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White screen when trying to take a picture in the SendSuite Tracking Online or PitneyTrack mobile app

If you get a white screen when trying to take a picture in the SendSuite Tracking Online or PitneyTrack mobile app, the camera permission needs to be enabled.
Products affected: SendSuite® Tracking Online Mobile App, PitneyTrack® Mobile App

Issue

A white screen appears when trying to take a picture in the SendSuite Tracking Online or PitneyTrack mobile app.

Cause

The camera permission needs to be enabled.

Resolution

If you have a T6MD or T6MS model Tracking Assistant:

  1. Go to Settings > Apps > SendSuite > Permissions > Camera > Enable.

If you have a T7C2 or T7C7 model Tracking Assistant, please chat with us to make this change.

UPDATED: August 18, 2023