Receiving a package for a locker in SendSuite Tracking Online

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Products affected: SendSuiteĀ® Tracking Online

When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into SendSuite Tracking Online and reserve a locker for it.

  1. On the home screen, select Receive.
  2. Scan the carrier barcode, enter the tracking number manually, or click + to generate a unique tracking number.
  3. The Carrier should be filled in automatically based on the barcode scan. If not:
    1. Select the Carrier field and start typing the carrier name, or select the drop-down arrow in the Carrier field. A list of recent and suggested carriers is displayed.
    2. Select the carrier.
  4. The Status field defaults to Received. Select the drop-down arrow to change if needed.
  5. Based on the carrier barcode scanned, the Recipient field may be filled in. If not, select the drop-down arrow in the Recipient field and select the recipient from the list. If the recipient is not in the list, you can add them to your Contacts.
  6. Click the Package Location field to set the location details such as Building, Floor, and Office.
  7. Based on the carrier barcode scanned, the Sender may be filled in. If not, select the drop-down arrow in the Sender field and select the sender from the list. If the sender is not in the list, you can add them to your Contacts.
  8. (Optional) If the package is damaged, select the Arrived damaged box.
  9. (Optional) Enter any additional comments in the Comments field.
  10. (Optional) Select + under Photos and to select and upload images.
  11. Click Locker Bank and select the desired locker bank.
    SendSuite Tracking Online Locker Bank menu on Receive screen
    To select a different locker bank, click the x to remove the first bank, then click in the field again and select another bank.
  12. Select the desired size from the Locker Size menu. An available locker of that size is reserved. If no lockers of a particular size are available, that size is disabled.
    SendSuite Tracking Online Locker selected
  13. If needed, enter the PO Number in the PO Number field.
  14. If needed, change the Direction.
  15. Select Save and Print to save the package and print a label that can be scanned when putting the package into the locker.
    SendSuite Tracking Online locker barcode printed

UPDATED: July 22, 2021