Equipment Service Level Agreements

Minimize costly downtime with skilled technical service expertise. Our support and services teams provide skills, expertise, insight to ensure clients stay up and running with remote, online, phone or onsite support.

Key Benefits

Global Support
Customizable service options
Proven results
Mitigate business risk
Protect your investment and maintain operational productivity.


Service Level Agreement (SLA) Equipment Maintenance and Support

SLA Coverage Attributes No SLA Standard SLA Performance SLA
On-Site Service Calls Billable Included *Within 4 business hours of designated areas guaranteed.
Technical Telephone and Remote Support. 8am-8pm Eastern Billable Included Included
Labor & Parts Billable Included Included
Preventative Maintenance.
2 per calendar year
Billable Included Included
Replacement Print Heads
Some exclusions apply
Billable Included Included
Satisfaction Guarantee
Repair or replace
N/A Included Included
Guaranteed Response Time
N/A N/A Included
Performance Penalties N/A N/A Included

*Within 8 business hours for supplemental areas GUARANTEED.
*Within 4 business hours for designated areas GUARANTEED.

For information on service offerings and level of support, download the Pitney Bowes Technical Support Overview. Click on the link below.