Resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225 and more

Learn how to resolve an E-Z Seal leak on the DM100i, DM125, DM200L, DM225, DM300C and SendPro 300.
Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, SendPro® 300

Issue

The moistener is leaking E-Z Seal®.

Cause

The moistener may be overfilled or cracked.

Resolution

The moistener should only be filled until the window is approximately ¾ full.

If the moistener is overfilled:
  1. Press the blue switch to detach it from the meter.
  2. Place it upside down in a sink to drain some of the fluid out of until it is approximately ¾ full.
  3. Reinstall it into the meter.
If the moistener is not overfilled, then it is likely cracked. Contact technical support for a replacement. Please have your model and serial number ready.

UPDATED: June 21, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)