SendPro® 300 Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Learn how to install the SendPro 300.
Learn how to send Certified Mail on the SendPro 300.
Learn how to resolve poor print quality or no printing on the SendPro 300.
Installation, Setting Up & Drivers
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to install the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Network & Connectivity
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to install the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Features & Settings
Learn how to add and remove graphics or ads (also known as inscriptions or logos) on the SendPro 300.
Learn how to set, change or disable the supervisor password on the SendPro 300.
Learn how to omit the day or date on the SendPro 300.
Applies to SendPro 300
Set the contrast of the display of the scale to suit your work space.
Please contact us if your device prints an incorrect ZIP code.
Learn how to install the DM series WiFi Connection Device on the SendPro 300.
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Clean your moistener wick and holder if your moistener tank is full, yet sealing is incomplete.
Learn how to resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225, DM300C and SendPro 300.
Learn how to troubleshoot sealing issues on the DM100i, DM125, DM200L, DM225, DM300C, and SendPro 300.
Printing
Learn how to change the ink cartridge on the SendPro 300.
Applies to the SendPro 300
Mailing & Shipping
Learn how to send international mail on the SendPro 300.
Learn how to use electronic return receipt (ERR) with a reference number on the DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to send Certified Mail on the SendPro 300.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Network & Connectivity
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to install the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the SendPro 300.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Printing
Learn how to print a Funds Report / Batch Activity Report on the SendPro 300.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Learn how to resolve poor print quality or no printing on the SendPro 300.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to change the ink cartridge on the SendPro 300.
Applies to the SendPro 300
Errors & Troubleshooting
If you see the message "Error 403 ou do not have permission to perform the requested action" in SendPro Online or PitneyShip or on the SendPro 300, the email address you are logging in with does not have access to the SendPro Online or PitneyShip service.
Learn how to resolve connection errors on the SendPro 300.
The message "You don't have the right printer connected for your label size." occurs because a UPS declared value label must be printed on an 8.5 x 11 sheet of paper along with its form.
Learn how to resolve a black or blank touchscreen on the SendPro 300.
Check your network connection and restart your meter to resolve a white screen appears.
Applies to SendPro 300
Learn how to resolve poor print quality or no printing on the SendPro 300.
Learn how to resolve skewed mail on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to resolve a frozen screen on the SendPro 300.
Applies to the SendPro 300
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Learn how to resolve a "Paper in Transport" message on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Maintenance
Clean your moistener wick and holder if your moistener tank is full, yet sealing is incomplete.
Learn how to install a moistener on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Learn how to resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225, DM300C and SendPro 300.
Learn how to troubleshoot sealing issues on the DM100i, DM125, DM200L, DM225, DM300C, and SendPro 300.
Refilling Postage
Learn how to add or refill postage on the SendPro 300.
Learn how to check your postage account balance on the SendPro 300.
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity and SendPro 300.
Learn how to resolve error code R0052 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the DM100i, DM125, DM200L, DM225, DM300c, DM400c, DM450, DM475, mailstation, mailstation2, SendPro 300, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Rate Change
The SendPro 300 downloads rates automatically. If you turn the meter off at night, perform a rate update to ensure that you print accurate postage. Then confirm your USPS rates.
Reporting, History & Accounting
Learn how to print a Funds Report / Batch Activity Report on the SendPro 300.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview