ConnectRight Mailer™
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
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Learn about the system requirements for ConnectRight Mailer or ConnectRight Mailer Basic.
Installation, Setting Up & Drivers
Learn how to resolve the error "Product key is not a valid format" when installing ConnectRight Mailer.
Learn how to install printer drivers for the DA300, DA400, DA500, DA550, DA700, DA750, and DA950.
Learn how to install printer drivers for the DA30S, DA50S, DA55S, DA70S, DA75S, DA80F, and DA95F printers.
Learn how to install printer drivers for the DP40 and DP40S printers.
Learn how to install printer drivers for the DP50P and DP50S.
USPS released an update to PostalOne. The mail.dat file can no longer be uploaded with the old version.
Learn how to download and install ConnectRight Mailer.
If you are installing ConnectRight Mailer on another computer, it will prompt you for the product key.
Download printer drivers that enhance your experience with ConnectRight Mailer. Printer drivers are updated periodically.
Features & Settings
Learn how to presort an address list in ConnectRight Mailer.
Learn how to verify an address in ConnectRight Mailer.
Learn how to submit a process acknowledgement form with ConnectRight Mailer.
Learn how to set up a Move ID in ConnectRight Mailer.
Learn how to change the displayed order of a mail list in ConnectRight Mailer.
USPS mailing report files can be submitted to the USPS electronically using the mailing industry format mail.dat. You must register with the USPS to use this format.
Learn how to create envelope templates for presorted mail in ConnectRight Mailer.
Learn how to export rejected records for your review in ConnectRight Mailer.
Learn how to update the ConnectRight Mailer software.
Learn how to set up and use Hot Folders in ConnectRight Mailer.
Learn how to resolve Envelope Designer crashing or closing unexpectedly.
Learn how to update PostalOne! Mail.dat user login information for PB First and ConnectRight Mailer.
Follow these steps to add a permit or logo to Envelope Designer.
Learn about the system requirements for ConnectRight Mailer or ConnectRight Mailer Basic.
Learn how to resolve the error message “An error occurred during import” when importing a mailing list in ConnectRight Mailer.
Learn how to process a move update in ConnectRight Mailer.
Learn how to export a mailing list in ConnectRight Mailer.
Learn how to import a mailing list into ConnectRight Mailer.
Learn how to print an exported mailing list in Envelope Designer Plus with ConnectRight Mailer.
Mailing & Shipping
Learn how to cancel a job in PostalOne! that was submitted using ConnectRight Mailer.
Learn what to do if the Intelligent Mail Barcode (IMBC) does not appear on the Envelope Designer Plus template after attaching a presorted list.
Learn how to print or save a USPS electronic confirmation page for ConnectRight Mailer.
Learn how to obtain a Mailer ID from the USPS to be used with Connect+ Series/SendPro P-Series meters, SendPro C400, SendSuite Live, SendSuite Xpress, Ascent, PBFirst, PlanetPress, ConnectRight Mailer, and AddressRight Pro.
Printing
Learn how to print an exported mailing list in Envelope Designer Plus with ConnectRight Mailer.
Learn how to print or save a USPS electronic confirmation page for ConnectRight Mailer.
Errors & Troubleshooting
Learn how to resolve the message "Enter Product Key" in ConnectRight Mailer.
Learn how to resolve the message "Login Failed. TrustFailure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." when opening ConnectRight Mailer.
Learn how to resolve the error "Login Failed. Activation or Authorization Error." in ConnectRight Mailer.
Learn how to resolve the error "Product key is not a valid format" when installing ConnectRight Mailer.
Learn how to resolve "Your file submission to the PostalOne is UnSuccessful" when submitting to Mail.dat in PBFirst.
Learn how to resolve the error "No payment method was found" when trying to verify or presort in ConnectRight Mailer. In PBFirst, the error "The process cannot access the file" may also appear.
"DataTables warning: JSON data from server could not be parsed" when launching PlanetPress dashboard
Learn how to resolve the error "DataTables warning (table id = 'statusLog'): DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error." when launching the PlanetPress dashboard.
Learn how to resolve the "Job failed to complete" error for ConnectRight Mailer
Learn how to resolve mail.dat not connecting to ConnectRight Mailer.
Reporting, History & Accounting
Learn how to view Move Update reports in ConnectRight Mailer.
Documents and Software
How to download and install ConnectRight Mailer
Updating the USPS PostalOne client
ConnectRight Mailer Presort Report Update Release Notes
ConnectRight Mailer Address Presorting Job Aid
ConnectRight Mailer Address Verification Job Aid
ConnectRight Mailer Create a New Process Acknowledgement Form Job Aid
ConnectRight Mailer Duplicate Address Removal Job Aid
ConnectRight Mailer Exporting a Mailing List Job Aid
ConnectRight Mailer FAQs
ConnectRight Mailer Importing a Mailing List Job Aid
ConnectRight Mailer Printing with Envelope Designer Plus Job Aid
ConnectRight Mailer Processing Move Updates Job Aid
ConnectRight Mailer Register/Renew an Existing Process Acknowledgement Form Job Aid
ConnectRight Mailer Setting Up Mail.dat Formatted Files Job Aid
ConnectRight Mailer Specifications and Security Document
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview