Avoid Business Disruptions - Connect your Postage Meter digitally today

As of October 1, 2022, Pitney Bowes support for analog connections has been discontinued.

Avoid disruptions to your business operations

As of October 1, 2022, Pitney Bowes is no longer supporting analog (phone) connections to our postage meters. All meters need to be connected to an internet connection (ethernet cable or Wi-Fi) to perform necessary functions such as USPS® postal rate updates, postage refills and software updates.


Connect today for additional benefits:

  • Save money by eliminating the costs for a dedicated analog phone line
  • Gain a more reliable and sustainable connection to Pitney Bowes servers
  • Experience faster download speeds for USPS® postal rate updates, software updates and postage refills

Download Brochure

What are my options?
Pitney Bowes offers two options for a digital connection:
Replace your current meter
Take advantage of new features and benefits of our state-of-the art, digitally connected USPS® IMI-compliant SendPro® mailing and shipping solutions.
View our SendPro solutions
Order a digital connection device
Our SmartLink device enables your meter to connect digitally through your existing internet connection. SmartLink connects to your LAN (Local Area Network) via an ethernet cable or Wi-Fi.
Order your SmartLink at no cost

Frequently Asked Questions

What happens after October 1st?

Pitney Bowes is no longer supporting analog phone connections to any postage meter. That means that essential tasks such as adding postage, updating meter software and postal rates will no longer be available without a digital / internet connection.

What is an IMI Compliant Postage Meter?

The USPS® is adopting a new IMI (Intelligent Mail Indicia) standard for postage evidencing systems. They will decertify all postage meters that use IBI technology. If your postage meter is still using an analog (phone) connection, your meter will need to be replaced by June 2024. All of Pitney Bowes newer technologies are IMI compliant.

Many clients are now switching to our IMI-compliant SendPro® technology to take advantage of the new features and benefits SendPro® provides. Not only are SendPro devices digitally connected, but you will also become compliant with the USPS® standards for mailing systems.

Click here to learn more about IMI Compliance

How can I order a SmartLink device?

The SmartLink device is available at no additional charge. You will even receive free shipping with offer code “SHIPLINK” at checkout. Click here to order now

I received a SmartLink device with my meter, how do I connect?

Step-by-step instructions and videos on how to connect your SmartLink device are located here.

What if I have an DM Infinity™?

The DM Infinity will also be affected by this deadline. On October 1st, 2022 Pitney Bowes will no longer support any analog connections. To ensure your business operations are not disrupted, please call us at 888-256-3805 to request an upgrade to a digital LAN connection. Our service technicians will be happy to assist you. This number is for DM Infinity clients only.