SendPro Online scale shows the wrong weight
If the SendPro Online scale shows the wrong weight, the scale needs to be zeroed.
Products affected: SendPro® Online
The scale shows the wrong weight.
The scale needs to be zeroed.
If using SendPro Online in a web browser
- If your scale has a Zero button, click it.
- If your scale does not have a Zero button, install the SendPro Scale App:
- Once the SendPro Scale App is installed, right-click on the SendPro Scale App ("SP") icon in the system tray and select Zero Scale.
If using the SendPro Online software (SendPro Online classic version only)
- In the SendPro Online software, click the gear icon and select Zero Scale.
If you need further assistance, please contact us.
UPDATED: December 15, 2022