- Your IT department or provider changed a setting in your environment that impacts the device.
- The cables on your device may be loose.
- If you are on a WiFi network, the particular network you are on may be down.
Use our guided solutions tool to narrow down your connection problem and fix it quickly without having to wait on the phone for a live agent. The tool asks you questions to guide you to a solution to your specific problem in less than 10 minutes.
Go to the Guided Solution Tool. Click Close and return to the support page anywhere in the tool to return to this page.
If you are still having problems, please use the Contact Us options below to get further assistance.
UPDATED: February 16, 2021