequence Meter 0" appears in the Connect+ device window.

Cause

The IP Address on the Connect+ device is not static. A static IP address is required.

Resolution

  1. Verify the IP Address on the Connect+ device:
    1. Turn on the Connect+ meter.
    2. Once it is started, press the Home button.
    3. Select Settings > Internet and Settings > Communication Settings. This screen shows the IP address and ports assigned. Record the IP Address.
    4. Exit the screen.
  2. Edit the IP Address on the computer:
    1. Close all open web pages.
    2. Navigate to C:\ProgramData\Pitney Bowes\msoneproxy.
    3. Select msoneproxyconfigurator.exe.
    4. Select the configuration at the top.
    5. Edit the IP Address that you obtained from the Connect+ device.
    6. Click Save.
  3. Open the shipping page and test.

If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021