"Oops! Something went wrong" message when creating a shipping label in SendPro Online or PitneyShip

When creating a shipping label in SendPro Online or PitneyShip, the message "Oops — something went wrong. We couldn't complete your last action. It may be something on our end." appears.

Note: If you receive this error when viewing your Shipping History, clear the SendPro Online software cache. For instructions, see:

• Clearing the cache in the SendPro Online software

1. Click the Show error details link in the error message.
   
2. Locate the "message" or "key" line at the bottom of the error details and select it in the list below for more information.
   

Error details

• AADSTS70000: The user could not be authenticated as the grant is expired. The user must sign in again
• Configuration is missing PartnerID for the Logged in User
• EELPFC has an invalid format, it must contain a proper AES Number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number.
• Either Invalid or missing street or stateProvince or postalcode
• "error":{"wasHandledGlobally":true,"reason":"Cannot print with specified size"
• Error: Invalid Origin Country Code
• Inactive customer account
• internal.client.error
• Invalid Carrier Authentication Detail
• Invalid/missing stateProvince of ShipTo
• Invalid value for ServiceId
• Must have less than thirty one shipping content blocks
• No Service Name, Service option, Rate Type combination found that matches the shopping request
• rateTypeId FEDEX_ONE_RATE is invalid
• Reason for export / content type must be of this valid set: gift
• Reason for export is prohibited
• Rounding necessary
• sender companyname/first last name
• status 400, 500, 503, or 504
• System error from fedex or System error from ups
• The sender Company Name or First Name, Last Name pair is required
• Unauthorized API Access for given credentials

AADSTS70000: The user could not be authenticated as the grant is expired. The user must sign in again

Office 365 integration is enabled and there is a problem with your Office 365 account.

1. Select Settings > Preferences.
2. Select the Revoke Access link next to Office 365.
3. Once the connection is revoked, select the Connect link next to Office 365. You will be connected to the Office 365 page.
4. Provide your Office 365 account information to reconnect your Office 365 account.

Configuration is missing PartnerID for the Logged in User

Contact Pitney Bowes technical support using the Contact Us options below.

EELPFC has an invalid format, it must contain a proper AES Number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number.

If your recipient is in Canada, choose the AES Exemption NOEEI 30.36 - Shipments destined to Canada.

Either Invalid or missing street or stateProvince or postalcode

The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.

"error":{"wasHandledGlobally":true,"reason":"Cannot print with specified size"

(Connect+/Connect+ series and SendPro P only) This occurs when both an 8.5 x 11" report printer and a 4 x 6" thermal printer are plugged in at the same time. Disconnect the printer that is not in use.

Error: Invalid Origin Country Code

The value of the QTY field on the international customs form is too high. For example, if you are sending 1000 screws and enter QTY 1000 and an item description of SCREWS. Instead, change the description to "1 bag of 1000 screws" and the QTY to 1.

Inactive customer account

Your FedEx or UPS account is not authorized to do transactions. Contact FedEx or UPS regarding the status of your account.

internal.client.error

Your Office 365 security token has expired.

1. Select Settings > Preferences.
2. Select the Revoke Access link next to Office 365.
3. Once the connection is revoked, select the Connect link next to Office 365. You will be connected to the Office 365 page.
4. Provide your Office 365 account information to reconnect your Office 365 account.

Invalid Carrier Authentication Detail

Your FedEx or UPS account is not authorized to do transactions. Contact FedEx or UPS regarding the status of your account.

Invalid/missing stateProvince of ShipTo

The international postal code and province for the recipient do not match. Verify that the recipient's postal code and province are correct.

Invalid value for ServiceId

The class you have chosen is not a valid class per the carrier for the recipient address. Select a different class, or contact the carrier for more information.

Must have less than thirty one shipping content blocks

The customs form may only contain 30 lines of itemization. Condense your list to fit within this limit.

No Service Name, Service option, Rate Type combination found that matches the shopping request

There may be an issue with your FedEx account. Contact FedEx regarding the status of your account.

rateTypeId FEDEX_ONE_RATE is invalid

Only US-owned FedEx accounts may be used. If you are using a US-based FedEx account, sign out of SendPro Online or PitneyShip, then sign back in and try again. If the issue is not resolved, verify with FedEx that your account is US-based.

Reason for export / content type must be of this valid set: gift

When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.

Reason for export is prohibited

When using international large envelopes (any class), the What kinds of items are in your shipment field on the Customs Form must be Documents. Change the What kinds of items are in your shipment field to Documents.

Rounding necessary

The quantity of items on the Customs Form is too high to properly calculate the item weight or item cost. Consolidate the high-quantity item listing to Quantity: 1 and change the item description to reflect the item bundle. For example, "1 bag of 1000 screws".

sender companyname/first last name

The Sender address must contain either a Company or a First and Last Name. The Name field requires two words (first name and last name). If sending to an entity with a single-word name, put it in the Company field and leave the Name field blank.

status 400, 500, 503, or 504

Contact Pitney Bowes technical support using the Contact Us options below.

System error from fedex or System error from ups

Contact Pitney Bowes technical support using the Contact Us options below.

The sender Company Name or First Name, Last Name pair is required

The Sender address must contain either a Company or a First and Last Name. The Name field requires two words (first name and last name). If sending to an entity with a single-word name, put it in the Company field and leave the Name field blank.

Unauthorized API Access for given credentials

Your Sender address is invalid or corrupted.

1. From the menu at the top, select Address Book.
2. Select Senders.
3. Select your Sender address and select Delete.
4. Select the + icon and create a new Sender address.

If you need further assistance, please contact us.