Error code -11 or -102 when printing stamp rolls in SendPro Online, PitneyShip, PitneyShip Pro, and PitneyShip Enterprise

Learn how to resolve error code -11 or -102 when printing stamp rolls.
Products affected: SendPro® Online, PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise


When trying to print a stamp from a stamp roll, error code -11 or -102 appears.


There is a problem detecting the roll printer.


Follow the troubleshooting steps in Printing issues with a Brother QL-800 printer.

UPDATED: December 12, 2023