ParcelPoint^™ Smart Lockers Support

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can import a CSV file of your users.

You can edit users if you need to change their name, role, or permissions.

You can view all of the users in the system or search for individual users or groups of users.

You can export a .csv file of your users.

You can export your divisions and locations from PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics and the Locker Management Module in CSV format.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint Smart Lockers.

You can allow recipients to log in to the kiosk using their ID badge or smart card.

You can customize four timers on the kiosk. This prevents the kiosk from being stuck on a page after an incomplete session, such as leaving a door open or not logging out

You can add up to 10 custom fields to several different screens in the system.

If you no longer need a location, you can delete it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

If a user account is no longer needed, you can delete it.

If you are going to use Single Sign-On (SSO) for the Pitney Bowes PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, you need to configure your Identity Provider (IdP) according to our guidelines.

You can change the name of a division if needed.

You can change the name of a location if needed.

You can import locations into using a CSV template that you can download.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

You can add users to the system as needed.

You can change the system language between English and French.

If you no longer need a division, you can delete it.

If you use the employee ID field, you can choose to make it required when adding users to the system.

You can send customized notifications to inform users when certain events occur.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

If you do not know your password, you can reset it.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You need to sign in in order to use the system.

You can export contacts from the address book in CSV format.

If you no longer need a contact in the system, you can delete it.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can edit contact information as needed.

You can import contacts into the system automatically on a fixed schedule from an SFTP server.

You can add new contacts to the address book.

You can import contacts into the system by uploading a CSV file.

Accessibility is configured at the recipient level. Enabling accessibility for a recipient ensures that locker assignments will meet ADA height compliance standards (no doors higher than 123 cm or lower than 35 cm from the ground), as well as no interactive touchpoints.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack Inbound and the Locker Management Module.

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually-impaired clients. The interface works with any set of earphones with a 3.5 inch plug.

To enable users to use the ParcelPoint Mobile App, share your Authorization Code, support contact information, and a download link with your organization's members.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in ParcelPoint Smart Lockers.

You can configure your locker bank to accept direct carrier delivery by adding a role and printing QR codes for carriers to use.

Each rear loading locker shelf must have a barcode. Use Configure Lockers to generate the barcodes.

ParcelPoint Smart Lockers are equipped with an audio assistive interface for visually impaired clients and Braille labeling on key components.

If a customer provides you with a QR code or carrier access code, you can deliver packages directly to a locker bank.

If the recipient already has lockers with packages in them, you can add more packages to those lockers.

You can receive a package in PitneyTrack without reserving a locker, then choose an available locker and add a recipient's package to that locker directly at the kiosk.

As the mailroom administrator, you can reserve a locker ahead of time so that an assigned locker is available for a specific package as soon as you sign in at the kiosk

You can still drop off a package if the barcode is damaged or otherwise unavailable.

You can choose an available locker and add a recipient's package to that locker directly at the kiosk.

You can receive a package in PitneyTrack without reserving a locker, then scan the tracking label at the kiosk with the optional handheld scanner.

To perform mailroom administrator functions at the system kiosk, log in as an administrator or locker operator.

You can free up lockers for additional reservations and drop-offs by ending existing reservations.

As mailroom administrator or locker operator, you can reserve a locker for a package exchange in the Locker Management Module.

You can make lockers available for reservation and drop-off by placing the lockers in service if they are currently set to out of service.

You can configure how clients interact with the lockers.

You can configure how clients interact with the lockers when they pick up packages.

You can set up how clients interact with the lockers when dropping off packages.

You can view the lockers according to their status by selecting the appropriate color-coded option at the top of the manage locker screen.

You can use PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.

You can free up lockers for additional reservations and drop-offs by removing expired packages.

You can set up lockers to allow clients to store personal belongings for either a fixed duration that you set, a flexible duration that clients can set within the maximum limit you define, or no end time. Additionally, you can reserve certain lockers of each size exclusively for delivery, ensuring that all available lockers are not occupied for personal storage.

Customize the look and feel of your locker bank screen and mobile app with Branding.

You can disable the ability to add packages to an existing reservation if you have security requirements that a locker not be opened by anyone but the recipient.

You can view a summary of locker contents by hovering your mouse over the locker's icon in the Locker Management Module.

As a mailroom operator, you can reopen a locker when dropping off a package. The system allows you to reopen the locker as long as you do it within a certain time period after closing the locker.

You can use ParcelPoint Smart Lockers to see which lockers are available, reserved, occupied, expired, and out of service.

Instead of a typing in a user name and password, users can scan a barcode to log into a locker bank. You must enable Contactless Lockers in the settings for each locker bank you want to be contactless.

If a recipient is unable to open a locker door, you can open it remotely.

You can pick up a package using the audio assistive interface once you receive an email that it is ready for pickup.

If a locker is currently out of service, you can place it back in service to make it available for reservation and drop-off.

You can remove a locker from service so that it is no longer available for reservation.

You can pick up a package once you receive an email that it is ready for pickup.

You can reserve a locker ahead of time so that a locker is available for a specific package when it is dropped off.

As mailroom administrator or locker operator, you can reserve a locker for a package return.

You can reserve a locker ahead of time so that an assigned locker is available for storing belongings.

Reserve a locker for a group of people to share by making a Storage reservation for a Department.

You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a front loading locker bank.

You can dedicate and reserve a locker to a department or an individual recipient. This ensures packages are always available in a defined locker.

The mailroom administrator can configure the locker so that when you pick up multiple packages, all of the lockers assigned to you open at either the same time or one at a time.

The mailroom administrator can allow a recipient to pickup departmental packages at the kiosk.

You can choose an available locker and store your belongings for a fixed amount of time, or for a duration you set.

You can reserve a locker ahead of time using the web application so that an assigned locker is available for you to store your belongings. You can reserve a locker for a fixed amount of time, or for a duration you set if that option is allowed at your kiosk.

If the administrator lets you set the duration of your reservation, you can log in to the kiosk to extend your reservation.

Retrieve your belongings to end your locker storage reservation.

You can open the locker door while your storage reservation is active to retrieve belongings or add more to the locker.

You can view the package and locker activity for all of the locker banks available to you. These include the recipient name, locker bank location, tracking ID, and status.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If the authentication email is not received, the email may be in your Spam or Junk folder, or your network may be blocking these email communications.

If you are not receiving email notifications from PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, the feature may not be set up, or the emails may be being blocked.

If the message "No lockers are currently available in selected locker bank" appears and you cannot assign a package to a locker, disable the Needs Accessibility Accommodations for Locker Use checkbox enabled in their contact details within the Address Book.

If the camera is not working, please chat with us for assistance.

If your handheld devices can't read the QR codes for rear-loading ParcelPoint Smart Lockers, increase the print size to 130%.

If you hear continuous beeping or chirping in the kosk, you may need to replace the UPS battery. You can order a replacement from the Supply Line.

If the keyboard language is incorrect, please chat with us for further assistance.