Power light is flashing or steady blue instead of white on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
The power light is blue instead of white.
Cause
Ensure you switch the device on and off correctly.
Resolution
- Unplug the power cord. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cord back in. Check the wall outlet is functioning correctly.
- Quickly tap and release the power button to turn the device back on.
Tips:
- When turning the device on, just tap the power button. Do not hold it down.
- When turning the device off, hold the power button for only 5 seconds.
- Repeat steps 1 to 4 twice to see if the power button changes to steady white.
UPDATED: June 14, 2021
