If this does not resolve your issue, try Solution 2.
Solution 2: Check your internet access
Verify that other devices on the same wireless network can access the internet.
If they cannot connect, you have a connection problem unrelated to your WiFi Connection Device. Check with your IT department or service provider to resolve this issue.
If this does not resolve your issue, try Solution 3.
Solution 3: Check your WiFi Connection Device
Remove your WiFi Connection Device from your meter and connect it to your computer.
Make sure no other network cables are connected and the WiFi on your computer is turned off.
If your computer connects to the internet, your WiFi Connection Device is working correctly. Contact Pitney Bowes for further support.
If your computer does not connect to the internet, your WiFi Connection Device is not configured correctly.
Hold the reset button in with a pen for 5 seconds.
Your WiFi Connection Device is compatible with 801.11B, 801.11G, and 801.11N only.