Equipment Service Level Agreements
Minimize costly downtime with skilled technical service expertise. Our support and services teams provide skills, expertise, insight to ensure clients stay up and running with remote, online, phone or onsite support.
Customizable service options
Mitigate business risk
HOW IT WORKS
Service Level Agreement (SLA) Equipment Maintenance and Support
|SLA Coverage Attributes||No SLA||Standard SLA||Performance SLA|
|On-Site Service Calls||Billable||Included||*Within 4 business hours of designated areas guaranteed.|
|Technical Telephone and Remote Support. 8am-8pm Eastern||Billable||Included||Included|
|Labor & Parts||Billable||Included||Included|
2 per calendar year
|Replacement Print Heads
Some exclusions apply
Repair or replace
|Guaranteed Response Time
*Within 8 business hours for supplemental areas GUARANTEED.
*Within 4 business hours for designated areas GUARANTEED.