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Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
Latest from this Topic
Trading in the Pontiac for a Tesla
Episode 10 – Reducing return rates and paying to offset carbon footprint
Returnament: A war of shipping labels
Printed return labels emerge as the friction heroes against QR codes for most consumers
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
Moonlighting MMA fighter
Episode 5 – Holiday Peak Recap
Pretty good...if you don’t remember how Fruit Loops tasted
Episode 4 – Online Brands
A very introspective camel
Episode 3 – International Ecommerce
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2