Make Returns a Differentiator

We have the #1 PRS returns solution in the US.


We leverage our USPS-integrated delivery network, proprietary returns zip code, and national network of processing centers to pickup and process returns faster. Our SmartLabel technology enables faster processing and advance planning for merchants.

Leading brands rely on us to make returns faster and more convenient for their customers, and more efficient for them.


Easy pickup at home or drop off anywhere, anytime

We provide hassle-free prepaid labels, daily at-home pickup or drop off at any USPS blue box.

See returns coming and plan ahead

Our SmartLabel technology provides Advance Return Notifications (ARN) improves dock and labor planning.

Returns as a branded experience

Our customer updates and tracking sites reinforce your brand, not your carrier's.

Faster restock meets faster refunds

SmartLabel streamlines and expedites returns processing.  Your items can be put back into active inventory faster.



box being handed to customer

 

California-based footwear designer, Deckers, partners with Pitney Bowes to improve returns process.

Deckers is a footwear designer and distibutor based in California that needed to step up their returns process to meet the expectations of their clients. Learn how Jesse Carstens Sr. Mgr eComm Operations & Technology at Deckers was able to do that with the Returns offering from Pitney Bowes. 

 

Watch video

 



 

How are you managing your returns?

Pitney Bowes recently conducted a survey of 100 leaders in online retail to find out how well they’re managing returns. The results may surprise you....

 

View infographic

 

still of video





Success Stories and Insights

woman jumping across rocks

Deckers Brands

California-based footwear designer, Deckers, partnered with Pitney Bowes to improve returns process.

clothes on hangers

DSTLD

Since transitioning the fulfillment process from its warehouse to the Pitney Bowes facility, the DSTLD inventory now matches what customers see online.

woman looking at papers

Tobi

Tobi brings a California style to customer worldwide with improved returns processing.

man looking at phone

Annual Global Ecommerce Study

We analyze the global ecommerce landscape from both the retailer and consumer perspective.