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Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
3m read 07/21/22 BOXpoll
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
2m read 08/29/22 Weekly Trackers
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
04/11/22 BOXcast

Latest from this Topic

Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
Revisiting the charcuterie cat
Episode 12 - Best practices for upcoming peak season
20m read10/01/22BOXcast
Retailers’ top tracking priorities
Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.
Don't be a hoser: What Canadians expect from online order experiences
This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
20m read09/12/22BOXcast
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
20m read09/01/22BOXcast
View All Articles in BOXpoll
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read 04/12/22 BOXpoll
The 2022 definition of basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
3m read 04/12/22 BOXpoll
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read 01/21/22 BOXpoll
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
2m read 02/21/22 BOXpoll
View All Articles in BOXcast
Moonlighting MMA fighter
Episode 5 – Holiday Peak Recap
04/01/22 BOXcast
Pretty good...if you don’t remember how Fruit Loops tasted
Episode 4 – Online Brands
01/15/22 BOXcast
A very introspective camel
Episode 3 – International Ecommerce
12/15/21 BOXcast
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
04/11/22 BOXcast


Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys are conducted online and the data are weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and religion.

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Brett Cody
Director of Communications, Commerce Services
Pitney Bowes

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