BOX
Featured
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
Latest from this Topic
How one law firm is transforming facilities operations with data
Learn how Facility Manager Ricky Samuels uses data visibility and Shipping 360® to transform facilities operations—from billing accuracy to hybrid-work support and workflow optimization.
In a remote working world, everyone is now responsible for business shipping and mailing
Working remotely has quickly evolved from an employee perk to the new normal. One operational business function being impacted by this transition is shipping and mailing. Every employee is now a potential business shipper and mailer; it no longer falls on one dedicated team in one part of the office. But that also means everyone suddenly has a lot to learn.
How to Pack a Package: Key Tips and Practices
Five ways to pack a package to maximize efficiency and potential savings
Outsourcing vs. insourcing your mail operations
What should your company do? Revisit the decision on a regular basis.
Three ways to improve mail center efficiencies
Here are three effective ways to leverage new technologies to help maximize time and output at your mail center.
Escape the package avalanche with 24/7 contactless pickup.
Streamline campus mail with smart lockers and tracking software—boost efficiency, ensure secure pickups, and improve student satisfaction amid rising package volumes.
Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers