Error code -11 or -102 when printing stamp rolls in SendPro Online

Learn how to resolve error code -11 or -102 when printing stamp rolls in SendPro Online.
Products affected: SendPro® Online

Issue

When trying to print a stamp from a stamp roll in SendPro Online, error code -11 or -102 appears.

Cause

There is a problem detecting the roll printer.

Resolution

Follow the troubleshooting steps in Printing issues with a Brother QL-800 or QL-700 printer.

UPDATED: August 03, 2022