UPS 2nd Day Air or UPS 3 Day Select not available to select in SendPro Online or PitneyShip

Learn why UPS 2nd Day Air or UPS 3 Day Select may not be available.
Products affected: SendPro® Online, PitneyShip™

Issue

UPS 2nd Day Air or UPS 3 Day Select is not available to select in SendPro Online or PitneyShip.

Cause

UPS will not return services that are longer and more costly than what UPS Ground would deliver. In some cases based on distance, UPS Ground will be faster and cheaper than UPS 2nd Day Air or UPS 3 Day Select.

Resolution

Select UPS Ground or another available option.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)