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  1. Pitney Bowes Blog
  2. BOXpoll
BOXpoll - A weekly consumer survey on current events, culture and ecommerce logistics
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Current Events Culture Ecommerce Logistics

Recent Findings

A lady taking a picture
Green acres is the place to be
The physical dispersion of consumers will change everything…and also ecommerce logistics.
Returns: a convenience wasteland?
More than 3 in 4 consumers said recent online returns experiences were a hassle. We wanted to learn why.
Speed is in the eye of the beholder
Here’s where distance doesn’t lower shipping expectations among cross-border consumers.
Big in China
While apparel & accessories are popular everywhere, these categories do particularly well in specific cross-border markets.

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More Findings

Old lady watching over the fence
Disapproving neighbors…are still neighbors
We built a Cross-border Market Value Model to stack rank opportunities for US brands among skeptical international consumers.
A trunk full of boxes
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
Herbs and spices on table
More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic. But does the adoption have staying power?
USA and Canada flags wooden sign
Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
People disguise themselves as a box
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
Trucks moving across France-UK
Long distance relationships are hard
Brexit agreement redraws lines among cross-border consumer behaviors.
people in line waiting for vaccine
The vaccine cometh: what’s on consumers’ minds?
42% of consumers plan to shop even more online after the pandemic ends.
Little boy sitting on sofa next to Christmas tree
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
Children seeing a mail man coming with a package
Reconsidering the need for speed
In anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?
Holiday shopping image
‘Flattening the curve’ of peak shipping volumes
In a year when uncertainty abounds, there’s plenty to share this holiday season.
Man at the isle in the supermarket deciding what to buy
IDK, maybe being undecided is a choice
They may be unsure who to vote for or how they feel about the pandemic, but undecided voters are certain about these two things.
Women looking through the window
Guess who’s coming to deliver
Recognition and uncertainty reshape consumers’ relationships with delivery drivers.
Man screaming at the cell phone
It’s always been a hassle, but now…
Consumers, delivery tracking…and anger management.
Curbside pickup banner showing on the sidewalk
Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?
People wearing masks
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
young people in line keeping distance and wearing mask
All at once: when consumers, culture & COVID collide
What we’ve discovered—and still have to learn—about the new age of ecommerce order experiences.
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).
We’re bored-shopping
Consumers may be six feet apart, but 1 in 3 appear to be hovering over the ‘buy’ button.
Ho, ho, hold on—where’s my package?
Consumers trust small & local businesses least to deliver on time this holiday season.
Disinfecting delivery
Online shoppers are protecting themselves from germy packages.
Methodology
Pitney Bowes publishes findings every month based on the best and most interesting results from our weekly BOXpoll surveys.

Morning Consult conducts weekly polls on behalf of Pitney Bowes among a national sample of more than 2,000 online shoppers. The surveys were conducted online and the data were weighted to approximate a target sample of adults based on age, educational attainment, gender, race, and region. Results have a margin of error of +/- 2 percentage points.
Media Contact
Brett Cody Director of Communications, Commerce Services Pitney Bowes Brett.Cody@pb.com

Media Link
Press Release: Pitney Bowes BOXpoll™ Finds COVID-19 Habits are Here to Stay
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