PitneyTrack^® Asset Support

Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices, technically called BYOD (bring your own device).

If you are going to use Single Sign-On (SSO) for PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyLockers or Smart Access Management, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can import a list of assets or asset activity in CSV or PDF format.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack and PitneyLockers.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can add users to the system as needed.

If you do not know your password, you can reset it.

If you no longer need a custom field, an administrator can delete it.

If you no longer need a role, you can delete it.

If a user account is no longer needed, you can delete it.

You can edit users if you need to change their name, role, or permissions.

You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.

You can export your divisions and locations in CSV format.

You can export a .csv file of your users.

You can import locations into using a CSV template that you can download.

If you use the employee ID field, you can choose to make it required when adding users to the system.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

You can view all of the users in the system or search for individual users or groups of users.

As a mailroom administrator or locker operator, you can reserve a locker to exchange assets.

If you want to exchange an asset you can create a exchange request and reserve a locker to store it then collect it from.

You can print labels for assets. You can choose the label size and customize the information that is printed on the label, including barcodes.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code or an asset ID which you use to access the locker.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code which you use to access the locker.

As a mailroom administrator or locker operator, you can reserve a locker to deliver single or multiple assets to a recipient.

If you want to return an asset you can create a return request and reserve a locker to store it in.

Use the delivery settings to choose how to handle packages during delivery, like needing signatures or ID scans.

You can add up to 10 custom fields to several different screens in the system.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can send customized notifications to inform users when certain events occur.

If you no longer need a department in the system, you can delete it.

If you no longer need a division, you can delete it.

If you no longer need a location, you can delete it.

You can update the recipients in a department or change the key contact.

You can change the name of a division if needed.

You can change the name of a location if needed.

If you need to change a role, you can edit it.

You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.

You can import a CSV file of your users.

Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.

An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch.

You need to sign in in order to use the system.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can add new contacts to the address book as needed.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

Administrators of enterprises can export a ZIP file of contacts from the system automatically on a fixed schedule to an SFTP server.

You can import contacts into the system automatically on a fixed schedule from an SFTP server.

You can import contacts into the address book by uploading a CSV file.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can export contacts from the address book in CSV format.

You can add assets using the PitneyTrack mobile app to track their assignment, location, and movement.

You can add assets to track their assignment, location, and movement.

You can delete an asset from the system if it is no longer needed.

You can edit assets using the PitneyTrack mobile app to update their assignment or location.

You can edit assets to update their assignment or location.

You can export a list of assets or asset activity in CSV or PDF format.

You can view the history of all of the assets in the system.

If you are going to use Single Sign-On (SSO) for PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyLockers or Smart Access Management, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If the message "Duplicate Personnel ID" occurs when importing contacts, the Personnel ID values the CSV import file are not unique.

If the message Permissions Required appears, allow the permissions for PitneyTrack to use the Camera, Location and Storage.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.

If you are not receiving email notifications from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise or PitneyLockers, the feature may not be set up, or the emails may be being blocked.

There are several things that may cause issues when signing in.