DM300C/DM400C (G925) Franking Machine Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Network & Connectivity
Learn how to resolve connection issues with PC Meter Connect .
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Problems with the settings, the connection, or a firewall may cause network connection issues.
LAN issues may be caused by problems with the settings, the physical connection, or a firewall.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wired connection.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless connection.
You can connect to the Pitney Bowes Data Centre using the USB LAN Kit with a Local Area Network (LAN) that has internet access.
Check to ensure that you have the latest version of PC Meter Connect.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Features & Settings
Learn how to set or change the Normal Preset on the DM300C-DM400C.
Learn how to create a custom preset on the DM300C and DM400C.
Upload your envelope message via Your Account to download it onto your franking machine.
Printing
Replace the ink cartridge when the low ink warning appears to ensure your franking machine is in optimal working condition.
Network & Connectivity
Learn how to resolve connection issues with PC Meter Connect .
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Problems with the settings, the connection, or a firewall may cause network connection issues.
LAN issues may be caused by problems with the settings, the physical connection, or a firewall.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wireless connection issues.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wired connection.
Use a SmartLink device to connect your franking machine to the Pitney Bowes Data Centre with a wireless connection.
You can connect to the Pitney Bowes Data Centre using the USB LAN Kit with a Local Area Network (LAN) that has internet access.
Check to ensure that you have the latest version of PC Meter Connect.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use PC Meter Connect software to turn your computer into a connection device that connects your franking machine to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Printing
Replace the ink cartridge when the low ink warning appears to ensure your franking machine is in optimal working condition.
Errors & Troubleshooting
One of the two internal batteries is running low and approaching end of life. Contact Technical Support.
Refilling Postage
Use your franking machine to check your postage balance within your Pitney Bowes account.
Request a refund for damaged or incorrectly printed mail by contacting An Post.
In order to add postage to your franking machine, you must have funds available in your PrePay account, or be using Pay As You Go.
Refill your franking machine for a smaller amount or check your postage balance to resolve Balance Too Low or Insufficient Funds.
Contact our Account Support team to resolve error 7 or error 11.
Rate Change
An Post periodically changes the postal rates. If new rates are available, you can download them onto your franking machine from the Pitney Bowes Data Centre.