Creating and printing a certified mail shipping label in SendPro Online or PitneyShip

You can use Certified Mail to get proof of mailing and electronic record of delivery when you print USPS shipping labels. Certified Mail is only available when using First Class or Priority Mail.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

PitneyShip (new)

SendPro Online (classic)

1. Select USPS from the Home screen or USPS Label from the Print menu.
2. Select or enter the recipient address.
3. Select Continue.
4. Select the type of package and enter the package information if required.
5. Select Continue.
6. Select a First Class or Priority Mail service.
7. From the Extra Services list, select Certified Mail.
8. (Optional) Select Return Receipt or Return Receipt Electronic.
9. Select Print.

Important: For Return Receipt, you must attach USPS Form 3800 for Certified Mail and USPS Form 3811.

PitneyShip (new)

1. On the Shipping Labels tab, select Create Shipping Labels.
2. (Optional) To use a preset, select Use a Preset.
3. If you need to change the sender (from) address, select the From address in the upper left and select one of the following options:
   • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
   • To enter a new sender address, select Add new sender address, enter the address, and select Done.
   • To select a different sender address from your address book, select View all senders and select the desired address.
4. Enter the recipient address, or select the address book icon to select an address from the address book.
5. To email the tracking number when you print the label, select the Email the tracking number box and enter the email address.
6. To use carrier-specific packaging, or to view rates from only one carrier, select the desired carrier from the All Carriers menu.
7. Select your packaging from the My Packaging menu.
8. Select the specific packaging type from the Type menu.
9. Enter the package dimensions and weight if required for the package type.
10. Select Shop Rates and Services.
11. Select the service you wish to use. Use the menus at the top to change the carrier, carrier account, ship date, or delivery date.If you select a carrier-specific package type, you will only see rates from that carrier. To see rates from all carriers, select My Packaging.
12. By default, services are sorted by Price. To sort by delivery date, select Delivery Date from the Sort Bymenu.
13. To view only services with delivery by a particular date, select the date from the Deliver Bymenu.
14. Select a First Class or Priority Mail service.
15. From the Extra Services list, select Certified Mail.
16. (Optional) Select Return Receipt or Return Receipt Electronic.
17. If you selected Return Receipt, enter the Return Receipt Number. This should be the tracking ID found on form 3811.
    Important: For Return Receipt, you must attach USPS Form 3800 for Certified Mail and USPS Form 3811.
18. Once all services are chosen, select Choose Service.
19. (Optional) If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    
20. (Optional) Enter Shipper Reference and Shipping Notes if needed. Shipping Notes can contain any notes about the shipment up to 256 characters. For additional reference fields, select More accounting and reference options (optional). Note that Reference 2, 3, and 4 are for FedEx only.
21. To use the default printer settings, select Print Shipping Label. To select different printer settings, select Print Options.
    • Select the items to print. If Summary Receipts are enabled, Summary Receipt will be included. If Print a receipt with the label is enabled, Receipt with Shipping Label will be included. If you do not want to print these items, select the x next to them to remove them. If Receipt with Shipping Label is removed, then Shipping Label will automatically be selected instead.
    • Select the printer and print size.
    • To print a test label, select Print Sample.
    • Select Print.

Related topics

• Creating a domestic shipping label
• Using Electronic Return Receipts
• Order USPS Forms 3800 and 3811