Tag: returns

Blog posts tagged with "returns"
Returns fraud on my mind
Consumers open up about which kinds of returns fraud are socially acceptable
08/29/22BOXpoll
Returnament: Run me my refund
We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.
08/29/22BOXpoll
Trading in the Pontiac for a Tesla
Episode 10 – Reducing return rates and paying to offset carbon footprint
20m read08/01/22BOXcast
Returnament: A war of shipping labels
Printed return labels emerge as the friction heroes against QR codes for most consumers
3.5m read07/21/22BOXpoll
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
5m read07/21/22BOXpoll
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
3.5m read07/21/22BOXpoll
Powered by recycled Nespresso pods
Episode 9 – The great dispersion challenges sustainability
20m read07/01/22BOXcast
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
5m read06/15/22BOXpoll
Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.
5m read06/15/22BOXpoll
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/22BOXcast
Podcast
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
7m read05/12/22BOXpoll
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/22BOXpoll
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
8m read01/21/22BOXpoll
One person’s return is another one’s treasure
Recommerce, regifting, returns…and unrealized opportunities
4m read12/22/21BOXpoll
How a small package shipping company can help grow your ecommerce brand
With the right small package shipping company, your ecommerce brand can create an even better online customer experience. We’ll show you how.
3m read11/03/21Domestic Solutions
7 ecommerce returns challenges and how to solve them
Learn how tackling the challenges of ecommerce return scan optimize reverse logistics and enhance the customer experience.
4m read11/03/21Domestic Solutions
2021 Holiday Readiness Guide
Learn how to cut costs and maximize profits on every item you send.
3m read11/01/21Domestic Solutions
Understanding fashion ecommerce: from purchase to fulfillment to returns
As fashion ecommerce grows, its challenges grow too. Whether it’s a sales, fulfillment, unboxing or returns challenge you’re facing, learn how your apparel brand can overcome it by embracing the opportunities online retail offers
4m read08/05/21Domestic Solutions
The road rules of ecommerce refund and return policies
Learn what makes for a good ecommerce return policy and refine your own policy with these strategies and samples.
4m read06/21/21Domestic Solutions
Strategies to reduce ecommerce return rates
See the most recent ecommerce return statistics and learn what you can do to reverse your own average return rates.
3m read06/17/21Domestic Solutions
Ecommerce returns management: Best practices for handling returns
Returns are a critical component of ecommerce logistics and the customer experience. Get a crash course in ecommerce returns management, including best practices for store policies, tracking, communication, and marketing opportunities.
2m read06/16/21Domestic Solutions
5 Things to Consider When Picking an Ecommerce Fulfillment Center
When it comes to choosing an ecommerce fulfillment center for your online business, there are crucial factors to consider before making a decision.
3m read05/26/21Domestic Solutions
The Top 10 Ecommerce Logistics Challenges for Online Retailers
Sometimes the real challenge for online brands begins after an order is placed. Discover the top 10 ecommerce logistics challenges that hold back brands.
3m read05/26/21Domestic Solutions
What is E-commerce Logistics?
Understand ecommerce logistics, supply chains, each of their moving parts, and how they apply to an online business.
4m read05/25/21Domestic Solutions
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
5m read02/24/21BOXpoll
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
8m read01/15/21BOXpoll