Tag: returns
Blog posts tagged with "returns"
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
A glimmer of hope in the returns fraud wasteland
Shoppers who consider returns fraud acceptable are 10% more likely to find no-box/no-label returns difficult than those who adhere more closely to the rules.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
Over the river and through the woods to drop off pants and shirts
70% percent of online retailers offer returns drop-off and the average US consumer is willing to go 8.7 miles for it—but retailers should consider shoppers’ total travel distance.
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
Your customers’ growing procrastination is costing you
Trunk time. It’s a term we coined back in 2003 to call attention to how long consumers tend to wait before returning an online purchase, often because of the perceived inconvenience of having to travel to a returns drop-off location.
Returns fraud on my mind
Consumers open up about which kinds of returns fraud are socially acceptable
Returnament: Run me my refund
We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.
Trading in the Pontiac for a Tesla
Episode 10 – Reducing return rates and paying to offset carbon footprint
Returnament: A war of shipping labels
Printed return labels emerge as the friction heroes against QR codes for most consumers
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
Powered by recycled Nespresso pods
Episode 9 – The great dispersion challenges sustainability
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
One person’s return is another one’s treasure
Recommerce, regifting, returns…and unrealized opportunities
How a small package shipping company can help grow your ecommerce brand
With the right small package shipping company, your ecommerce brand can create an even better online customer experience. We’ll show you how.
7 ecommerce returns challenges and how to solve them
Learn how tackling the challenges of ecommerce return scan optimize reverse logistics and enhance the customer experience.
2021 Holiday Readiness Guide
Learn how to cut costs and maximize profits on every item you send.
Understanding fashion ecommerce: from purchase to fulfillment to returns
As fashion ecommerce grows, its challenges grow too. Whether it’s a sales, fulfillment, unboxing or returns challenge you’re facing, learn how your apparel brand can overcome it by embracing the opportunities online retail offers
The road rules of ecommerce refund and return policies
Learn what makes for a good ecommerce return policy and refine your own policy with these strategies and samples.
Strategies to reduce ecommerce return rates
See the most recent ecommerce return statistics and learn what you can do to reverse your own average return rates.
Ecommerce returns management: Best practices for handling returns
Returns are a critical component of ecommerce logistics and the customer experience. Get a crash course in ecommerce returns management, including best practices for store policies, tracking, communication, and marketing opportunities.
5 Things to Consider When Picking an Ecommerce Fulfillment Center
When it comes to choosing an ecommerce fulfillment center for your online business, there are crucial factors to consider before making a decision.
The Top 10 Ecommerce Logistics Challenges for Online Retailers
Sometimes the real challenge for online brands begins after an order is placed. Discover the top 10 ecommerce logistics challenges that hold back brands.
What is E-commerce Logistics?
Understand ecommerce logistics, supply chains, each of their moving parts, and how they apply to an online business.
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.