SendPro Online scale shows the wrong weight

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Products affected: SendPro® Online

Issue

The SendPro Online scale shows the wrong weight.

Cause

The scale needs to be zeroed.

Resolution

If using SendPro Online in a web browser

  1. If your scale has a Zero button, click it.
  2. If your scale does not have a Zero button, install the SendPro Scale App:
  3. Once the SendPro Scale App is installed, right-click on the SendPro Scale App ("SP") icon in the system tray and select Zero Scale.
    SendPro Scale App system tray icon - Zero Scale

If using the SendPro Online software

  1. In the SendPro Online software, click the gear icon and select Zero Scale.

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UPDATED: September 27, 2021