Troubleshooting a WiFi connection with a USB Ethernet network adapter and WiFi Connection Device on the DM125 - DM475 and DM Infinity
Products affected: DM125™, DM225™, DM300C™, DM400C™, DM450C™, DM475™ and DM Infinity™
Issue
Your meter cannot connect to the Pitney Bowes Data Center through a WiFi connection with a USB Ethernet network adapter and WiFi Connection Device.
Cause
Connection issues can be caused by:
- your settings
- your connection
- your firewall
Resolution
Solution 1: Try a different connection method
If this does not resolve your issue, try Solution 2.Solution 2: Check your internet access
- Verify that other devices on the same wireless network can access the internet.
- If they cannot connect, you have a connection problem unrelated to your WiFi Connection Device. Check with your IT department or service provider to resolve this issue.
Solution 3: Check your WiFi Connection Device
- Remove your WiFi Connection Device from your meter and connect it to your computer.
- Make sure no other network cables are connected and the WiFi on your computer is turned off.
- If your computer connects to the internet, your WiFi Connection Device is working correctly. Contact Pitney Bowes for further support.
- If your computer does not connect to the internet, your WiFi Connection Device is not configured correctly.
- Hold the reset button in with a pen for 5 seconds.
- Your WiFi Connection Device is compatible with 801.11B, 801.11G, and 801.11N only.
- Re-setup the device. See Installing the DM series WiFi Connection Device on the DM125-DM1100, DM Infinity, and SendPro 300
- Your connection issues should be resolved. Try reconnecting again.
Solution 4: Check your USB Ethernet connection
If your WiFi Connection Device works, then try resolving your issue by checking connection issues with your USB Ethernet adapter: Use the Contact Us options below if you need further assistance. Have your model and serial number ready.UPDATED: June 23, 2021
