BOXpoll - A weekly consumer survey on current events, culture and ecommerce logistics
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Recent Findings

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A Delta in consumer behavior
The new surge in COVID-19 cases is altering consumer behaviors—again—ahead of peak season
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SubSummit Special Edition: The loneliest AI
Chatbots hold great promise for retailers—but what do consumers think?
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SubSummit Special Edition: Trials and Tribulations
Free trials have low adoption among subscription retailers—but 1 in 3 consumers will bite
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Returning to pandemic pastimes
Hobbies picked up during the pandemic come with higher expectations—especially around returns

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Introducing BOXcast, your new favorite podcast

 

This month's BOXcast episode:
What will ecommerce look like once the pandemic is over?

 

 

Enjoy an insightful conversation between our Pitney Bowes ecommerce experts

 

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Methodology
Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys were conducted online and the data were weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and region. Results have a margin of error of +/- 2 percentage points.
Media Contact
Brett Cody Director of Communications, Commerce Services Pitney Bowes Brett.Cody@pb.com

Media Link
Press Release: Pitney Bowes BOXpoll™ Finds COVID-19 Habits are Here to Stay