Using Multi-Factor Authentication (MFA) in PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in.
Products affected: PitneyShip™ Pro, PitneyTrack™, PitneyAnalytics™, ParcelPoint™ Smart Lockers, Locker Management Module

Multi-Factor Authentication (MFA) is a security feature that requires users to enter a code sent via SMS text message or email when signing in. If this feature is enabled, all users in the subscription will be required to set up and use a multi-factor authentication method.

Turning on multi-factor authentication (admin)

Multi-factor authentication must first be turned on by an administrator.

Only users with the role of Admin can perform this procedure.

  1. Go to Settings > User Management.
  2. Select Require multi-factor authentication (MFA) for all users.

Setting up multi-factor authentication (users)

Once multi-factor authentication is turned on, each user will be prompted to set up their authentication method the next time they sign in.

  1. Go to the signin page.
  2. Enter your username (email address) and password.
  3. Select Sign In.
  4. Select the Setup button below the method you wish to set up.
    Multi-factor authentication setup
  5. For email, select Send me the code. The code will be sent to the email address for your account.
    MFA setup - email
  6. For SMS, enter your mobile phone number and select Send code.
    MFA setup - SMS
  7. Enter the code you received and select Verify.
  8. (Optional) To set up a second method, select the Setup button below the other method.
    Set up second authentication method

Signing in with multi-factor authentication (users)

  1. Go to the signin page.
  2. Enter your username (email address) and password.
  3. Select Sign In.
  4. The verification code will be sent to the last method you used. To use a different method, select the drop-down arrow and choose the other method.
    Change verification method
  5. Enter the code you receive and select Verify.

Resetting authentication for a user (admin)

If a user needs to change their authentication method, an administrator can reset it for them so that they can set it up again.

Only users with the role of Admin can perform this procedure.

  1. Go to Settings > User Management.
  2. Select the Reset Multi-Factor Authentication icon next to the user whose authentication you wish to reset.
    Reset Multi-Factor Authentication icon

UPDATED: August 02, 2022

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