Resolve an install loop on the mailstation or mailstation2

Learn how to resolve an install loop on the mailstation or mailstation2.
Products affected: mailstation™, mailstation2™


The meter will not exit install mode.


Install mode is not completing.


Install mode must be allowed to complete. Follow the on-screen directions and wait for it to complete. Do not unplug the meter unless instructed to do so by a Pitney Bowes service representative.

Note: You only need to add funds to the meter once. If you have already added funds but you are prompted to add funds again, or if install mode will not complete, contact client support.

UPDATED: May 16, 2024