BOX

Browse by Categories

Featured

Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
3m read 07/21/22 BOXpoll
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
2m read 07/21/22 Weekly Trackers
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
04/11/22 BOXcast
Podcast

Latest from this Topic

Trading in the Pontiac for a Tesla
Episode 10 – Reducing return rates and paying to offset carbon footprint
20m read08/01/22BOXcast
Returnament: A war of shipping labels
Printed return labels emerge as the friction heroes against QR codes for most consumers
3.5m read07/21/22BOXpoll
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
5m read07/21/22BOXpoll
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
3.5m read07/21/22BOXpoll
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
2m read07/21/22Weekly Trackers
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
3m read07/21/22BOXpoll
BOXpoll
View All Articles in BOXpoll
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read 04/12/22 BOXpoll
The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
3m read 04/12/22 BOXpoll
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read 01/21/22 BOXpoll
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
2m read 02/21/22 BOXpoll
BOXcast
View All Articles in BOXcast
Moonlighting MMA fighter
Episode 5 – Holiday Peak Recap
04/01/22 BOXcast
Podcast
Pretty good...if you don’t remember how Fruit Loops tasted
Episode 4 – Online Brands
01/15/22 BOXcast
Podcast
A very introspective camel
Episode 3 – International Ecommerce
12/15/21 BOXcast
Podcast
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
04/11/22 BOXcast
Podcast

Methodology

Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

Media Contact

Brett Cody
Director of Communications, Commerce Services
Pitney Bowes
Brett.Cody@pb.com

Media Link
Press Releases