Cannot Choose Another Mail Class when printing stamps

If the Accept button in the Choose Another Mail Class window is disabled (greyed out) when printing stamps, it means that you need to set up your postage payment method.
Products affected: SendPro® Online

Issue

When printing stamps, the Accept button in the Choose Another Mail Class window is disabled (greyed out).
Accept button in Choose Another Mail Class window is greyed out

Cause

Your postage payment method is not set up.

Resolution

If you want to set up a credit card as your postage payment method:

  1. In SendPro Online, select Settings > Admin Options.
  2. Under USPS Postage Refills, select Set up Postage Payment Method.

Note: Only credit cards can be added online.

If you want to set up a Reserve Account or Purchase Power Account to pay for your postage, please contact us using the Contact Us options below.

UPDATED: October 11, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)