Error code -11 or -102 when printing stamp rolls in PitneyShip, PitneyShip Pro, and PitneyShip Enterprise

Learn how to resolve error code -11 or -102 when printing stamp rolls.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

When trying to print a stamp from a stamp roll, error code -11 or -102 appears.

Cause

There is a problem detecting the roll printer.

Resolution

Follow the troubleshooting steps in Printing issues with a Brother QL-800 printer.

UPDATED: July 01, 2024