Connect+ | SendPro P-Series Franking Machine Support

Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.

Use these network requirements to prepare your IT and local network environment for connecting your Connect+ Series and SendPro P machine to the internet.

You can hide or view graphics on an envelope or tape on the Connect+ Series, SendPro P.

Learn how to access the refill postage screen on the Connect+ Series, SendPro P.

If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.

If you have a E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.

To resolve this error, refill the E-Z Seal sealing solution bottle and then restart the machine.

Verify that the installed ink cartridge is genuine Pitney Bowes ink. If it is not, replace it with a genuine Pitney Bowes ink cartridge.

Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.

Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" message on the Connect+ Series, SendPro P.

Clear the error, remove any paper jams and reboot your meter to resolve error 0418420021 Printer motion sequence failure.

Use Express Post for Australia Posts premium letter delivery service.

Use the Australia Post Letter guide to gain knowledge about Australia Post Letter services that are available to meter clients.

Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.

Use these network requirements to prepare your IT and local network environment for connecting your Connect+ Series and SendPro P machine to the internet.

Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.

Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" message on the Connect+ Series, SendPro P.

Clear the error, remove any paper jams and reboot your meter to resolve error 0418420021 Printer motion sequence failure.

Verify that the installed ink cartridge is genuine Pitney Bowes ink. If it is not, replace it with a genuine Pitney Bowes ink cartridge.

Learn how to prevent WEIGH-ON-THE-WAY (WOW) errors on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.

Learn how to resolve envelopes not feeding into the Connect+ Series, SendPro P.

Cleaning the printhead may resolve errors 041822008D, 041822008E, 04182200B2, 0418220041, 0418420038 and 0418220044.

If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.

Jams or obstructions in the tape path can cause tape feeding problems.

Learn how to resolve a frozen screen on the Connect+ Series, SendPro P.

Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.

Learn how to access the refill postage screen on the Connect+ Series, SendPro P.

Learn how to resolve error 020541003F "WOW zero length error" on the Connect+ Series, SendPro P.

When the machine runs out of tape it displays error code 0213420019, 0198610011, or 03114100AD "Out of tape".

Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" message on the Connect+ Series, SendPro P.

Learn how to resolve error 03114100DF "Jam in sealer area" message on the Connect+ Series, SendPro P.

Learn how to resolve error code 071F41000D "Servo Motor Position Error Fault" on the Connect+ Series, SendPro P.

Clear the error, remove any paper jams and reboot your meter to resolve error 0418420021 Printer motion sequence failure.

To resolve this error, refill the E-Z Seal sealing solution bottle and then restart the machine.

Learn how to resolve error 019861001B "Tape jam" message on the Connect+ Series, SendPro P.

This error code appears when the meter detects that the printer cover is open. To resolve this error, ensure that the cover is fully closed.

Learn how to resolve error 031A410001 "Sensor auto calibration error" message on the Connect+ Series, SendPro P.

Verify that the installed ink cartridge is genuine Pitney Bowes ink. If it is not, replace it with a genuine Pitney Bowes ink cartridge.

Remove and reinsert the printhead to resolve printhead communication errors.

Restart your meter to resolve the "Loading Job" message received when Start is pressed on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.

Learn how to resolve envelopes not feeding into the Connect+ Series, SendPro P.

Jams or obstructions in the tape path can cause tape feeding problems.

Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" message on the Connect+ Series, SendPro P.

Learn how to resolve error 03114100DF "Jam in sealer area" message on the Connect+ Series, SendPro P.

Learn how to resolve error 019861001B "Tape jam" message on the Connect+ Series, SendPro P.

If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.

If you have a E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.

To resolve this error, refill the E-Z Seal sealing solution bottle and then restart the machine.

You can apply to Australia Post for a refund if your mail is unwanted, damaged or incorrectly printed.

In order to print postage onto your mailpiece, you must transfer postage funds from your Pitney Bowes account to your meter.

Learn how to access the refill postage screen on the Connect+ Series, SendPro P.