Changing or resetting your password for SendPro Online or PitneyShip and the SendPro Tablet

If you know your SendPro Online or PitneyShip password, you can change it. If you do not you know your password, you can reset it.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

PitneyShip (new)

SendPro Online (classic)

Changing your password (if you know it)

1. Sign in to SendPro.
2. Select your name in the upper right.
3. Select Your Account. A new tab or window opens with your Pitney Bowes account.
4. In the upper right, select the person icon.
5. Select Password & Security.
6. Enter your new password in the fields provided and click Save Changes.

Resetting your password (if you do not know it)

1. Go to the SendPro signin page.
2. Click the Forgot your password? link.
3. In the Email field, enter your SendPro username (email address).
4. Click Send Reset Link.
5. A password reset email will be sent to your email address. It may take up to 5 minutes for this email to arrive.
6. Follow the instructions in the email to change your password.

If the password reset email is not received, check your junk and spam folders.

If the issue is not resolved:

1. Go to pitneybowes.com.
2. Click Sign In.
3. Click Forgot your Password?
4. Enter your username.
5. Choose either Answer your security question or Email me to reset my password.

If your email server has strict spam filters, contact your network administrator to allow the following email domains:

• no-reply@pb.com
• transactional@emails.pitneybowes.com

PitneyShip (new)

Changing your password (if you know it)

1. Sign in to PitneyShip.
2. Select your name in the upper right.
3. Select Your Account. A new tab or window opens with your Pitney Bowes account.
4. In the upper right, select your name.
5. Select Personal Profile.
6. Select Password & Security.
7. Enter your new password in the fields provided and select Save Changes.

Resetting your password (if you do not know it)

1. Go to the PitneyShip signin page.
2. In the Email field, enter your PitneyShip email address.
3. Click Next.
4. Select the Forgot your password? link.
5. Select Send Reset Link.
6. A password reset email will be sent to your email address. It may take up to 5 minutes for this email to arrive.
7. Follow the instructions in the email to change your password.

If the password reset email is not received, check your junk and spam folders.

If the issue is not resolved:

1. Go to the Pitney Bowes home page.
2. Select Sign In.
3. Select Forgot your password?
4. Enter your username.
5. Choose either Answer your security question or Email me to reset my password.
6. Follow the instructions on the screen to reset your password.

If your email server has strict spam filters, contact your network administrator to allow the following email domains:

• no-reply@pb.com
• transactional@emails.pitneybowes.com

Related topics

• Changing your username
• Changing your account name (email address)