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Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
09/19/23 BOXpoll
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/23 BOXpoll
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
10/26/23 BOXpoll

Latest from this Topic

A glimmer of hope in the returns fraud wasteland
Shoppers who consider returns fraud acceptable are 10% more likely to find no-box/no-label returns difficult than those who adhere more closely to the rules.
11/22/23BOXpoll
Ultra-fast delivery: Worth the hype?
For consumers making casual purchases, the option of free next-day delivery has a negligible impact on cart abandonment, and instead cannibalizes those who would otherwise opt for standard ground delivery. For consumers making time-sensitive purchases, the option of free next-day delivery reduces cart abandonment, but more significantly cannibalizes those who would otherwise opt for store pickup.
11/21/23BOXpoll
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
2m read11/12/23Weekly Trackers
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
10/26/23BOXpoll
Consumers’ top tracking priorities
Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.
10/26/23BOXpoll
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/23BOXpoll
BOXpoll
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The Black Friday/Cyber Monday report card
34% of consumers are likely to shop online more than they originally expected between now and Christmas.
5m read 11/30/22 BOXpoll
Over the river and through the woods to drop off pants and shirts
70% percent of online retailers offer returns drop-off and the average US consumer is willing to go 8.7 miles for it—but retailers should consider shoppers’ total travel distance.
08/02/23 BOXpoll
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/23 BOXpoll
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
3m read 07/21/22 BOXpoll
BOXcast
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Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
11/07/22 BOXcast
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
20m read 09/01/22 BOXcast
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
20m read 11/01/22 BOXcast

Methodology

Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

Media Contact

Brett Cody
Director of Communications, Commerce Services
Pitney Bowes
Brett.Cody@pb.com

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Pitney Bowes is surveying consumers on a wide variety of ecommerce topics each and every week, and publishing the best of our findings on pb.com every month.
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