Blog posts tagged with "price"
Episode 14 – Barriers to multicarrier ahead of peak and 2023
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
Santa’s hunting for discounts
It’s the most wonderful time of the year… for people who aren’t trying to forecast ecommerce peak demand amid inflationary pressures
The not-so-distant echo of school bells
It’s that time of year again for many parents in the U.S.
America’s ecommerce exceptionalism?
Consumers are willing to pay similar shipping amounts from Canada and China, revealing a belief that it’s just as difficult to deliver items from Canada to the US as it is to deliver items from China.
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
What is green worth?
More than one-third of all consumers—and more than half of Gen Z—are willing to pay for retailers to take some sort of action to reduce their order’s carbon footprint. Gen Z is willing to pay more than double the average.
Leaky international checkouts
Between 71-82% of shoppers say they’ve abandoned orders from the U.S. because they did not want to risk paying import duties due to DDU shipping.
The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
Due to fears of inflation, half of shoppers are discount shopping for groceries—but not much else
51% of shoppers are discount shopping for groceries, but far fewer are bargain hunting for discretionary purchases.
Time to cash in your (gift) chips
Gen Z and Millennials came out on top of the holiday gift card game, but spending plans vary significantly.
Pretty good...if you don’t remember how Fruit Loops tasted
Episode 4 – Online Brands
Scotch tape…and a bottle of scotch
Online shoppers frustrated with gift wrapping yearn to have retailers do it for them
A very introspective camel
Episode 3 – International Ecommerce
Patience may not be dead... yet
Most consumers prioritize price over shipping speed and brand loyalty. But if delivery is too slow, retailers risk losing the purchase entirely.
Exchange rates change minds
A stronger dollar drives second thoughts among cross-border consumers
Ultra-fast? Sure. Ultra-loved? TBD
Market hype has grown around delivery within an hour. But how much are consumers bought in?
SubSummit Special Edition: Trials and Tribulations
Free trials have low adoption among subscription retailers—but 1 in 3 consumers will bite
What’s the value of a guarantee?
Guaranteeing delivery builds confidence, conversions and (gasp) beats fast shipping with most consumers.
Packaging in the age of YouTube
We return to one of our most popular topics—what consumers believe packaging is worth. Gen Zers (among others!) continue to surprise us.
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
Checking the green box
Brands are weighing the business value of sustainable products and packaging. Here’s what consumers think.
How do you say…’never mind’?
We asked cross-border shoppers about their pain thresholds—with returns
Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
"Sometimes the only thing I have to look forward to."
Amid the monotony of pandemic life, consumers find value in receiving and unboxing online deliveries.
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.