SendPro Online or PitneyShip keeps reloading

If SendPro Online or PitneyShip keeps reloading, you need to clear your web browser's cookies and cache.

Products affected: SendPro® Online, PitneyShip™

Issue

SendPro Online or PitneyShip keeps reloading and is stuck in a loop.

Cause

The SendPro Online or PitneyShip cookies in the web browser are being refused by the SendPro Online or PitneyShip web server.

Resolution

To resolve this issue, delete your web browser's history:

Caution: This will cause you to lose all usernames and passwords that you have saved in your browser for SendPro Online or PitneyShip and other websites, and may interrupt your current website logins.

Close the web browser tab where SendPro Online or PitneyShip is open.
Clear your web browser's cookies and cache. Consult your web browser's help for assistance.
Go to the SendPro Online or PitneyShip sign-in page and sign in again.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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