Equipment Service Level Agreements
Protect your investment


Service Level Agreement (SLA) Equipment Maintenance and Support
SLA Coverage Attributes | No SLA | Standard SLA | Performance SLA |
On-Site Service Calls | Billable | Included | *Within 4 business hours of designated areas guaranteed. |
Technical Telephone and Remote Support. 8am-8pm Eastern | Billable | Included | Included |
Labor & Parts | Billable | Included | Included |
Preventative Maintenance. 2 per calendar year |
Billable | Included | Included |
Replacement Print Heads Some exclusions apply |
Billable | Included | Included |
Satisfaction Guarantee Repair or replace |
N/A | Included | Included |
Guaranteed Response Time | N/A | N/A | Included |
Performance Penalties | N/A | N/A | Included |
*Within 8 business hours for supplemental areas GUARANTEED.
*Within 4 business hours for designated areas GUARANTEED.
Features

Global Support

Customizable service options

Proven results

Mitigate business risk
Benefits
Take advantage of our world-class expertise
Our certified service professionals can also provide:
- Product installation and support.
- Employee training.
- Mailstream consulting.
- Database maintenance.
- On-site assistance during periods of high-production.
Select the ideal maintenance plan for your unique needs
Standard SLA includes all parts, labor, preventive maintenance and a satisfaction guarantee.
Performance SLA includes the Standard SLA plus
- Guaranteed response times.
- Application support.
Technical Support Overview:
Channel | Goal | Notes | |
![]() |
By Phone | Answer the Phone within 60 seconds | Dial 844-256-6444 |
![]() |
By Chat | Respond to a live chat request within 30 seconds. | Available Monday-Friday 8am and 8pm ET. |
![]() |
Create A Case | Representative response within 60 seconds | Make your own support request online. |