"DeleteFile failed; code 5 Access is denied" message when installing or updating the SendPro Online software

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Products affected: SendPro® Online software

Issue

When installing or updating the SendPro Online software, the message "DeleteFile failed; code 5 Access is denied" appears.

Cause

The Windows account you are using does not have permission to modify or delete files in the installation folder.

Resolution

Contact your local IT department or system administrator.

Permissions Required

Admin

UPDATED: January 29, 2021