Power light is flashing or steady blue instead of white on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The power light is blue instead of white.

Cause

Ensure you switch the device on and off correctly.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in. Check the wall outlet is functioning correctly.
  4. Quickly tap and release the power button to turn the device back on.

Tips:

  • When turning the device on, just tap the power button. Do not hold it down.
  • When turning the device off, hold the power button for only 5 seconds.
  • Repeat steps 1 to 4 twice to see if the power button changes to steady white.

UPDATED: December 08, 2020