
Disapproving neighbors…are still neighbors
We built a Cross-border Market Value Model to stack rank opportunities for US brands among skeptical international consumers.

The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.

More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic. But does the adoption have staying power?

Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
Let BOXpoll come to you
Sign up to get sneak previews of upcoming content and summaries of our best findings.
Weekly Trackers
More Findings

Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.

Long distance relationships are hard
Brexit agreement redraws lines among cross-border consumer behaviors.

The vaccine cometh: what’s on consumers’ minds?
42% of consumers plan to shop even more online after the pandemic ends.

Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.

Reconsidering the need for speed
In anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?

‘Flattening the curve’ of peak shipping volumes
In a year when uncertainty abounds, there’s plenty to share this holiday season.

IDK, maybe being undecided is a choice
They may be unsure who to vote for or how they feel about the pandemic, but undecided voters are certain about these two things.

Guess who’s coming to deliver
Recognition and uncertainty reshape consumers’ relationships with delivery drivers.

It’s always been a hassle, but now…
Consumers, delivery tracking…and anger management.

Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?

Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.

All at once: when consumers, culture & COVID collide
What we’ve discovered—and still have to learn—about the new age of ecommerce order experiences.

Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).

We’re bored-shopping
Consumers may be six feet apart, but 1 in 3 appear to be hovering over the ‘buy’ button.

Ho, ho, hold on—where’s my package?
Consumers trust small & local businesses least to deliver on time this holiday season.

Disinfecting delivery
Online shoppers are protecting themselves from germy packages.
Methodology
Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.
Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys were conducted online and the data were weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and region. Results have a margin of error of +/- 2 percentage points.
Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys were conducted online and the data were weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and region. Results have a margin of error of +/- 2 percentage points.
Media Contact
Brett Cody
Director of Communications, Commerce Services
Pitney Bowes
Brett.Cody@pb.com
Media Link
Press Release: Pitney Bowes BOXpoll™ Finds COVID-19 Habits are Here to Stay
Media Link
Press Release: Pitney Bowes BOXpoll™ Finds COVID-19 Habits are Here to Stay