In the News
Latest
Q2 2024
Sourcing Journal | Amazon Surpasses UPS in Parcel Volume For First Time, Index Says
Parcel and Postal Technology International | US parcel revenues decline for first time in seven years, despite rising volumes
Bloomberg | Gears of US Economy Look Durable on Land, Sea and Air
FreightWaves | US parcel revenue sees first decline in 7 years, report finds
Supply Chain Dive | Amazon leapfrogs UPS, and 4 other takeaways from a top shipping index
Supply & Demand Chain Executive | Consumer Demand for “Real Time Retail” Shakes Carrier Market Share
PYMNTS | Pitney Bowes EVP Connects Robotics to Last-Mile Logistics
In the shipping and logistics space, preferences among clients vary widely: some favor national services while others opt for smaller regional solutions that promise rapid delivery. According to Gregg Zegras, EVP and President of Global eCommerce at Pitney Bowes, the global shipping and mailing company falls into the latter, honing in on the small parcel, business-to-consumer (B2C) eCommerce market.
Pitney Bowes 2022 Annual Report
Pitney Bowes, a global shipping and mailing company, provides technology, logistics and financial services to help clients reduce the complexities of sending parcels and mail.
Archive
2024
Parcel Magazine | Empowering Women Leaders in Shipping and Logistics
In celebration of Women's History Month, Shemin Nurmohamed, EVP and President, Sending Technology Solutions, wrote in PARCEL magazine about her experience as a female leader in a predominantly male industry and her advice for other aspiring women leaders.
The ReBound Podcast | How Pitney Bowes is Innovating with Autonomous Vehicles
On this episode of The reBound, Stephanie Cannon, SVP of Operations Excellence and Collaborative Innovation at Pitney Bowes, joins Abe Eshkenazi, CEO of the Association for Supply Chain Management, and Bob Trebilcock, consulting editor of Supply Chain Management Review, to discuss a new approach to mid-mile deliveries in the e-commerce supply chain.
Supply Chain Dive | Can 7-day delivery give OnTrac an edge in a soft market?
Commentary from Vijay Ramachandran, VP of Go-to-Market Enablement and Experience at Pitney Bowes can be found in this article, which also highlights BOXpoll data from July 2022 about weekend delivery.
Supply Chain Dive | Better shipping contracts benefit BarkBox owner
Dog toys and treats brand Bark, which uses FedEx, the U.S. Postal Service and Pitney Bowes, joins other shippers that have trimmed their delivery costs.
Monitor Daily | Pitney Bowes – DE&I: The Key to Sustained Excellence and Exceptional Performance
Pitney Bowes was recognized for diversity, inclusion and engagement in Monitor Daily’s 1st Annual Best Companies in the Equipment Finance Ecosystem. They recognize lenders, service providers, associations, fintech enablers or any other top-notch companies that have demonstrated excellence in Innovation, ESG, Leadership, DE&I or Culture in 2023.
The Telegraph via Yahoo! Finance | Yodel saved from collapse in last-ditch rescue deal
Britain’s parcel market is dominated by five carriers – Royal Mail, Evri, Amazon Logistics, DHL and UPS. Together, they account for 71pc of the 14m parcels shipped in 2022, according to the Pitney Bowes Parcel Shipping Index.
VAR INDIA | The Top Technology Forecast for the year 2024
Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation quoted in VAR India magazine alongside industry leaders on AI and the evolution of business models and strategies.
Forbes | A Road Map To Create Capacity And Drive More Value From Your Innovation Team
James Fairweather, EVP and Chief Innovation Officer shares his insights on the importance of embedding innovation into the company’s culture.
CNBC | Retail return fraud is rising as consumers send back purchases in droves
“Fraud is No. 1, and it’s not even close to No. 2,” said Vijay Ramachandran, vice president of go-to-market enablement and experience at shipping and mailing firm Pitney Bowes. Processing an online return is already a costly proposition: It averages 21% of an order’s value, according to a Pitney Bowes survey of 168 retailers. Half the respondent companies paid more than 21%.
Inbound Logistics | Reverse Logistics: Curing the Holiday Returns Hangover
Almost 40% of online retailers list fraud as a top returns challenge, notes Vijay Ramachandran, vice president of go-to-market enablement and experience for Pitney Bowes. While fraud isn’t new, it has ramped up as more purchases have moved online. And, even honest consumers often aren’t skilled at packaging returns. The costs generated by shipments that have unreadable labels or are poorly sealed and open during transit quickly add up, Ramachandran says.
Daily Journal | Pitney Bowes to close Greenwood facility, lay off 102 workers
More than six months after announcing a partial closing and layoffs, a Greenwood shipping facility will completely shut down in March. The company is consolidating its fulfillment business into their Hebron, Kentucky site.
Parcel and Postal Technology International | Pitney Bowes offers analytics service to Canadian market
Forbes | People (With Help From AI) Make The Supply Chain Go Round
Supply chain labor shortages aren’t going away anytime soon — especially in transportation and warehouse operations, which “are challenging supply chains heavily, creating capacity constraints in transportation long haul and middle mile operations, as well as warehouse labor availability," says Stephanie Cannon, senior vice president of operations excellence and collaborative innovation at Pitney Bowes.
Kiplinger | How the Pitney Bowes No-Box/No-Label Returns Service Works
Pitney Bowes said its partnership with PackageHub, the second-largest franchisor of retail shipping stores, establishes a returns drop-off network at nearly 1,000 locations nationwide and adds to its existing network of 30,000 postal locations where Pitney Bowes already offers no-label returns. In addition, there are no subscription or shipment fees for the service, the company said.
Fortune | Top HR leaders from companies including Walmart and Estée Lauder reveal their New Year’s resolutions from AI adoption to ‘bringing more joy and energy into the workplace’
Andy Gold, CHRO at Pitney Bowes – Expand my knowledge of and experience with various AI offerings/options—from automation to generative. Especially interested in how we can use AI to free up HR, managers, and employees to focus on more value-add activities and improve employee experience, and how we can use it to support our mail and parcel sortation employees who speak many different languages to obtain personalized information in their native language. Other goals include to further incorporate learning into HR offerings and organization design, and to expand the use of metrics and data to drive my decision making.
Kiplinger | Stamp Prices Set To Rise (Again)
A number of so-called "interested parties" ranging from the Greeting Card Association to Pitney Bowes raised concerns about the proposed price increases with the U.S. Postal Regulatory Commission during a hearing last year, according to a report provided by David P. Coleman, senior PR rep for the USPS.
Chain Store Age | Pitney Bowes, PackageHub partner on returns network
Retail TouchPoints | Pitney Bowes, PackageHub Launch Returns Drop-Off Network
PYMNTS | Pitney Bowes Takes on Amazon With PackageHub Returns Partnership
Digital Commerce 365 | Pitney Bowes and PackageHub partner to add new return drop-off locations
Monitor Daily | Tips for 2024: Harnessing Concern as Main Street Tightens Its Budget
Christopher Johnson, Senior Vice President and President, Global Financial Services, Pitney Bowes, explains why equipment finance lenders should take a closer look at the movements and concerns of SMB owners for a window into what’s come in 2024.
TechGig | Expert reveals how women's leadership styles shape inclusive workplaces
Shemin Nurmohamed, President of Sending Technology Solutions shares her perspective on the current state of women’s representation in tech leadership roles, and what initiatives Pitney Bowes is undertaking to promote inclusivity and diversity at leadership levels.
2023
Supply Chain Brain | Timely, Detailed Employee Feedback Can Alleviate Warehouse Labor Retention Problems
Andy Gold was featured discussing the Pitney Bowes and Butterfly.ai partnership which offers an employee feedback platform aimed at helping frontline managers improve the level of engagement of their teams.
Fortune India | Shemin Nurmohamed, President of Sending Technology Solutions (SendTech), Pitney Bowes, Shares Insights on Innovation, Inclusion, and Success
Shemin Nurmohamed was featured in a Q&A article discussing the innovative technologies and strategies that businesses can embrace to thrive in today's dynamic and fiercely competitive market.
Forbes | Sustainable Mailing And Shipping Trends In India, Oceania And Beyond
Venkat Rao Malluvajhula, VP & Country Head India, ANZ & ASEAN authors byline on key ESG trends for shipping and mailing businesses and challenges and opportunities companies face rethinking supply chains, investing in technology and training staff to prioritize ESG in their daily operations.
Newsweek | America's Greatest Workplaces for Diversity 2024
Newsweek and Plant A recognized Pitney Bowes as one of ‘America’s Greatest Workplaces for Diversity for 2024.’ The study, conducted by data research firm Plant-A Insights, interviewed over 223,000 employees in the U.S. and collected over 1.5 million comprehensive company reviews. The study is one of Americas largest independent workplace study.
Retail Customer Experience | Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
New York Times | DHL Workers at Kentucky Air Cargo Hub Go on Strike
DHL Express is the U.S. unit of the world’s largest logistics company, Deutsche Post, but accounts for only 2.3 percent of the market in the United States in package volume, according to the Pitney Bowes Parcel Shipping Index.
The Financial Times | Can Royal Mail deliver Christmas?
Politicians, postal workers, and the industry regulator have warned that the Royal Mail is struggling to send post on time across the country. This comes against a backdrop of diminishing market share for the postal company, with Pitney Bowes data revealing that its percentage of UK parcel volumes has dropped from 34% to 25% in the last two years.
The Telegraph | The threat from Amazon is very serious’: embattled Royal Mail’s nightmare becomes a reality
Data from Pitney Bowes’ latest Parcel Shipping Index shows that while Royal Mail remains the UK’s biggest carrier, second-placed Amazon Logistics is closing in only four years since it started its own operations. Dave Ward, General Secretary of the Communication Workers’ Union, has acknowledged the threat posed by Royal Mail’s relatively new rival.
PARCEL | Extended Effects of Covid-19 Lockdowns on Chinese Shipping Through 2022
Byline article by Gregg Zegras on key insights from the Pitney Bowes Parcel Shipping Index.
Forbes | When It Comes To Your Supply Chain, Experience Matters
According to Pitney Bowes, 436 million parcels were moving daily in 2021—around 5,000 per second. Clearly, this complexity requires a high level of knowledge, experience and gray hairs.
Supply Chain Dive | How Pitney Bowes is preparing for the 2023 peak season
Gregg Zegras shares how the team, our client focus and key automation investments like including the shifting of volume from sites reliant on manual sortation processes to automated facilities will help this year’s peak performance.
Financial Times | Porch pirates: how to stop a boom in doorstep delinquency
Pitney Bowes, a postage technology firm, estimates that 76 parcels per person were shipped in the UK in 2022, way more than any of its European neighbors. Only the Chinese can beat that record, with 78 parcels per person.
Cision PR Newswire | ReverseLogix and Pitney Bowes Launch Partnership for Consolidated Returns Service Reverse
Logix announced a partnership with Pitney Bowes that enables customers using the ReverseLogix end-to-end returns management system (RMS) to experience substantial cost savings on return shipments to their warehouse or facility. By accessing Pitney Bowes competitive shipping rates directly in the RMS platform, brands can leverage a consolidated returns service that allows consumers to return items to Pitney Bowes extensive network of national locations or via USPS pickups.
Supply Chain Brain | Lost en Route: Ambient IoT Ensures Shipments Reach the Right Destination
In its most recent Pitney Bowes Parcel Shipping Index, the global shipping company estimated that 59 million packages are shipped each day in the United States alone.
The Wall Street Journal | The New Headache for Bosses: Employees Aren’t Quitting
At Pitney Bowes, where the attrition rate is also down year to date, the shipping and mailing services company has had a few instances in which it hired an intern, expecting a vacancy to open in the company, only for the existing employee to remain in the position. The Stamford, Conn., company found other spots for the interns, and has generally managed the lower turnover rate, said Andrew Gold, chief human resources officer at the company, which had 11,000 employees at the end of 2022.
Express Computer | Cutting-Edge Technologies Revamping the Mailing and Shipping Industry: Dr. James Fairweather, CIO, Pitney Bowes
Dr. James Fairweather, Chief Innovation Officer, Pitney Bowes, spoke to Express Computer to provide insights into the innovative technologies driving the company’s solutions and services in mailing and shipping.
Forbes | CFO Ana Chadwick’s Career Links Pitney Bowes’s 21st Century Ambitions With GE Capital’s Historic End Chapter
Pitney Bowes’s CFO tells us that she found an ideal match: a company guided by core values, steeped in history, and eager to accelerate down a transformation path.
Supply Chain Dive | How shippers can reduce their exposure to potential peak surcharges
Panelist, Vijay Ramachandran, VP of go-to-market enablement and experience at Pitney Bowes, discussed peak season surcharges during Supply Chain Dive’s virtual event “Insights into the Holiday 2023 season.”
Supply Chain Dive | Pitney Bowes taps new Ambi Robotics system for middle-mile sortation
Pitney Bowes is using a new parcel induction and sortation system from Ambi Robotics at e-commerce hubs to boost sorting speeds to middle-mile delivery providers, the companies announced Oct. 10. The B-Series deployment adds another milestone to Pitney Bowes and Ambi Robotics’ ongoing partnership.
The Logistics of Logistics | Ecommerce Logistics Innovation with Stephanie Cannon
[Podcast] Stephanie Cannon and Joe Lynch discuss ecommerce logistics innovation. Stephanie is the Senior Vice President of Operations Excellence and Collaborative Innovation at Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services to help clients simplify the complexities of sending parcels and mail.
HR Katha | How this global shipping company is pushing for more women in tech roles
In an era where innovation is the driving force behind progress, it’s crucial to recognise the untapped potential that women can bring to the tech world. Living by the same philosophy, Pitney Bowes, a global shipping and mailing company, has several strategies in place to increase women’s representation in tech roles.
Dataquest | Pitney Bowes’ Vision for the Future: Jason Dies Outlines Technology’s Role in Shipping and Logistics
Jason Dies, Interim CEO, Pitney Bowes, spoke to Dataquest (during an August trip to India) about technology as the linchpin of the modern shipping and logistics industry, reshaping its very core.
Supply Chain Brain | Watch: Are Online Sales Down? The Answer Might Surprise You
Vijay Ramachandran, vice president of go-to-market enablement and experience with Pitney Bowes discusses post COVID consumer habits.
Business Wire | Ambi Robotics Expands Partnership with Pitney Bowes to Automate Middle-Mile Sorting
Ambi Robotics and Pitney Bowes announced the successful deployment of the new AmbiSort B-Series modular parcel induction and sorting solution for middle-mile operations. This collaboration between two industry leaders advances ecommerce and logistics operations through cutting-edge automation and emerging technologies.
Dallas Morning News | Move over: Drones and autonomous vehicles are on the way to Texas roads
Gatik is experimenting with autonomous trucking and is using smaller trucks for shorter and more frequent deliveries from fulfillment centers to stores in Dallas-Fort Worth. Kroger, Sam’s Club and suppliers Georgia Pacific and Pitney-Bowes are among the Fortune 500 companies working locally with Gatik.
People Matters | The changing approach of India Inc toward mental health
When it comes to physical health, people tend to focus on it more proactively, but with mental health, many often don't notice or act until symptoms start to really get in their way. “Since the pandemic and as hybrid work became more integrated with the workplace, organisations have become more cognisant of their responsibility in supporting employees in making mental wellbeing a priority,” asserts Renu Shekhawat, Director & Head of Human Resources, India & ANZ at Pitney Bowes.
CXO Today | Mental Health: A Universal Human Right
The HR department sets the right precedent for the entire organization. At Pitney Bowes, we embrace the whole human and not just the person we see at work – understand and empathize with employees’ backgrounds and circumstances beyond the workplace. We offer free, confidential counseling services to all our employees as part of our Employee Assistance Program (EAP), regardless of where they are or what they do at the company.
Retail Brew | Why streamlined returns are critical for customer satisfaction
Vijay Ramachandran, VP of go-to-market enablement and experience at Pitney Bowes, said in a statement that consumers are having a difficult time letting go of Covid-era shopping behaviors and largely have gotten used to free returns made easier through drop-off locations, which became more popular during the height of the pandemic.
Supply Chain Dive | How to navigate carrier-shipper relationships during peak season
Second piece of coverage featuring Vijay Ramachandran, VP of go-to-market enablement and experience at Pitney Bowes, stemming from Supply Chain Dive virtual event “Insights into the Holiday 2023 season.”
Tech Behind It | Pitney Bowes PitneyShip Cube Review
“The free PitneyShip software makes the PitneyShip Cube quick, well-built, and a good shipping experience.”
Supply Chain Dive | How Amazon Shipping could shake up the parcel delivery industry
Amazon is one of the select few who could. The e-commerce giant is already a formidable player in terms of delivery activity, handling 4.8 billion deliveries last year, surpassing FedEx, according to the Pitney Bowes Parcel Shipping Index. In 2019, it handled less than half that amount.
eWeek | Expert Panel on Data Mesh: Capital One Software and Pitney Bowes
An expert panel discusses the advantages of data mesh, a decentralized data architecture that organizes data by specific business domain. Panelists: Vishal Shah, Data Architect Manager at Pitney Bowes; and Ana Matei, who leads the Customer Solutions Architecture space for Capital One Software.
PBS | UPS workers approve 5-year contract agreement to end negotiations
The 24 million packages UPS ships daily amount to about a quarter of all U.S. parcel volume, according to the global shipping and logistics firm Pitney Bowes. UPS says that’s equivalent to about 6 percent of the nation’s gross domestic product.
Supply Chain Dive | Amazon Shipping relaunches, offering sellers delivery on outside channels
Amazon still uses UPS and the Postal Service to deliver many of its customer orders, but it has reduced its reliance on UPS over the years as its own network has grown. Last year, the company’s in-house delivery arm shipped 4.8 billion parcels in the U.S., outranking FedEx, according to the Pitney Bowes Parcel Shipping Index.
Business Wire | Pitney Bowes Issues Open Letter to Stamps.com Customers Encouraging them to Switch to PitneyShip
Pitney Bowes today issued an open letter to Stamps.com customers encouraging them to switch to PitneyShip in the wake of a recent and sudden price increase by Stamps.com. The PitneyShip software solution is superior in its ability to print shipping labels and stamps at discounted prices and is already priced 25 percent less than Stamps.com.
DC Velocity | Pitney Bowes tries wooing clients away from rival Stamps.com
Shipping and mailing company Pitney Bowes Inc. is encouraging a rival’s clients to switch to its parcel-shipping software program in the wake of what it calls “a recent and sudden price increase by Stamps.com.
Value Added Resource | Pitney Bowes Aims To Snipe Stamps.Com Customers With Open Letter, Giveaways
Shots have been fired as Pitney Bowes sends open letter criticizing Stamps.com for price hikes and inviting customers to a free trial of their "superior" product with a chance to win $10,000 cash giveaway.
Daily Mail | UPS is hit with wave of job applications over new $170,000 pay package for drivers - but they'll have to toil in depots and on worst driving shifts for five years before they earn it
President of global e-commerce at shipping tech company Pitney Bowes, Gregg Zegras told Vox: 'There's no good that comes from this for the consumer. There's no good that comes from this for the merchants. 'And there's no good that comes from other players in the industry.' Along with delays receiving food or clothes delivered - it would also cause significant issues for businesses, as 40 percent of UPS shipments go to retail stores.
Business Wire | Pitney Bowes Parcel Shipping Index Confirms Extended Effects of COVID-19 Lockdowns on Chinese Shipping Through 2022
Pitney Bowes released their Global Parcel Shipping Index, unveiling ‘22 data from 13 major countries worldwide. The Index highlights that global parcel volume reached 161 billion in ‘22, equivalent to 5,102 parcels shipped every second marking a 1 percent increase from ‘21. Notably, the Index reveals China’s parcels experienced the slowest growth in its history, reaching 111 billion parcels in ‘22, with only a 2 percent increase.
Supply Chain Dive | Pitney Bowes expands regional delivery services to Southeast, Southwest US
Regional delivery services helped Pitney Bowes grow its global e-commerce volume by 22% YoY in Q1. The company expects the offering to be an even larger driver of volume growth in the future. Both Gregg Zegras, EVP and president of Global Ecommerce and Vijay Ramachandran, Pitney Bowes’ vice president of go-to-market enablement and experience were quoted in the piece.
Equipment Finance Advisor | Equipment Finance Industry Continues to Navigate a Complex Environment
The Equipment Leasing & Finance Foundation released its Q3 update to the 2023 Equipment Leasing & Finance U.S. Economic Outlook in mid-July quoting Christopher Johnson, President, Financial Services, Pitney Bowes on his economic outlook, labor costs and manufacturing.
Chief Executive | Leading The Re-Officing Charge
Andy Gold, CHRO was quoted on hybrid work: “We’ve seen our folks be able to collaborate across distances, like India to Austin to Connecticut, for years now. Our [employee] engagement scores are still high. And our turnover rate is generally better than others in our industry.”
Daily Journal | Pitney Bowes tax break terminated by Greenwood council following layoff news
The Greenwood City Council unanimously voted 8-0 — with one member absent — Monday night to terminate the remaining years of the tax abatement given to Pitney Bowes Inc., a Stamford, Connecticut-based global high-tech shipping company.
Axios | How Dallas became the proving ground for autonomous trucks
Most autonomous truck developers are testing their rigs with real customers in the Dallas-Fort Worth area, using backup safety drivers until the technology is ready to go solo. Gatik, which specializes in "middle mile" logistics, is running smaller autonomous box trucks across the region, delivering goods for companies like Kroger, Sam's Club and Pitney Bowes.
Business Wire | Pitney Bowes Expands Regional Delivery Services to More Than 20 Major US Cities for Faster, More Cost-Effective Ecommerce Shipping
Pitney Bowes (NYSE:PBI), announced the expansion of its regional delivery service to an additional 20 major cities in the Southeast and Southwest. The new capabilities will provide retailers and brands with fast, predictable 1-3 day delivery in select markets.
Business Wire | Pitney Bowes Announces Second Quarter 2023 Financial Results
Pitney Bowes released its financial results for the second quarter 2023. Revenue in the quarter was $776 million, a decrease of 11 percent on a reported basis and 5 percent on a comparable basis versus prior year.
Business Wire | Pitney Bowes Declares Common Stock Dividend
Pitney Bowes Inc. announced that its Board of Directors has declared a quarterly cash dividend on the company’s common stock of $0.05 per share. The dividend will be paid on September 8, 2023 to stockholders of record on August 22, 2023.
NPR’s Marketplace | Retailers brace for more supply-chain woes as Teamsters threaten a strike against UPS
UPS workers handle about a quarter of all parcel deliveries across the country, per Gregg Zegras, executive vice president at Pitney Bowes. “There is not enough capacity with all of the other providers in the market to pick up the amount of volume that UPS accounts for on a daily basis,” he said.
Connecticut Insider | UPS reaches labor agreement with Teamsters, averting strike
“This industry has gone through a couple of years of significant disruptions," said Gregg Zegras, executive vice president of Pitney Bowes, during a CNBC interview.
Daily Mail, UK | UPSand Teamsters reach $30 billion deal to avoid August strike
President of global e-commerce at shipping tech company Pitney Bowes, Gregg Zegras told Vox: 'There's no good that comes from this for the consumer. There's no good that comes from this for the merchants. 'And there's no good that comes from other players in the industry.'
Washington Examiner | Teamsters boss says White House should stay out of UPS strike
Logistics experts Pitney Bowes estimated UPS ships on an average day 24 million packages. A stoppage in those
deliveries will not only affect the nation's ability to do business or buy products, but it will also add to already strained supply chain issues.
CNBC | Pitney Bowes EVP on how a UPS strike would disrupt the economy
Gregg Zegras, Executive Vice President and Global E-Commerce President at Pitney Bowes, discusses the impending UPS strike, the state of delivery, and current labor conditions.
Dallas Morning News | U.S. economy waits in limbo as UPS workers threaten to walk out over contract talks
Data from the Pitney Bowes Parcel Shipping Index and commentary from Gregg Zegras, President of Global Ecommerce, are featured in an extensive report about the looming UPS strike.
USA Today | UPS on strike: How will Amazon deliveries be affected if UPS Teamsters union halts work?
Amazon has “a lot more ability to move orders in and around their network,” said Gregg Zegras, executive vice president of Pitney Bowes. “That said, they rely pretty heavily on a combination of the USPS and UPS.” That could affect delivery times for Amazon shoppers in rural areas, who are more likely to have their packages delivered via UPS or the postal service.
The Hill | UPS strike would trigger pandemic-era supply chain issues, expert says
UPS has become an even bigger part of the U.S. economy. UPS says it delivered 24.3 million packages daily in 2022, totaling 6.2 billion packages by year’s end. That’s about a quarter of all U.S. parcel volume, according to the global shipping and logistics firm Pitney Bowes.
CXO Today | AI: Celebrating the Minds Behind the Machine on AI Appreciation Day!
In essence, AI has become an integral part of our work at Pitney Bowes, solving macroeconomic challenges, leading to AI-driven shipping and mailing. It has fundamentally transformed the way we operate and has become a driving force behind our success.
BW Businessworld | AI Appreciation Day Special: Unleashing The Power Of AI In Business
Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation said, “By harnessing the power of AI, we have optimized our route planning, reduced delivery time, and enhanced the overall efficiency of our shipping processes.”
Seeking Alpha | Pitney Bowes: Hold, Better Days Are Approaching
The company is aligning itself to long-term prosperity, as exhibited by its parcel point smart locker solutions expansion. Further, its contract with the US Navy will be a significant growth catalyst.
Diversity MBA Media | Pitney Bowes Selected to Diversity MBA's "50 Out Front: Best Places to Work for Women and Diverse Managers
Pitney Bowes has been named a Best Place to Work for Women and Diverse Managers by Diversity MBA. This recognition highlights the work we continue to do to intentionally seek and include diverse talent at all levels of the organization.
Vox | 340,000 UPS workers could go on strike July 31. Here’s what it means
Gregg Zegras, EVP and President Global Ecommerce is quoted in this story about UPS potential strike. Pitney Bowes is also credited for a data point from our Shipping Index about UPS’s share of US parcel volumes.
NPR | How a UPS strike could disrupt deliveries and roil the package delivery business
In 2021, UPS had 37% of the parcel delivery market by revenue, followed by FedEx at 33%, the U.S. Postal Service at 17% and Amazon Logistics at 12%, according to data from the Pitney Bowes Parcel Shipping Index.
ZDNet | Generative AI may help make 'low-code' more 'no-code' - but with important caveats
James Fairweather, Chief Innovation Officer, discusses the role of generative AI in software development in this ZDNet article by contributor writer Joe McKendrick.
The New York Times | UPS Workers Authorize Teamsters Union to Call Strike
The Pitney Bowes Parcel Shipping Index is cited in coverage of potential UPS strike.
The New York Times | Looming UPS Strike Spurs Some Companies to Rethink Supply Chains
UPS handles about a fourth of packages shipped each day in the United States, according to the Pitney Bowes Parcel Shipping Index, many of them for small businesses like Ms. Keeler’s company, Rancho Azul y Oro.
Forbes | UPS Workers Could Go On Strike As Teamsters Say Negotiations Broke Down
24%. That’s UPS’ market share in the U.S. parcel shipping market as of 2022 based on parcel volume, according to the Pitney Bowes Parcel Shipping Index.
Bill Hughes to step down as Pitney Bowes CCO
The industry veteran will be replaced by Kathy Raymond, VP of internal and employee communications.
Great Place to Work Institute | Pitney Bowes named India’s Top 8 Best Companies
Pitney Bowes has been named one of India’s Top 8 Best Companies to
Work for in 2023 in the Mid-size Workplaces category by the Great Place to Work® Institute (India). We were also honored with the coveted Laureate
Award on the commendable feat of being named one of India’s Best Workplaces for 10 years. What made this occasion even more special is that we were one of only two organizations to receive the award.
PC Magazine | Pitney Bowes PitneyShip Cube Review
“The case for picking the PitneyShip Cube is simple. If you need a printer for 4-by-6-inch shipping labels, can benefit from an online app like PitneyShip, and also want to print stamps, the PitneyShip Cube is an obvious choice.”
Supply Chain Dive | Deliveries keep getting faster. Will it last?
Pitney Bowes VP of Go-to-Market Enablement and Experience, Vijay Ramachandran is quoted throughout the article on regional delivery models, demand planning, and shifts in pre- and post-pandemic consumer preferences. Data from BOXpoll and The Pitney Bowes Order Experience Index are also mentioned, as the story highlights the accuracy vs. speed data point.
Modern Materials Handling | Sortation and robotics layout at Pitney Bowes
Pitney Bowes’ newest facility in Lockport, Ill., is an example of a high-throughput Tier 1 facility, designed to sort up to 24,000 parcels per hour. As with the other DCs in the network, this one relies on a core set of technologies that is replicated in buildings across the network.
Modern Materials Handling | Pitney Bowes Delivers for USPS
Pitney Bowes is featured in this month’s issue of Modern Materials Handling. This eight-page cover story highlights PB’s transformation and growth in the global ecommerce space, our Collaborative Innovation Program, partnership with the USPS, and photography from an on-site photoshoot in our new Chicago facility.
AP | UPS strike looms in a world grown reliant on everything delivered everywhere all the time
The 24 million packages UPS ships on an average day amounts to about a quarter of all U.S. parcel volume, according to the global shipping and logistics firm Pitney Bowes, or as UPS puts it, the equivalent of about 6% of nation’s gross domestic product.
HospitalHealthcare.com, AU | Improving patient experiences with digital access solutions
Byline article by Venkat Rao, Vice President and Country Head – ANZ, India & ASEAN on how digital workplace access management systems can support the delivery of patient experiences.
Forbes | The Last Mile Is The Overlooked Supply Chain Bottleneck
In the U.S., for example, the volume of shipped parcels under 70 pounds jumped 37% from 2019 to hit 20 billion in 2020, according to the Pitney Bowes Parcel Shipping Index.
USA Today | Climate change calls for cuts in carbon emissions. These US companies are leading the way.
Pitney Bowes is recognized by USA Today in their America's Climate Leaders list.
TIME | 6 Rules for a Successful Internship in an Uncertain Moment
Pitney Bowes Chief Human Resources Officer, Andy Gold, was quoted in TIME magazine this week elaborating on the value of networking for a successful internship.
VAR India | Indian tech industry positioned as a global leader in the outsourcing landscape
Pankaj Sachdeva Vice President, Data Science & Analytics and Managing Director, India Innovation, was quoted in VAR India for National Technology Day alongside leaders from Google, Acer, Dell and Sterlite Technologies.
Express Computer, India | AI & Robotics are automating many large scale and complicated operations at e-commerce warehouses, logistics hubs, fulfillment centers: Venkat Rao, Pitney Bowes
Venkat Rao, Vice President & Country Head, Sending Technology Solutions, ANZ, India & ASEAN, shared his perspectives on how the incorporation of artificial intelligence and robotics is allowing warehousing firms to become agile and market-oriented and the role of smart technologies in embracing greener and sustainable logistics ecosystems.
Everything is Logistics - Podcast | How Pitney Bowes Refines Their E-Commerce Operations with Stephanie Cannon
In this episode of Everything is Logistics, host Blythe Brumleve interviews Stephanie Cannon, SVP at Pitney Bowes, about her background in logistics and how she fell in love with the industry.
Entrepreneur | Amazon Just Introduced a Major Overhaul That Will Make You Even 'More Likely to Buy' — But Your Search Results May Look Different
U.S. parcel shipping reached a record high of 21.5 billion in 2021, according to a Pitney Bowes report; that same year, CNBC reported that Amazon was on track to become the largest U.S. delivery service by 2022.
WSJ | Hedge Fund Hestia Seeks Leadership Overhaul at Pitney Bowes
Hestia Capital Management LLC is calling for shipping-services company Pitney Bowes Inc. to replace its longtime chief executive and reset the company’s finances before reviewing strategic alternatives for its e-commerce business.
Business Standard, India | India team showed resilience, agility during pandemic: Pitney Bowes CEO
Marc Lautenbach, President and CEO, sat down with Business Standard, one of India’s top business publications, to discuss latest trends, technologies and strategies that businesses could adopt to succeed in this fast-paced and competitive market.
Monitor Daily | Doing the Work – DE&I: It All Starts with Leadership
Diversity, equity and inclusion efforts in the equipment finance industry have grown recently. Christopher Johnson, senior vice president and president of financial services at Pitney Bowes, and Michael Baez, vice president for professional services and customer strategy at Leasepath, spoke with Monitor about the importance of leadership in advancing these efforts.
Freight Waves | Daily Infographic: US annual parcel shipping volumes to grow 5% through 2028 Multichannel Merchant | Parcel Volume in U.S. Hits Projection a Year Ahead
FedEx saw the biggest U.S. parcel volume falloff in 2022, according to Pitney Bowes’ annual index, and while overall domestic volume last year was down by 2.2%, the pandemic bump in ecommerce helped it outpace the 2019 projection by hitting the target a year ahead of schedule.
Financial Times | How in-house training prepares staff to step up
Andy Gold, CHRO, shares insights around how learning and development programs help build a more inclusive workforce. “We see it as a differentiator,” Gold says. “That hourly workforce base tends to be one of the most diverse groups . . . If you’re trying to build an inclusive organisation that develops diverse viewpoints, we’ve got people right here who are willing and able to learn, and they stay.”
Techcrunch | Plus One raises $50M for its parcel robotics vision systems
“Our partnership with an automation leader, like Plus One, reinforces our goals to drive profitability and sustainability of our physical operations,” Pitney Bowes SVP Stephanie Cannon says in a release. “The continued increase in demand we’ve seen in the ecommerce space makes modernizing the way we approach ecommerce logistics imperative.”
eCom Logistics Podcast | How to Lead Innovation Initiatives, Collaborative Partnerships and Workforce Development in Supply Chain
As part of a series on “Women in Supply Chain and Ecommerce” produced by the eCom Logistics Podcast and industry consultant Fulfillment IQ, Stephanie Cannon, SVP of Operations Excellence and Collaborative Innovation, discussed her career path, PB’s automation and robotics journey and what sets our strategic innovation partnerships apart from our logistics competitors. The series is in honor of Women’s History Month and International Women’s Day.
TechGig | Learn and Adopt are the 2 biggest skills of developers: James Fairweather, Executive VP & Chief Innovation Officer, Pitney Bowes
In an exclusive interaction with TechGig, one India’s largest and fastest growing developer communities, James Fairweather, EVP and Chief Innovation Officer, talks about the requirements to upskill and reskill with the latest technologies in the workplace.
WSJ | Uncertain Economy Spurs Growth in AI-Powered Office Automations
James Fairweather, Chief Innovation Officer, contributed significantly to this WSJ article on AI-Powered automation, positioning Pitney Bowes with technology and problem solving at its core.
Forbes | Handling Jobs That May Not Be Suitable For 100% Remote
Marc B. Lautenbach, President and Chief Executive Officer, contributed to a story about remote working in Forbes. He adds “There are orthodoxies out there that you can't drive culture in a remote way, or, that you can't onboard people, expect productivity or drive innovation remotely. We're not finding that to be true.”
Axios | USPS stamp prices increase starting Sunday
Jason Dies, an executive vice president at Pitney Bowes, said costs are also increasing for other carriers and that the increases will impact consumers if businesses don’t change their current shipping processes. “Consumers are going to see higher shipping costs or slower delivery options with businesses looking to cut costs trying to maintain free shipping,” Dies told Axios.
Sourcing Journal | Chain Reaction: Pitney Bowes’ Vijay Ramachandran on Improving Logistics and Meeting Sustainability Goals
Vijay Ramachandran, VP, go-to-market (GTM) enablement and experience at Pitney Bowes, discusses how the company is helping its retail partners improve sustainability and rethink return strategies.
Small Business Currents | Despite Talk of Recession, You Can Still Bet on Small Businesses
Christopher Johnson, SVP and President, Global Financial Services, discusses the current SMB market, why SMBs are still a smart investment and Pitney Bowes’ renewed commitment to Main Street through the Pitney Bowes Bank.
Digital Commerce 360 | Holiday returns decline as retailers raise fees
Online returns cost retailers an average 21% of order value, according to a survey of more than 150 digital and omnichannel brands conducted by Cipher Research on behalf of Pitney Bowes, a shipping and mailing company. In that same survey, 70% of retailers said they are actively trying to lower the cost of returns by addressing transportation and/or processing costs.
IDA Design Awards | PitneyShip Cube honored with 2022 International Design Award
The PitneyShip Cube solution has received the highest level (Gold) 2022 International Design Award in the Product Design category, specifically Office Equipment.
Parcel and Postal Technology International | Pitney Bowes launches SendPro MailCenter system
Global shipping and mailing specialist Pitney Bowes has launched the SendPro MailCenter system, the latest evolution of its SendPro digitally connected sending technology portfolio.
My TechDecisions | Five Ways to Embed Data Science into the Logistics Industry
A byline article by James Fairweather, EVP and Chief Innovation Officer, on ways to embed data science in product and service development, was published this week in My TechDecisions. My TechDecisions is an online technology trade publication focusing on the IT concerns of technology decision makers.
CFO Dive | Financial services, Black America and the evolution of DEI
Despite the rise of corporate diversity initiatives, Christopher Johnson, Senior Vice President and President Global Financial Services, writes systemic hurdles still keep many minorities from working in finance.
American Diversity Report | [Podcast] DEI Financing and Lending
Hear Christopher Johnson, Senior Vice President and President Global Financial Services, discuss the important trends he sees in the small business lending space, particularly for diverse people.
The New Warehouse | [Podcast] 360: Logistics Innovation with Pitney Bowes
Live from Manifest 2023 in the Pitney Bowes booth, The New Warehouse podcast interviews Stephanie Cannon, Senior Vice President of Operations Excellence and Collaborative Innovation at Pitney Bowes. Stephanie discusses Robots as a Service (RaaS), autonomous transportation, and the collaborative innovation program with robotics companies like Plus One Robotics and Ambi Robotics.
Business Insider | New data shows who's winning and losing as companies like UPS, FedEx, and Amazon battle for fewer e-commerce packages
After years of more packages than they could handle, firms are fighting to keep their networks full. New data from Pitney Bowes shows Amazon was the only major carrier that didn’t see a drop in 2022.
Supply Chain Dive | FedEx slumps, Amazon slows and more takeaways from a top shipping index
New U.S. parcel delivery data from Pitney Bowes outlines the extent of top carriers’ volume declines, and what lies ahead for the sector.
Freight Waves | Study: US annual parcel shipping volumes to grow 5% through 2028
U.S. parcel shipping activity is expected to grow 5% per year over the next five years, continuing what is expected to be an increase over pre-pandemic volume projections despite a slowdown in 2022, according to an annual parcel shipping index published Tuesday by global shipping and mailing company Pitney Bowes Inc.
Express Computer, India | We have made early prototypes with ChatGPT and the results are promising
James Fairweather, Chief Innovation Officer, in an exclusive interview shares how the culture of innovation has propelled the organization to adopt to latest technologies like AI and Data Science to address current business demands and challenges.
IT Brief, Asia | Pitney Bowes unveils a cloud workplace management solution
Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services, has announced the launch of its new proprietary Smart Access Management (SAM) software solution. Launching first in Australia, New Zealand, and the United Kingdom, SAM will be rolled out globally later in the year. SAM enables organizations to create a welcoming, secure, and compliant environment for visitors, contractors, and staff.
2022
eSeller365 | 2023 Ecommerce Predictions – 33 Industry Experts Predict Your Biggest Opportunities For The New Year
Gregg Zegras, EVP and President, Global Ecommerce, was quoted alongside 33 ecommerce experts on 2023 predictions. He shared data from BOXpoll on the importance of a tailored delivery experience and opportunities for ecommerce sellers to sell where customers will be looking: social media, marketplaces, and their own websites.
Forbes | Autonomous Vehicles Reality Check Part 3: Robots Moving Freight
This year Gatik announced Georgia-Pacific, KBX and Pitney-Bowes as new customers in the Texas market and began fully driverless deliveries with Loblaw, Canada’s largest retailer, with whom they have been operating since 2020 in Ontario.
The Sunday Times | Rivals race to stamp on Royal Mail as strikes take a toll
Georges Berzgal, senior vice-president of international ecommerce at US delivery firm Pitney Bowes, said the market for drivers was competitive. “We’ve had to increase our rates to attract and, as important, keep our staff”.
Dallas Morning News | The battle of humans vs. robots reaches a ‘turning point’
In March, mailing giant Pitney Bowes inked a $23 million deal with Ambi Robotics to use the company’s picking-and-sorting robots to help sort packages of various shapes, sizes and packaging materials.
Logistics Management | 2022 in Review: Who’s most responsive to change?
There were 159 billion parcels shipped worldwide in 2021, according to Pitney Bowes. The figure more than tripled in the past seven years, with the U.S. remaining the largest by parcel spend ($188 billion of $491 billion globally). The world’s three biggest markets—China, the United States and Japan—accounted for 87% of global parcel volumes in 2021.
Supply Chain Drive | Parcel carrier Better Trucks to double coverage area
Shippers have become more receptive to using delivery providers outside of FedEx and UPS, which dominate the marketplace — smaller parcel carriers nearly doubled both their package volume and revenue last year, according to the Pitney Bowes Parcel Shipping Index.
WSJ | Leased Robots Roll in to Help Logistics Firms Handle Holiday Crush
Pitney Bowes Inc., the 102-year-old mail and package processing firm, last year deployed subscription-based robots at its Stockton, Calif., e-commerce hub to sort parcels during the holiday season. The extra robots, provided by Berkeley, Calif.-based Ambi Robotics Inc., helped the company handle a surge of packages, it said.
Pitney Bowes now expects to have at least 68 Ambi Robotics systems operating in nearly a dozen of its e-commerce hubs globally within the next three months, part of a four-year $23 million deal announced earlier this year, a Pitney Bowes spokesman said.
Transport Drive | Parcel carrier Better Trucks to double coverage area
Shippers have become more receptive to using delivery providers outside of FedEx and UPS, which dominate the marketplace — smaller parcel carriers nearly doubled both their package volume and revenue last year, according to the Pitney Bowes Parcel Shipping Index.
FreightWaves | Can FedEx dig Ground Economy out of a hole?
FedEx Corp.’s ground delivery unit, FedEx Ground, spent several years shifting last-mile delivery traffic from a long-standing partnership with the U.S. Postal Service to its own network.
Parcels scattered to multiple alternatives. UPS Inc. (NYSE: UPS), the U.S. Postal Service, and parcel consolidators like DHL e-Commerce and Pitney Bowes Inc. (NYSE: PBI), companies that aggregate huge parcel volumes that are inducted deep into the postal infrastructure for residential deliveries, got their share.
Multichannel Merchant | Pitney Bowes Combines Scale, Label Printer for SMBs
Parcel consolidation and ecommerce firm Pitney Bowes has developed an innovative device designed for smaller merchants that can be used to both print shipping labels and weigh packages, as well as process orders from marketplaces and platforms using companion software.
CXO Today | Digital transformation driving continuous growth trajectory in India’s Parcel Industry
CXO Today engaged in an exclusive interview with Mr. Venkat Rao, Vice President & Country Head, Sending Technology Solutions, ANZ, India & ASEAN at Pitney Bowes, on the Shipping and Ecommerce industry trends in 2023.
The Current | PitneyShip Cube boxes label printer, scale for ecommerce sellers
The new device from Pitney Bowes combines hardware and an app to help sellers process orders at home.
eCommerce News | Pitney Bowes Launches All-in-One Shipping Tool for Online Sellers
Pitney Bowes launched a shipping-label printer on Monday with a built-in scale and WiFi. The PitneyShip Cube works with companion software to let sellers process orders from Amazon, eBay, Shopify, and other ecommerce platforms.
The Current | Singles' Day: The US can learn from China's ecommerce extravaganza
Vijay Ramachandran, VP Marketing Strategy and Planning, Pitney Bowes Global Ecommerce, talks about the shopping holiday that helped inspire Prime Day, and what makes it so massive.
Financial Times, UK | UK faces late parcel deliveries over Black Friday and Christmas
This week, the Financial Times, one of the world’s leading news organizations with an incredible reach of 37.6 million, published an article quoting UK data from the Pitney Bowes Parcel Shipping Index. The article said: “Royal Mail is the UK’s leading courier, delivering 30 per cent of the country’s parcels last year, according to logistics group Pitney Bowes.”
Supply Chain Dive | Pitney Bowes readies for volume boost from Shein, other new clients
Pitney Bowes expects its Q4 parcel volumes to grow YoY, aided by the 32 new domestic parcel customers that have gone live in its network since the start of Q3, executives said on an earnings call last week.
Parcel and Postal Technology International, UK | Pitney Bowes renews cross-border logistics contract with eBay
Pitney Bowes will continue to provide cross-border logistics services for USA- and UK-based eBay sellers. In the USA, Pitney Bowes has been a partner to eBay since 2012 and will continue to support eBay’s Global Shipping Program (GSP) with technology, compliance and cross-border delivery services – as eBay transitions sellers from GSP to the new eBay International Shipping service.
Multichannel Merchant | Using Customer Delivery Personas as a Growth Tool
The high costs and challenges of last mile delivery — complex routes, inefficient route planning, idling, downtime, and failed deliveries — are compounded by continued ecommerce growth and delivery volume. With 131 billion parcels shipped globally in 2020, the Pitney Bowes 2021 Parcel Shipping Index predicts parcel volume will double in the next five years, with an 11% CAGR from 2021-2026.
Retail Insider, Canada | Canadian Consumer Expectations for ‘Fast’ Ecomm Deliveries Not What Many Expected
According to a new survey, Canadian shoppers believe the average definition of a fast delivery—for all online orders except food and beverage—is almost four days.
“That’s a very different definition of “fast” than (ahem) certain logistics giants would have you believe,” said the report by Pitney Bowes.
DC Velocity | Pitney Bowes boosts investment in robotic picking vendor
Pitney Bowes is increasing its investment in one of its robotics system vendors, the logistics tech startup Ambi Robotics, which provides artificial intelligence (AI) that trains robots for parcel sortation, the company said today.
TechCrunch | Ambi Robotics secures $32M infusion to deploy its item-sorting robots in warehouses
Ambi Robotics, a startup developing supply chain automation hardware, today announced that it raised $32 million in additional funding led by Tiger Global and Bow Capital, with participation from Ahren and logistics firm Pitney Bowes. Pitney Bowes is a strategic investor in Ambi, having recently inked a $23 million deal with the company to deploy Ambi’s hardware in U.S.-based Pitney Bowes fulfillment centers.
Logistics Today, Japan | Japan's 21st year in parcels increased by 2 % to 9.2 billion
Pitney Bowes Japan (Shinagawa -ku, Tokyo) announced on Tuesday the 2021 "Purcell Shipping Index" (parcel shipping index) for 13 main markets in the world, including Japan. The total amount of Japan's total wrapping (courier service / mail service) was 9.2 billion, up 2 % compared to 20 years, and the average number of small packagers per person was 74 per year.
Cortez Masto Website | Cortez Masto Tours Pitney Bowes Mail Processing Center, Discusses Her Work To Pass Postal Reform And Support Nevada’s Growing Logistics Industry
Senator Catherine Cortez Masto (D-Nev.) toured the Pitney Bowes mail processing center and spoke with employees about her work to pass the Postal Service Reform Act and support Nevada’s booming logistics industry. Pitney Bowes employs over 300 Nevadans, and the company is growing thanks to Senator Cortez Masto’s work to support diversifying Nevada’s economy and her vote to pass bipartisan postal reform that has increased stability for the mail, print, e-commerce, and packaging industries.
YourStory, India | Evolving ecommerce landscape in the age of digitalization
YourStory, the largest publication for startup and entrepreneurial stories in India, featured an article by Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation. Pankaj quoted online shopping data from our BOXPoll survey and shared key trends that will enhance customer experience and deliver value to ecommerce customers in the future.
TechGig, India | World Mental Health Day - How tech firms are ensuring employee wellbeing
TechGig, India’s largest online tech community, quoted Pankaj Sachdeva, Vice President, Data Science & Analytics and Managing Director, India Innovation on the importance of organizations to focus on the mental well-being of their employees. Pankay was quoted alongside tech leaders from companies like Accenture, Tech Mahindra, Icertis, Esri, and Amdocs.
Indian Express, India | Top 10 companies considered best workplaces for women: Survey
This year, eight IT companies have featured in the top 10 list of ‘India’s Best Workplaces for Women 2022’. The list has been released on the basis of a survey conducted by the Great Place to Work. The top 10 companies for women in the country are Accenture Solutions Pvt. Ltd., Cisco Systems India Pvt. Ltd., Cisco Systems India Pvt. Ltd., H & R Block (India) Pvt. Ltd., HP, Pitney Bowes India Pvt. Ltd., Salesforce, Synchrony International Services Pvt. Ltd., Thoughtworks and VOIS.
Multichannel Merchant, US | Parcel Volume in 13 Markets Up 21% in 2021, Revenue Grows Slower
Gregg Zegras, EVP and president of global ecommerce for Pitney Bowes sat down with Mike O’Brien from Multichannel Merchant to discuss the findings from the Pitney Bowes Parcel Shipping Index.
Digital Commerce360, US | Global parcel volume to grow at 8.5% CAGR through 2027
Pitney Bowes says China generated 108 billion parcels in 2021, making it the first country to exceed 100 billion parcels within one year.
Logistics Insider, India | India records 7% growth in India’s parcel volume in 2021 – Pitney Bowes Parcel Shipping Index
Pitney Bowes a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, data and financial services, today released the new Parcel Shipping Index featuring 2021 data from 13 major markets around the world. The Index reveals that India saw a 7% increase in parcel volume growth from 2.5 billion in 2020 to 2.7 billion in 2021.
Reuters | New coins, banknotes, stamps and cypher for Britain's King Charles
The first letters franked with King Charles cypher, using the PB SendPro 3000, rolled off the printer at Buckingham Palace post room just hours after it was unveiled for the first time this week.
Post & Parcel, UK | Pitney Bowes: China Is First Country To Ship 100 Billion Parcels
Pitney Bowes Inc. today released the new Parcel Shipping Index featuring 2021 data from 13 major markets around the world which revealed that UK generates 80 parcels per person – highest of all countries in the Index.
CXO Today, India | Engineers Day 2022: Industry leaders talk about how engineering has evolved over time
September 15th is Engineer’s Day in India. Pankaj Sachdeva, Vice President, Data Science & Analytics, and Managing Director, India Innovation at Pitney Bowes was quoted in an industry story done by CXO Today on the occasion.
Supply Chain Dive | Extensiv Enlists Pitney Bowes to Help Make Small Parcel Shipping Easier for 3PLs
Extensiv and Pitney Bowes announced a joint service to benefit third-party logistics (3PL) providers in the ecommerce space. Extensiv customers leveraging the Extensiv Parcel API will now benefit from additional ecommerce logistics services provided by Pitney Bowes. The joint offering, available in time for peak 2022, provides faster response times for high-volume label production, guaranteed delivery on qualified expedited shipments, multiple payment options, and easy returns.
Forbes | Gatik Notches Yet Another Major Customer In Pitney Bowes, With Latest Automated Trucking Deployment In Dallas
“Our partnership with Gatik promotes growth and accelerates the modernization and expansion of our network with technology solutions that are redefining ecommerce logistics,” said Stephanie Cannon, SVP, Head of Global Platform and Network, Pitney Bowes.
CNBC | Autonomous delivery company Gatik wins new pilot program with Pitney Bowes in Dallas
Logistics company Pitney Bowes will begin testing automated short-haul delivery trucks from startup Gatik under a new pilot program at Dallas-area distribution centers, the companies announced Wednesday.
Manager Magazin, Germany | How Amazon secretly transforms into an automotive giant
Major monthly business magazine Manager Magazin published an article in its latest print edition, as well as online, on the quiet emergence of Amazon as an important player in the automotive market. For this, they used some data from the Pitney Bowes Parcel Shipping Index.
HR.com | Exclusive Interview With Andrew Gold, SVP & CHRO, Pitney Bowes
In an exclusive interview with HR.com, Andy shares his HR journey with readers, while talking about the challenges he faced over the years, the learnings he imbibed from those challenges, and what awaits HR in future, among others.
HR.com | Cultivating High-Performers: These Are The Skills Workers Need Now
What makes a high-performer employee? Andrew Gold, SVP & Chief Human Resources Officer, talks to HR.com about the skills workers need now and how to retain high performers.
Fortune | 3 talent strategies CHROs say to prioritize in a recession
Andy Gold, SVP and Chief Human Resources Officer, was quoted in Fortune’s new newsletter CHRO Daily this week. ““Telling your company’s story is just as important now as it’s always been.”
Chain Store Age | AEO subsidiary Quiet Platforms selects ‘middle mile’ delivery partner
This new middle mile partnership follows the launch of Quiet Platforms’ partnership with global shipping and mailing company Pitney Bowes in May 2022. Under the agreement, Pitney Bowes will provide value-added carrier services to Quiet Platforms’ shared supply chain network. Quiet Platforms also recently announced a collaboration with global shipper DHL to bring value-added carrier services to its growing network.
IT Brief, AU | Pitney Bowes launches rebranded digital visitor management offering in A/NZ
Pitney Bowes has launched Smart Access Management (SAM), its rebranded digital visitor and contractor management offering in Australia and New Zealand.
BW People, India | "We Recognise Different Vulnerabilities"
Ruchi Bhalla, Country Head - India Delivery Centers and Vice President, Human Resources (Asia Pacific), Pitney Bowes India, shares the company’s efforts towards inclusivity. The interview highlights initiatives such as Blind Applications, Special Parenting Leave Policy and Women’s Accelerator Program among others.
Freight Waves | Pitney Bowes, Narvar to market joint e-commerce returns offering
Global shipping and mailing company Pitney Bowes (NYSE: PBI) has been branching out in recent years as it seeks to build a seamless e-commerce offering for its customers. On Monday, the company announced a partnership with post-purchase firm Narvar to improve the returns process.
eSeller365 | Pitney Bowes and Narvar Launch Partnership Offering Impressive Post-Purchase Capabilities
Pitney Bowes and Narvar, the pioneer in post-purchase customer experience, today announced a joint partnership to help retail brands streamline their processes for merchandise returns.
BizWomen | Pitney Bowes CFO joins discount store's board of directors
Dollar General Corporation (NYSE: DG) has named the chief financial officer of Pitney Bowes Inc. (NYSE: PB) to its board of directors.
Charged Retail, UK | Marketplaces and search are best ways for UK brands to reach US shoppers
According to a fresh report from Pitney Bowes, marketplaces and search are the most effective channels for UK retailers to sell to US consumers. Pitney Bowes BOXpoll survey flagged the effectiveness of search from engines such as Google and Bing. It found that 30% of US online shoppers are most likely to discover UK brands through these two channels, while one in four discovers British brands through advertising on Facebook.
Channel X, UK | Top Channels for UK Brands to reach US shoppers
Pitney Bowes have just released new data from their BOXpoll survey revealing the top channels for UK retailers selling to US consumers. If you haven’t already guessed, the high level answer is search, marketplaces and Facebook, but it does depend on the age of US shoppers so it’s not as simple as it might appear on the surface. TikTok, YouTube and Instagram are also in the mix to different extents for different generations.
WWD | New Data Finds Emerging Shifts in Consumer Behavior Amid Evolving Economic Landscape
Having never quite settled over the last few years, Pitney Bowes’ latest BOXpoll survey is revealing more shifts in consumer behavior as inflation continues to plague American consumers. “This summer will present both new challenges and new opportunities for brands,” said Vijay Ramachandran, vice president of market strategy, global e-commerce at Pitney Bowes.
Chain Store Age | Consumers are changing their online shopping motivations
Consumers continue to shop online as the peak of the COVID-19 pandemic wanes. According to the latest weekly BOXpoll consumer survey from Pitney Bowes, more than half (56%) of respondents said their motivations for buying online have changed since the height of the pandemic. The number one reason survey respondents selected for shopping online was to save a trip to the store (43%).
Parcel & Postal Technology International, UK | Pitney Bowes launches SendPro Mailstation in the UK
Shipping-and-mailing firm Pitney Bowes has launched its SendPro Mailstation franking machine in the UK. SendPro Mailstation’s features include: a built-in scale to weigh mailings; an integrated 4.3in full-color touchscreen with notifications and how-to guides; Royal Mail’s barcoding system Mailmark to provide automated postage rates updates; and presets to accelerate mail processing.
CFO Dive | Pitney Bowes CFO taps robots, targets more shipping
In an interview with CFO Dive, Ana M. Chadwick, Chief Financial Officer, reflects on her first year as CFO of Pitney Bowes, talks automation and robotics, and the role Pitney Bowes plays in shipping.
DATAQUEST Magazine | Big Data and Analytics is changing the game for the Shipping, Mailing and Ecommerce big time
In this interview James Fairweather, Chief Innovation Officer, Pitney Bowes, highlights ecosystem of data science & analytics in the shipping and mailing domain and working on bringing clients closer to the Innovation workforce globally.
Times of India | India Inc goes all out to tackle queerphobia
The Times of India, India’s leading daily newspaper, quoted Ruchi Bhalla, country head - India delivery centres and VP, HR (Asia-Pacific), in an article titled ‘India Inc goes all out to tackle queerphobia’. The story appeared in the digital and print editions of the newspaper. The article highlights how India Inc is going beyond tokenism to create real impact with diversity and inclusion and mentions Pitney Bowes India’s Blind Applications Initiative.
The Recruitment Show Podcast | Building a Culture of Psychological Safety
Ryan Higginson, Vice President & UK/ROI Country Leader at Pitney Bowes joined Lewis Maleh from the Recruitment Show for a video podcast where they discussed remote work, the future of the workplace and building a culture where people feel safe.
Freight Waves | American Eagle’s Quiet Platforms partners with global shipper Pitney Bowes
Quiet Platforms, the outfitter’s delivery and fulfillment subsidiary, on Tuesday announced a collaboration with global shipper Pitney Bowes (NYSE: PBI) to bring value-added carrier services to its network, an open-sharing platform that’s aiming to become the “anti-Amazon.” The growing platform boasts clients such as Steve Madden, Kohl’s and Peloton.
Direct Commerce | Pitney Bowes BOXpoll survey reveals opportunity for British Brands
Pitney Bowes Inc. has released new findings from its latest BOXpoll survey highlighting the opportunity for British retailers with young US online shoppers. The survey of 1,254 US cross-border online shoppers finds one in four (25 per cent) Generation Z consumers and more than one in five (22 per cent) millennials buy from UK online retailers once a month or more.
AXIOS | Closer Newsletter - Charted: The great package race
Amazon Logistics last year held a 22% share of the parcel delivery market (by volume), compared to UPS at 24%, according to a new Pitney Bowes report out today.
WSJ | Logistics Report
59 million parcels generated in U.S. distribution networks daily in 2021. The Parcel Shipping Index was featured as Number of the Day in Tuesday’s Wall Street Journal Logistics Report. A daily newsletter covering the most important news and in-depth analysis from WSJ on everything related to supply chain and logistics.
Freight Waves | More trucks, please! Parcel volumes remain on upward trajectory
Americans love shopping, and as a result, 59 million parcels were generated each day in 2021, according to research from Pitney Bowes.
The global shipping and mailing company on Monday released its Pitney Bowes Parcel Shipping Index, finding that U.S. parcel volume grew 6% in 2021 over 2020, reaching 21.5 billion parcels shipped. That works out to 683 parcels per second.
Multichannel Merchant | Domestic Parcel Growth Much Slower in 2021
Multichannel Merchant reporter Mike O’Brien interviewed Jason Dies on the findings of the 2021 Parcel Shipping Index. “In the context of COVID, supply chain costs and skyrocketing demand, they’re all factors forcing merchants to rethink their carrier strategies,” said Jason Dies, EVP and President of Sending Technology Solutions for Pitney Bowes. “We’re seeing the impact of that in a couple ways, with a lot of merchants continuing to diversify their multi-carrier strategy.”
Supply Chain Dive | Small parcel carriers nearly double volume, revenue in 2021: Pitney Bowes
Supply Chain Dive reporter Max Garland interviewed Gregg Zegras on the findings of the 2021 Parcel Shipping Index. “Smaller carriers weren’t in a strong position in 2020 to immediately take advantage of the heightened interest, but they made network investments that paid off the following year,” said Gregg Zegras, executive VP and president of global ecommerce at Pitney Bowes. “With newfound capacity, smaller carriers are now receiving a larger share of shippers’ parcels, according to the index’s data.”
Sourcing Journal | Pitney Bowes, DHL Freight Build Out Delivery Capacity
Major delivery companies Pitney Bowes and DHL Freight are expanding their footprints to enhance their core capabilities. Pitney Bowes Pitney Bowes announced the opening of a new Presort Services Mega Center in Las Vegas.
BW People | How Pitney Bowes Is Building The Next-Generational "Think-Force?"
BW People, a leading HR platform in India, published an exclusive interview with Ruchi Bhalla, Country Head - India Delivery Centers and Vice President, Human Resources (Asia Pacific). In the interview, Ruchi talks about the role organizations can play to provide opportunities and exposure for talent to develop themselves. She also emphasizes on enhancing management practices to bridge the gap in the tech industry.
eSeller365 | Pitney Bowes Launches New Suite of Flexible eCommerce Logistics Suite
Pitney Bowes announced a next-generation portfolio of eCommerce logistics service platforms designed to address the varied needs of direct-to-consumer brands, omnichannel retailers, marketplaces, and third-party logistics operators.
eCommerce Bytes | Returns Cost Sellers a Whopping 21 Percent of Order Value
Pitney Bowes is out with research that shows returns are a greater challenge for sellers than ever before. It surveyed medium- and large-brands and found online returns cost retailers an average 21% of order value – with several brands reporting considerably higher ratios.
Chain Store Age | Survey: Returns cost online retailers 21% of order value
Retailers are eating into retailer costs. U.S. online retailers face significant logistical and financial challenges due to the high cost and increasing number of e-commerce returns, according to Pitney Bowes’ latest BOXpoll survey. The survey of digital and omnichannel brands found that online returns cost retailers an average 21% of order value, with several brands reporting ratios considerably higher.
People Matters | Approach DEI from the lens of ‘Intersectionality’: Ruchi Bhalla, Pitney Bowes
People Matters, one of India’s leading HR platforms, featured an exclusive interview with Ruchi Bhalla, Country Head India Delivery Centers and VP HR (Asia Pacific). In the interview, Ruchi talks about Pitney Bowes India’s approach to DEI from the lens of ‘Intersectionality’ with a focus on rebuilding social capital, creating personalized DEI programs, and encouraging employees to take ownership of building an inclusive environment that works for ALL.
Express Computer | How blockchain technology can revolutionize the shipping industry
One of India’s most respected IT publications featured an article by Pankaj Sachdeva, Vice President, Data Science and Analytics & Managing Director, India Innovation. In the article, Pankaj delves into the opportunities that Blockchain technology presents for the Shipping & Mailing industry and its challenges.
Retailbiz | Why digital visitor and contractor management systems are crucial
Given the high volume of foot traffic that transport and logistics organizations manage, technology solutions like digital visitor and contractor management systems have become critical investments writes Stephen Darracott, Vice President and Country Manager at Pitney Bowes Japan, Australia, and New Zealand.
Retail Touchpoints | 4 Ways Ecommerce Returns Will Change in 2022
Pandemic-driven online sales growth has brought with it an increase in online return volumes. Vijay Ramachandran, VP Marketing Strategy and Planning, Pitney Bowes Global Ecommerce takes a look at four ways we expect the area of online returns to change this year.
SmallBizTrends | Funding Circle and Pitney Bowes Announce Small Business Loan Partnership
Funding Circle the online small business lending platform has partnered with Pitney Bowes a global shipping and mailing service provider to offer small businesses more affordable loans. According to the partnership, Funding Circle’s machine learning and technology platform will combine with Pitney Bowes logistics and financial services.
Global Finance Magazine | Beyond The Mailroom: Q&A With Pitney Bowes' President Of Global Financial Services Christopher Johnson
Christopher Johnson, president of Global Financial Services at Pitney Bowes, speaks about global small business lending and the goals for PB’s Chartered Bank and Financial Services division.
eSeller 365 |Pitney Bowes to Deploy More Ambi Robotics Systems in eCommerce Hubs
Pitney Bowes announced a $23 million deployment expansion with Ambi Robotics to install more AmbiSort systems in the company’s eCommerce hubs across the US.
The Robot Report | Ambi Robotics and Pitney Bowes sign $23 million expansion
Ambi Robotics, the creator of the AmbiSort robotic sorting solution, and Pitney Bowes, a global shipping and mailing company, signed a $23 million expansion deal. Pitney Bowes will make the investment over the next four years in Robot as a Service (RaaS) fees.
American Diversity Report | Christopher Johnson Podcast: DEI Financing And Lending
Hear Christopher Johnson, SVP and President, Global Financial Services discuss the important trends he sees in the small business lending space, particularly for diverse people.
Equipment Finance Matters Podcast | The Black Experience in Equipment Finance
Recorded during Black History Month and created by the ELFA Equality Committee, this podcast episode features a candid discussion about the Black experience in the equipment finance industry. Christopher Johnson, SVP and President, Global Financial Services, is a guest speaker.
Retail Customer Experience | Consumers still like at-home delivery as retailers expand curbside pickup
More than half of consumers, 64%, prefer at-home delivery as retailers continue to expand curbside pickup options. That's a top finding of a Pitney Bowes BOXpoll consumer survey effort.
Chain Store Age | Survey: Most consumers still prefer at-home delivery — especially this group
Retailers are expanding curbside pickup options, but at-home delivery remains king for shoppers. That’s according to Pitney Bowes’ recent BOXpoll survey in which 64% of consumers, when asked how they want to collect their items, said they prefer home delivery, while just 23% prefer curbside pickup when given a choice between the two options. Twelve percent had no opinion.
Smart Hustle | NEWS – New Banking Services Are A Win for Small Biz Says Pitney Bowes Exec
In a discussion with Ramon Ray, small business expert and founder of SmartHustle.com, Christopher Johnson, President of Pitney Bowes Financial Services, talks about Pitney Bowes, its Financial Services business and how we can help small businesses grow with our working capital solutions.
BCCCC Magazine | Executive Perspective: Education Equity
Corporate Citizen, Boston College Center for Corporate Citizenship’s magazine, features a byline article by CEO Marc Lautenbach, discussing the importance of education equity and Pitney Bowes commitment to supporting literacy and education to open access to equity and opportunity for all children.
Tamebay.com | What’s next for the UK’s carriers?
As parcel numbers rise, expect to see carriers invest further in automation and last mile efficiency this year, predicts Ryan Higginson, VP & UK/ROI Country Leader in Tamebay.com.
HR World from The Economic Times | How India Inc. is ensuring inclusion for LGBTQ employees
Ruchi Bhalla, Country Head - India Delivery Centers and VP - HR(APAC), is quoted in a story about workplace equality and hiring LGBTQ employees and creating a supportive atmosphere to thrive in the workplace. Ruchi is quoted alongside leaders from Accenture, Capgemini, Tata Steel, and L’Oréal. Her quote highlights Pitney Bowes India’s Blind Application initiative and the ‘I for Inclusion, I for Intersectionality’ D&I program.
2021
Freight Waves | Pitney Bowes announces 5.9% e-commerce rate increase, hiring plans
Global shipping and mailing company Pitney Bowes has announced it will apply a 5.9% general rate increase for e-commerce services, effective Jan. 2, 2022. The company also said it has made investments to gear up for what is expected to be a record-shattering e-commerce shipping season with more capacity, automation and workforce expansions.
Robot Report Podcast | The rise of Amazon Logistics
VP, Head of Global Platform and Network at Pitney Bowes, Stephanie Cannon, can be heard on the latest edition of the Robot Report podcast talking about Pitney Bowes collaborative innovation program and relationship with Ambi Robotics. Her segment begins around the 47:00 mark.
Boston Consulting Group | The Biggest Transformation Trap: An Interview with Pitney Bowes’s Marc Lautenbach
"Getting too far away from your core is one of the traps of transformations," says Pitney Bowes CEO, Marc B. Lautenbach. In an interview with BCG’s Global Chair, Rich Lesser, Marc hones in on culture as one of the most important aspects of digital transformation.
Chain Store Age | Survey: Amid warnings, holiday shopping started to surge in mid-September
According to the latest results of the weekly Boxpoll consumer survey from Pitney Bowes, between mid-September and early October 2021, the number of respondents who started holiday shopping jumped from just 25% to 42%. In total, surveyed consumers have completed 14% of their planned holiday purchases.
Chain Store Age |Study: Global parcel volume tops 130 billion in 2020
The number of parcels shipped worldwide rose sharply in 2020, with expectations for continuing dramatic growth. According to the new Pitney Bowes Parcel Shipping Index, featuring 2020 data from 13 major markets around the world, global parcel volume reached 131.2 billion in 2020. This equates to 4,160 parcels shipped per second, an increase of 27% year-over-year.
Business Insider | A wave of e-commerce logistics startups is threatening to break the UPS and FedEx duopoly
UPS and FedEx are losing market share. They have been every year since at least 2016, according to e-commerce company Pitney Bowes. To date that loss has largely gone to Amazon as the ecommerce giant steadily moves delivery in-house.
Parcel and Postal Technology International | Pandemic sees US parcel volumes grow by nearly 40% in 2020
Technology solutions provider Pitney Bowes has released the US data from its latest Parcel Shipping Index, ahead of the launch of the global index later this month. Now in its sixth year, the industry report paints the clearest picture yet of the pivotal influence the pandemic has had on the US shipping and logistics industry.
The Times of India | How companies use stories and drama to sensitize workers
The Times of India, India’s leading daily newspaper, published a feature story on Pitney Bowes based on an exclusive interview with Ruchi Bhalla, VP, HR APAC and India Country Leader. The story delves into Pitney Bowes ‘I for Inclusion, I for Intersectionality’ Program, a unique initiative aimed to make everyone, irrespective of gender, region or religion, feel equally represented and to sensitize employees towards their colleagues.
DC VELOCITY Podcast | Logistics Matters with DC VELOCITY
How will lockers be part of workers' return to the office? Pitney Bowes smart lockers research is featured in the latest DC Velocity Logistics Matters podcast.
Small Business Trends | Office Workers Among Those Most Likely to Favor Smart Lockers to Get Packages Securely
According to a new study from Pitney Bowes, office workers are the most likely to favor smart lockers to get packages securely. Millennials and urban dwellers are also part of this group that sees the benefit of using smart lockers.
The Economic Times | Pitney Bowes reworks leave policy for a more inclusive workplace
One of India’s leading publications conducted an exclusive interview with Ruchi Bhalla, India Country Head and vice president HR, APAC, on Pitney Bowes India new and more inclusive Parenting Policies. The article highlights the Special Leave Policy for adopting parents regardless of gender, Paternity Leave Policy and mentions the ‘Blind Application’ initiative for job applicants as a part of our commitment to building a more inclusive workplace.
People Matters | Culture can and needs to evolve with time: Ruchi Bhalla, Pitney Bowes
One of India’s leading HR Portals features an interview with Ruchi Bhalla, India Country Head and vice president HR, APAC. Ruchi talks about strengthening transparency and trust, investing in intelligent workplace technologies, enhancing the wellness quotient through sustainable organizational practices and her vision of the workplace of the future.
CardRates.com | Pitney Bowes Provides Credit and Investment Services That Add Value to Its Primary Business Logistics Product Line
Pitney Bowes has come a long way since its founding in 1920 by transitioning from postage meters to global ecommerce solutions. Today the company handles everything from physical shipping and mailing to the complexities of digital logistics for SMBs.
Badcredit.org | Pitney Bowes Offers Advice and Lines of Credit for Small Businesses That Need Working Capital
Pitney Bowes is a worldwide shipping and logistics company founded more than 100 years ago. And it saw how many small business owners relied on those lines of credit to keep their operations running. That’s why the company launched a financial services sector more than four decades ago and now innovates products to meet the needs of modern entrepreneurs.
Chain Store Age | Pitney Bowes speeds up parcel sorting with smart robots
A global commerce solutions provider is deploying robotic parcel sorting technology in its U.S. e-commerce hubs. Pitney Bowes will roll out artificial intelligence (AI)-based robots from Ambi Robotics at e-commerce distribution facilities across the country in the next five years.
WWD | Second-Half Outlook: Is the Glass Half Full? Or Half Empty?
Vijay Ramachandran, vice president of marketing strategy and planning for Pitney Bowes Global Ecommerce, latest contribution to WWD based on recent BOXpoll results is keeping us in the conversation about what’s next for ecommerce and the American consumer.
Forbes | Enabling A Digital Transformation At Pitney Bowes
Bill Borrelle, Senior Vice President and Chief Marketing Officer at Pitney Bowes shares how Marketing has been able to contribute to the transformation of Pitney Bowes.
WWD | The Great Consumer Dispersion
New data from Pitney Bowes shows the economic and societal impacts from the dispersal of consumption due to COVID-19.
BOSS Magazine | E-commerce Ease, Delivered
Pitney Bowes has been powering the flow of commerce across borders, brands and barriers for over a century. Their path of invention and visionary steps have garnered the Stamford, Conn., company a unique place in American history and in the annals of global commerce.
Chain Store Age | Survey: Younger consumers to lead charge in increased spending this summer
The retail industry is set for an optimistic few months, with U.S. consumers — both those vaccinated and not – set to increase spending this summer across key product categories. Consumers plan to spend 12% more on sporting goods and 9% more on apparel and footwear, home and garden products this summer than last, according to the latest BOXPoll survey from Pitney Bowes Inc.
Parcel & Postal Technology International | The opportunities available in the returns sector for postal operators
But there is a need for agility among posts that have previously had other priorities. “Post offices are typically known for being able to operate on a large scale,” says Joe Ballato, returns product director at Pitney Bowes. “Their focus has traditionally been on the physical service and secondarily on the technology or customer service.” He says more is required: “When it comes to returns, consumers also expect a great online experience, in addition to fast and inexpensive transportation.”
e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping
After a year of the Corona pandemic, Pitney Bowes has now asked consumers in Germany, Australia, China, France, Canada and the UK about their patience in the shipping process in a Boxpoll survey. The results show: In Germany, parcel recipients are apparently not in such a hurry.
cbia.com | Pitney Bowes' Lautenbach Looks Beyond the Pandemic
Marc Lautenbach, president and CEO, reflects on this past year and shares his insights on "looking beyond the pandemic" in a recent interview with CBIA‘s president and CEO Chris Dipentima.
Royal Mail Market Reach | Eight reasons mail is the right channel for fundraisers to use now
This guest blog post exploring the power and effectiveness of mail for charities has been written by Ryan Higginson, Vice President & UK/ROI Country Leader, Sending Technology Solutions, Pitney Bowes.
TechCircle | The role of data engineering and data science in the shipping industry
In this article, Pankaj Sachdeva, vice president, innovation and India site leader, talks about how data is generated, captured, and leveraged during the shipping process. He also shares interesting use cases where data science is applied for prediction and operational optimization in the shipping industry.
BW People | Future Trends of Diversity & Inclusiveness at the Workplace
In this byline article, Ruchi Bhalla, Vice President, HR, APAC and India Country Leader talks about the role of Diversity and Inclusion in creating a positive and winning work environment. She highlights future diversity trends – making inclusion a strategic priority, creating a strong cultural foundation for inclusion, adoption of HR technology to minimize biases and re-engineering the employee experience.
Savoy | Pitney Bowes: Translating the Dream into Reality
Byline article by Sheryl Battles, VP, Global Diversity Inclusion and Engagement on Pitney Bowes legacy of inclusion and actions to advance our diversity and the inclusiveness of our culture, workforce, supply chain and communities in which we operate.
WSJ | Stores Have a Mission: Getting You to Keep That Thing You Bought Online
Consumers got comfortable buying everything from groceries to makeup online, as brick-and-mortar stores temporarily shut and anxiety mounted about spending time indoors. In a recent survey by technology company Pitney Bowes, 42% of consumers said they plan to shop even more online once the pandemic ends than they do now.
PARCEL | Mapping the incredible growth trajectory of the global parcel shipping industry
Insights from SendTech President, Jason Dies, on the incredible growth trajectory of the global parcel shipping industry, can be found on p32 and p33 of the Jan/Feb edition of PARCEL magazine.
Vogue Business | The single-use plastic overhaul is coming for fashion
“More than 100 billion packages are shipped each year across 13 major global markets, a figure expected to double by 2026.” Vogue Business cites the Pitney Bowes Parcel Shipping Index in its report on single use plastics in fashion.
SDC Executive | 5 Critical Lessons SMBs Can Learn from the Impact of COVID-19
In this byline article for Supply and Demand Chain Executive, Jason Dies, Executive Vice President and President, Sending Technology Solutions, shares five lessons learned during Covid that small businesses can use to build a strong foundation for 2021.
Channel Life | Future trends for parcel sending and e-commerce
Byline article by Pitney Bowes head of shipping for A/NZ Ben Seal on trends that emerged in 2020 and are here to stay.
ELFA | It’s Time for Lenders to Step Up and Support the Small Business Community
Byline article by Christopher Johnson, Senior Vice President and President, Pitney Bowes Financial Services for the March/April edition of the Equipment Leasing and Finance Association (ELFA) magazine.
IT Brief | Managing health, safety, and security with visitor management systems
The workplace is evolving, and organizations across different industries accelerated their digital adoption and transformation in response to the pandemic, integrating new technology solutions and ways of working. In this byline article by Stephen Darracott, Pitney Bowes VP and country manager for ANZ and Japan, writes about visitor management solutions’ crucial role in security.
e-commerce magazin | Same day delivery is history: Germans are surprisingly patient when it comes to shipping
After a year of the Corona pandemic, Pitney Bowes has now asked consumers in Germany, Australia, China, France, Canada and the UK about their patience in the shipping process in a Boxpoll survey. The results show: In Germany, parcel recipients are apparently not in such a hurry.
Retail TouchPoints | Six Things the Consumer of 2021 Really Wants
Six things we learned consumers want from retailers heading into 2021 from Pitney Bowes weekly consumer research BOXpoll.
Freight Waves | Commentary: 7 ways small business can cut parcel-shipping costs
SendTech President Jason Dies shares ways small and medium-size businesses can mitigate parcel delivery costs in this byline article for Freight Waves.
2020
WSJ | Data Science Focus Delivers for Pitney Bowes
Pitney Bowes Inc.’s expansion into software-powered logistics has helped the century-old company capture a piece of a booming e-commerce market sparked by the coronavirus outbreak, the company’s chief innovation officer says.
Supply Chain Dive | Pitney Bowes offers same-day delivery as fast as 2 hours with gig economy last-mile partners
Pitney Bowes launched a door-to-door same-day delivery service within its SendPro platform, the company announced Tuesday. "Same Day Delivery rates are on par or slightly lower than the typical next day air service from the major carriers," Shemin Nurmohamed, senior vice president of product management at Pitney Bowes, said via email. The program is intended for shippers in locations that facilitate two-hour windows, shipping parcels weighing up to 50 pounds distances of 50 miles or fewer.
Forbes | Leadership Quotes From 10 Transformative CEOs During 2020
CEO Marc Lautenbach is quoted in the article "Leadership Quotes From 10 Transformative CEOs During 2020"
WWD | Holiday Season Kickoff Reveals Permanent Shifts in Consumer Preferences
In a report by Pitney Bowes and Morning Consult, researchers said “online shopping habits expedited by the pandemic are here to stay this holiday season.”
Economic Times India | With changing landscape, leaders must be agile and empathetic
“The post-Covid era will usher in a new beginning for the talent landscape. Workplaces will be hybrid with a mix of remote and on-site operations.” – Ruchi Bhalla, VP Human Resources, Pitney Bowes India
WSJ | Logistics Report
3,248 parcels were shipped world-wide every second in 2019, with 103 billion overall oackages shipped, according to Pitney Bowes.
Logistics Management | Pitney Bowes Parcel Shipping Index points to major parcel volume and revenue gains
As more consumers remain hunkered down at home, due to the COVID-19 pandemic, the parcel sector continues to reap the benefits, in for form of increasing volumes. It is fair to say that was a key finding in the Parcel Shipping Index, which was issued this week by Stamford, Ct.-based Pitney Bowes, a global technology services provider of commerce solutions powering billions of transactions.
Supply Chain Dive | Parcel shipments passed 100B in 2019, will more than double by 2026: Pitney Bowes
Pitney Bowes predicts global parcel volume will reach 220-262 billion annual parcel shipments by 2026 due to the quickening pace of e-commerce offerings from retailers and adoption from consumers around the world.
Internet World | New record: over 100 billion parcels worldwide
Last year, for the first time, over 100 billion parcels were sent worldwide, according to the current "Parcel Shipping Index" from Pitney Bowes. For comparison: in 2018 there were 87 billion shipments. In 2019, 3,248 parcels were sent per second worldwide.
Parcel and Postal Technology International | Pitney Bowes report shows global growth of parcel industry
Global e-commerce, shipping, mailing, data and financial services technology company Pitney Bowes has released its latest Parcel Shipping Index report, which found that global parcel volume surpassed 100 billion in 2019, reaching 103 billion.
Suddeutsche Zeitung | Every German receives an average of 44 parcels a year
Statistically speaking, hardly a week goes by in which the average German does not receive at least one parcel: private individuals and companies in this country received 3.65 billion consignments last year. And everything points to the fact that the industry around DHL and Hermes will beat this record again in 2020. That emerges from a study that the postal service provider Pitney Bowes will publish this Tuesday. If you calculate the sheer amount down to all residents, the average is 44 parcels per person per year.
Footwear News | Consumers Care More About Quality of Experience Than Brand Values, When Made to Choose
The growing national conversation around issues like social justice and sustainability has infiltrated retail too, particularly in relation to brand marketing. But new data from Pitney Bowes suggests that this emphasis may be outsized, with consumers choosing quality of experience over aligned values when push comes to shove.
Hartford Courant | Pitney Bowes, turning 100, shifts to ecommerce as its trusted postage meter recedes into the past
Pitney Bowes Inc., known for its postage meter that was a staple in the pre-digital age, turns 100 this year, just in time to prove it knows how to make money in ecommerce.