ParcelPoint^™ Smart Lockers Support

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

As a mailroom administrator or locker operator, you can reserve a locker to exchange assets.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code or an asset ID which you use to access the locker.

As a mailroom administrator or locker operator, you can reserve a locker to deliver single or multiple assets to a recipient.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code which you use to access the locker.

If you want to return an asset you can create a return request and reserve a locker to store it in.

If you do not know your password, you can reset it.

You can allow recipients to log in to the kiosk using their ID badge or smart card.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint Smart Lockers.

If you want to exchange an asset you can create a exchange request and reserve a locker to store it then collect it from.

You can add up to 10 custom fields to several different screens in the system.

You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it. Learn how to create and manage them.

If you use the employee ID field, you can choose to make it required when adding users to the system.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

You can change the system language between English and French.

Administrators can create banner notifications that appear across the top of the screen to inform users of important information.

If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.

You can add an email address or phone number so that users can contact support if lockers become unavailable.

You can set a default sender address, have new recipient addresses automatically added to your address book, and prevent users from managing shared contacts.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can add, edit, delete, import, and export users of the system as needed.

You can send customized notifications to inform users when certain events occur.

If you are going to use Single Sign-On (SSO), you need to configure your Identity Provider (IdP) according to our guidelines.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You need to sign in in order to use the system.

Specifications for importing Location files in PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

Specifications for importing Single Sign-On (SSO) User Mapping files into PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module.

Accessibility is configured at the recipient level. Enabling accessibility for a recipient ensures that locker assignments will meet ADA height compliance standards (no doors higher than 123 cm or lower than 35 cm from the ground), as well as no interactive touchpoints.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack and the Locker Management Module.

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually-impaired clients. The interface works with any set of earphones with a 3.5 inch plug.

To enable users to use the ParcelPoint Mobile App, share your Authorization Code, support contact information, and a download link with your organization's members.

Each rear loading locker shelf must have a barcode. Use Configure Lockers to generate the barcodes.

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually impaired clients and Braille labeling on key components.

If a customer provides you with a QR code or carrier access code, you can deliver packages directly to a locker bank.

To perform mailroom administrator functions at the system kiosk, log in as an administrator or locker operator.

You can view the lockers according to their status by selecting the appropriate color-coded option at the top of the manage locker screen.

You can set up lockers to allow clients to store personal belongings for either a fixed duration that you set, a flexible duration that clients can set within the maximum limit you define, or no end time. Additionally, you can reserve certain lockers of each size exclusively for delivery, ensuring that all available lockers are not occupied for personal storage.

You can disable the ability to add packages to an existing reservation if you have security requirements that a locker not be opened by anyone but the recipient.

You can view a summary of locker contents by hovering your mouse over the locker's icon in the Locker Management Module.

If a recipient is unable to open a locker door, you can open it remotely.

You can pick up a package using the audio assistive interface once you receive an email that it is ready for pickup.

If a locker is currently out of service, you can place it back in service to make it available for reservation and drop-off.

You can remove a locker from service so that it is no longer available for reservation.

You can pick up a package once you receive an email that it is ready for pickup.

You can reserve a locker ahead of time so that a locker is available for a specific package when it is dropped off.

As mailroom administrator or locker operator, you can reserve a locker for a package return.

You can reserve a locker ahead of time so that an assigned locker is available for storing belongings.

Reserve a locker for a group of people to share by making a Storage reservation for a Department.

You can dedicate and reserve a locker to a department or an individual recipient. This ensures packages are always available in a defined locker.

The mailroom administrator can allow a recipient to pickup departmental packages at the kiosk.

You can choose an available locker and store your belongings for a fixed amount of time, or for a duration you set.

You can reserve a locker ahead of time using the web application so that an assigned locker is available for you to store your belongings. You can reserve a locker for a fixed amount of time, or for a duration you set if that option is allowed at your kiosk.

If the administrator lets you set the duration of your reservation, you can log in to the kiosk to extend your reservation.

Retrieve your belongings to end your locker storage reservation.

You can open the locker door while your storage reservation is active to retrieve belongings or add more to the locker.

You can view the package and locker activity for all of the locker banks available to you. These include the recipient name, locker bank location, tracking ID, and status.

You can use PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.

You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a front loading locker bank.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint Smart Lockers.

You can use ParcelPoint Smart Lockers to see which lockers are available, reserved, occupied, expired, and out of service.

Customize the look and feel of your locker bank screen and mobile app with Branding.

You can set up how clients interact with the lockers when dropping off packages.

You can manage lockers directly from the PitneyTrack mobile app, eliminating the need for desktop access.

As an administrator or mailroom operator, you can open all the locker doors in numerical order. This allows for inspection or maintenance.

You can configure how clients interact with the lockers when they pick up packages.

You can configure how clients interact with the lockers.

Instead of a typing in a user name and password, users can scan a barcode to log into a locker bank. You must enable Contactless Lockers in the settings for each locker bank you want to be contactless.

The mailroom administrator can configure the locker so that when you pick up multiple packages, all of the lockers assigned to you open at either the same time or one at a time.

You can configure your locker bank to allow carriers to drop off packages.

If the recipient already has lockers with packages in them, you can add more packages to those lockers.

You can still drop off a package if the barcode is damaged or otherwise unavailable.

You can choose an available locker and add a recipient's package to that locker directly at the kiosk.

As the mailroom administrator, you can reserve a locker ahead of time so that an assigned locker is available for a specific package as soon as you sign in at the kiosk

You can receive a package in PitneyTrack without reserving a locker, then choose an available locker and add a recipient's package to that locker directly at the kiosk.

You can receive a package in PitneyTrack without reserving a locker, then scan the tracking label at the kiosk with the optional handheld scanner.

You can free up lockers for additional reservations and drop-offs by ending existing reservations.

You can make lockers available for reservation and drop-off by placing the lockers in service if they are currently set to out of service.

You can free up lockers for additional reservations and drop-offs by removing expired packages.

As a mailroom operator, you can reopen a locker when dropping off a package. The system allows you to reopen the locker as long as you do it within a certain time period after closing the locker.

As mailroom administrator or locker operator, you can reserve a locker for a package exchange in the Locker Management Module.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

If the camera is not working, please chat with us for assistance.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint Smart Lockers, increase the print size to 130%.

If the keyboard language is incorrect, please chat with us for further assistance.

If the message "No lockers are currently available in selected locker bank" appears and you cannot assign a package to a locker, disable the Needs Accessibility Accommodations for Locker Use checkbox enabled in their contact details within the Address Book.

If the authentication email is not received, the email may be in your Spam or Junk folder, or your network may be blocking these email communications.

If the recipient is not receiving tracking or delivery email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.

There are several things that may cause issues when signing in.

You cannot log in to the ParcelPoint Mobile app because you have not received the email containing the PIN.

If you received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon", the security certificate used for your Single Sign-On (SSO) connection is set to expire. Action is needed to update it.

If you hear continuous beeping or chirping in the kosk, you may need to replace the UPS battery. You can order a replacement from the Supply Line.