Troubleshooting a dial-up phone connection on the mailstation series

Dial-up connections are no longer available as of October 1, 2022.
Products affected: mailstation™, mailstation2™

Issue

The meter does not communicate with the Pitney Bowes Data Center over a dial-up (analog) phone line and may display an error message.

Cause

Your meter lost its connection with the Pitney Bowes Data Center.

Resolution

Dial-up connections are no longer available as of October 1, 2022. Please switch to a SmartLink Device or upgrade your meter to maintain your connections to the Pitney Bowes Data Center.

UPDATED: September 30, 2022