Filing an insurance claim in SendPro Online or PitneyShip

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.
Products affected: SendPro® Online, PitneyShip™

You can file an insurance claim if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select History > File Insurance Claim.
  2. Select the shipment for which you wish to file an insurance claim.
  3. Select File Insurance Claim. You are taken to the carrier’s website to file your claim.

This option takes you to the correct carrier page to start your insurance claim request. SendPro does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select History > File Insurance Claim.
  2. Select the arrow next to the shipment for which you wish to file an insurance claim.
  3. Select Claim Insurance. You are taken to the carrier’s website to file your claim.
    Claim Insurance button

This option takes you to the correct carrier page to start your insurance claim request. PitneyShip does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.

UPDATED: April 25, 2022

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