Error code -11 or -102 when printing stamp rolls in SendPro Online or PitneyShip

Learn how to resolve error code -11 or -102 when printing stamp rolls in SendPro Online or PitneyShip.
Products affected: SendPro® Online, PitneyShip™

Issue

When trying to print a stamp from a stamp roll in SendPro Online or PitneyShip, error code -11 or -102 appears.

Cause

There is a problem detecting the roll printer.

Resolution

Follow the troubleshooting steps in Printing issues with a Brother QL-800 or QL-700 printer.

UPDATED: April 25, 2022

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