Cannot Choose Another Mail Class when printing stamps in SendPro Online or PitneyShip

If the Accept button in the Choose Another Mail Class window is disabled (greyed out) when printing stamps, it means that you need to set up your postage payment method.

Products affected: SendPro® Online, PitneyShip™

Issue

When printing stamps, the Accept button in the Choose Another Mail Class window is disabled (greyed out).
Accept button in Choose Another Mail Class window is greyed out

Cause

Your postage payment method is not set up.

Resolution

Only credit cards can be added online. If you want to set up a credit card as your postage payment method:

In SendPro Online or PitneyShip, select Settings > Postage Refills.
Under Postage Refills, select Set up Postage Payment Method.

If you want to set up a Reserve Account or Purchase Power Account to pay for your postage, please contact us.

UPDATED: April 25, 2022

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