Creating and printing a domestic shipping label in SendPro Online or PitneyShip

Learn how to create and print a domestic shipping label in SendPro Online or PitneyShip.
Products affected: SendPro® Online, PitneyShip™

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. From the SendPro Online or PitneyShip Home screen or the Print menu, select a carrier.
  2. If you use Cost Accounts, select the desired account from the Cost Account menu.
  3. Enter the recipient address, or select the address book icon to select an address from the address book.
  4. If prompted to verify the address, select Use Verified.
  5. To email the tracking number when you print the label, select the Email the tracking number box and enter the email address.
  6. Select Continue.
  7. On the Choose Your Packaging screen, select the type of package and enter the package information. If you have an attached USB scale, select the scale button and place the package on the scale. For more information about carrier services and packaging, see the Carrier Services and Packaging section below.
  8. Select Continue.
  9. On the Choose Your Service screen, select the shipping date, then select the service you wish to use. Use the menus at the top to change the carrier*, ship date, carrier account, or Ship from ZIP Code as needed.
  10. Once the service has been selected, choose any extra services you wish to add. The total cost for the label is shown at the bottom of the screen. The total cost may differ from the amount next to the services due to taxes and surcharges.
  11. Select Print.
  12. In the Select a print size field, select either Roll - 4 x 6 or Plain Paper - 8.5 x 11.
  13. To add a note about the shipment, enter it in the Memo field. You can enter up to 40 characters for USPS and up to 35 characters for FedEx and UPS. This memo appears on the label and in your history file.
  14. To print a receipt along with the label, select the Print receipt with label box (USPS only). You can select this option only when printing on 8.5 x 11 printers.
  15. Select Print. The label opens in PDF format in a new browser tab, from which you can print.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. On the Shipping Labels tab, select Create Shipping Labels.
  2. (Optional) To use a preset, select Use a Preset.
  3. If you need to change the sender (from) address, select the From address in the upper left and select one of the following options:
    • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
    • To enter a new sender address, select Add new sender address, enter the address, and select Done.
    • To select a different sender address from your address book, select View all senders and select the desired address.
  4. Enter the recipient address, or select the address book icon to select an address from the address book.
  5. To email the tracking number when you print the label, select the Email the tracking number box and enter the email address.
  6. To use carrier-specific packaging, or to view rates from only one carrier, select the desired carrier from the All Carriers menu.
  7. Select your packaging from the My Packaging menu.
  8. Select the specific packaging type from the Type menu.
  9. Enter the package dimensions and weight if required for the package type.
  10. Select Shop Rates and Services.
  11. Select the service you wish to use. Use the menus at the top to change the carrier, carrier account, ship date, or delivery date. If you select a carrier-specific package type, you will only see rates from that carrier. To see rates from all carriers, select My Packaging.
  12. By default, services are sorted by Price. To sort by delivery date, select Delivery Date from the Sort By menu.
  13. To view only services with delivery by a particular date, select the date from the Deliver By menu.
  14. Once the service has been selected, choose any extra services you wish to add. Select Show More to see all of the available services.
  15. Once all services are chosen, select Choose Service.
  16. (Optional) If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    Searching the Cost Account list
  17. (Optional) Enter Shipper Reference and Shipping Notes if needed. Shipping Notes can contain any notes about the shipment up to 256 characters. For additional reference fields, select More accounting and reference options (optional). Note that Reference 2, 3, and 4 are for FedEx only.
  18. To use the default printer settings, select Print Shipping Label. To select different printer settings, select Print Options.
    • Select the items to print. If Summary Receipts are enabled, Summary Receipt will be included. If Print a receipt with the label is enabled, Receipt with Shipping Label will be included. If you do not want to print these items, select the x next to them to remove them. If Receipt with Shipping Label is removed, then Shipping Label will automatically be selected instead.
    • Select the printer and print size.
    • To print a test label, select Print Sample.
    • Select Print.

Carrier Services and Packaging

  • *If you select a carrier-specific package type, you will only see rates from that carrier. To see rates from all carriers, select My Box or Envelope.
  • Irregular Package is only available for USPS. For UPS and FedEx, select Additional Handling as an extra service to apply the appropriate surcharges for irregular packaging.
  • For USPS Priority Mail Express, the delivery date shown is the "guaranteed" delivery date from USPS, the latest time the package will be delivered. Priority Mail Express normally has a one day turnaround time, but actual delivery times depend on multiple factors including creation time, pickup time, and routing.
  • Rates shown in SendPro Online or PitneyShip may differ from rates shown on the carrier's website for the same item. For more information, see:
  • FedEx Home Delivery vs. FedEx Ground: In order to ship something via FedEx Home Delivery or FedEx Ground, you must select My Box or Envelope. If you choose FedEx One Rate or FedEx Standard, the FedEx Home Delivery and FedEx Ground services are not available.
    • When using your own packaging and shipping to a residential address, the Ground option shown is FedEx Home Delivery.
    • When using your own packaging and shipping to a commercial address, the Ground option shown is FedEx Ground.

For more information about carrier services, visit the carrier's website:

Related topics

UPDATED: November 29, 2022