Error code -11 or -102 when printing stamp rolls in PitneyShip, PitneyShip Pro, or SendPro Online
Learn how to resolve error code -11 or -102 when printing stamp rolls.
Products affected: SendPro® Online, PitneyShip™, PitneyShip™ Pro
Issue
When trying to print a stamp from a stamp roll in PitneyShip, PitneyShip Pro, or SendPro Online, error code -11 or -102 appears.
Cause
There is a problem detecting the roll printer.
Resolution
Follow the troubleshooting steps in Printing issues with a Brother QL-800 or QL-700 printer.
UPDATED: December 15, 2022