You received an email from Pitney Bowes with the subject "Insufficient USPS Postage on Your Recent SendPro Shipment".
If you send a USPS package through SendPro Online or the SendPro Online Mobile App with a label that doesn't have enough postage, the USPS requires Pitney Bowes to deduct the difference from your SendPro postage balance.
If this happens, you will receive an "Insufficient USPS Postage on Your Recent SendPro Shipment" email. The email includes the package details and the reason it did not have enough postage.
Insufficient postage can occur due to the following:
- Incorrect Package: The wrong packaging type was used for the selected USPS class. For example, if you used Priority Flat Rate on the label, but you did not use an official Priority Flat Rate box.
- Under Weight: The weight reported on the label was less than the actual weight of the package.
- Duplicate: The same label was used on more than one package.
To prevent this issue, be sure to use the correct package type and weigh and measure your packages carefully. Consult the email for additional tips.
To dispute the adjustment, follow the process outlined in the email you received about the adjustment. Responses from USPS regarding the disputes can take up to 15 business days.
Disputes which are approved have the adjusted postage added back to your SendPro Balance. Approved disputes have Short Pay dispute refund approved in the details of the original transaction in your History.
UPDATED: September 01, 2021