Find information about getting a refund or account credit.

What type of refund do you need help with?

Refund for unused postage removed from a meter
Refund for invoice credits or account overpayments

Please note that the following types of charges cannot be refunded:

Refund for postage, stamps or shipping labels (i.e. spoiled, misprinted, printed but not used, etc.)
Refund for returned supplies

For instructions on returning supplies, see Return Instructions for Ink and Supplies

If a credit for returned supplies has already been applied to one of your Pitney Bowes accounts (Purchase Power Credit Line or Prepaid account), and you want to request a refund check, follow the process for your account type here

Refund related to bankruptcy


UPDATED: February 26, 2024