Refunds and account credits

• If you are removing unused postage funds from a meter, the funds will be returned to you in the form of an account credit. For more details, see what happens to unused postage when you return a meter
• If an account credit for unused postage has already been applied to your Line of Credit (Purchase Power) or Deposit Account (Reserve Account) and you want to request a refund check, follow the process for your account type here

• If you have an account credit or have overpaid a Line of Credit (Purchase Power) or Deposit Account (Reserve Account) and want to request a refund check, follow the process for your account type here
• If you have an account credit or have overpaid a lease or rental invoice, and want to request a refund check, follow the process for your account type here
  

Please note that the following types of charges cannot be refunded:

• Processed ValueMAX payments - these payments confirmed your continued participation in the program and coverage was provided during that time. See Learn more about ValueMAX
• Paid Sales Tax - See Submit a Tax Exemption Certificate

• Getting a refund for postage errors or postage that was printed and not used
• Requesting a stamp refund in PitneyShip or PitneyShip Pro
• Requesting a USPS shipping label refund in SendPro Online
• Requesting a USPS shipping label refund in PitneyShip or PitneyShip Pro
• Requesting a stamp refund on the SendPro Mailstation
• Voiding UPS or FedEx label in PitneyShip, PitneyShip Pro, or PitneyShip
  Enterprise
• Note that free postage sent via coupons or other means is nonrefundable.

For instructions on returning supplies, see Return Instructions for Ink and Supplies

If a credit for returned supplies has already been applied to one of your Pitney Bowes accounts Line of Credit (Purchase Power) or Deposit Account (Reserve Account), and you want to request a refund check, follow the process for your account type here

• Bankruptcies, receiverships, and assignments for the benefit of creditors (only)