PitneyLockers Support

If you are going to use Single Sign-On (SSO) for PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyLockers or Smart Access Management, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can customize four timers on the kiosk. This prevents the kiosk from being stuck on a page after an incomplete session, such as leaving a door open or not logging out.

You can configure your locker bank to allow carriers to drop off packages.

If you do not know your password, you can reset it.

You can export your divisions and locations in CSV format.

You can import locations into using a CSV template that you can download.

If you use the employee ID field, you can choose to make it required when adding users to the system.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

As a mailroom administrator or locker operator, you can reserve a locker to exchange assets.

If you want to exchange an asset you can create a exchange request and reserve a locker to store it then collect it from.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code or an asset ID which you use to access the locker.

You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code which you use to access the locker.

As a mailroom administrator or locker operator, you can reserve a locker to deliver single or multiple assets to a recipient.

If you want to return an asset you can create a return request and reserve a locker to store it in.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a designated "Key Contact". When using PitneyTrack and the Locker Management Module, the Key Contact receives or picks up the department's packages.

You can add, edit, delete, import, and export users of the system as needed.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it. Learn how to add and manage them.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can send customized notifications to inform users when certain events occur.

If you no longer need a division, you can delete it.

If you no longer need a location, you can delete it.

You can change the name of a division if needed.

You can change the name of a location if needed.

You can add up to 10 custom fields to several different screens in the system.

You need to sign in in order to use the system.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

You can add new contacts to the address book as needed.

If you no longer need a contact in the address book, you can delete it.

You can edit contact information as needed.

Administrators of enterprises can export a ZIP file of contacts from the system automatically on a fixed schedule to an SFTP server.

You can import contacts into the system automatically on a fixed schedule from an SFTP server.

You can import contacts into the address book by uploading a CSV file.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can export contacts from the address book in CSV format.

To enable users to use PitneyLockers Mobile, share your Authorization Code, support contact information, and a download link with your organization's members.

You can add accessibility requirements to contacts in your address book. The system will automatically select an accessible locker when you reserve a locker for that client in PitneyLockers.

If a customer provides you with a QR code or carrier access code, you can deliver packages directly to a locker bank.

If the recipient already has lockers with packages in them, you can add more packages to those lockers.

You can receive a package in PitneyTrack without reserving a locker, then choose an available locker and add a recipient's package to that locker directly at the kiosk.

You can choose an available locker and add a recipient's package to that locker directly at the kiosk.

PitneyLockers are equipped with an audio assistive interface for visually impaired clients and Braille labeling on key components.

To perform mailroom administrator functions at the system kiosk, log in as an administrator or locker operator.

You can free up lockers for additional reservations and drop-offs by ending existing reservations and emptying occupied lockers.

As a mailroom administrator or locker operator, you can reserve a locker for a package exchange.

You can make lockers available for reservation and drop-off by placing the lockers in service if they are currently set to out of service.

You can configure how clients interact with the lockers when they pick up packages.

You can view the lockers according to their status by selecting the appropriate color-coded option at the top of the manage locker screen.

You can view a summary of locker contents by hovering your mouse over the locker's icon in the Locker Management Module.

As a mailroom operator, you can reopen a locker when dropping off a package. The system allows you to reopen the locker as long as you do it within a certain time period after closing the locker.

You can use the Locker Management Module to see which lockers are available, reserved, occupied, expired, and out of service.

You can set up lockers to allow clients to store personal belongings for either a fixed duration that you set, a flexible duration that clients can set within the maximum limit you define, or no end time. Additionally, you can reserve certain lockers of each size exclusively for delivery, ensuring that all available lockers are not occupied for personal storage.

Instead of a typing in a user name and password, users can scan a barcode to log into a locker bank. You must enable Contactless Lockers in the settings for each locker bank you want to be contactless.

You can free up lockers for additional reservations and drop-offs by removing expired packages.

You can disable the ability to add packages to an existing reservation if you have security requirements that a locker not be opened by anyone but the recipient.

To enable recipients to log into a locker kiosk by tapping a badge or smart card, ensure that the correct value is entered in the Personnel ID field of the Address Book.

You can view the package and locker activity for all of the locker banks available to you. These include the recipient name, locker bank location, tracking ID, and status.

If a recipient is unable to open a locker door, you can open it remotely.

You can pick up a package using the audio assistive interface once you receive an email that it is ready for pickup.

If a locker is currently out of service, you can place it back in service to make it available for reservation and drop-off.

You can remove a locker from service so that it is no longer available for reservation.

You can pick up a package once you receive an email that it is ready for pickup.

As mailroom administrator or locker operator, you can reserve a locker for a package return.

You can reserve a locker ahead of time so that a locker is available for a specific package when it is dropped off.

You can reserve a locker ahead of time so that an assigned locker is available for storing belongings.

Reserve a locker for a group of people to share by making a Storage reservation for a department.

You can dedicate and reserve a locker to a department or an individual recipient. This ensures packages are always available in a defined locker.

The mailroom administrator can configure the locker so that when you pick up multiple packages, all of the lockers assigned to you open at either the same time or one at a time.

The mailroom administrator can allow a recipient to pickup departmental packages at the kiosk.

You can choose an available locker and store your belongings for a fixed amount of time, or for a duration you set.

You can reserve a locker ahead of time using the web application so that an assigned locker is available for you to store your belongings. You can reserve a locker for a fixed amount of time, or for a duration you set if that option is allowed at your kiosk.

Retrieve your belongings to end your locker storage reservation.

You can open the locker door while your storage reservation is active to retrieve belongings or add more to the locker.

If the administrator lets you set the duration of your reservation, you can log in to the kiosk to extend your reservation.

As the mailroom administrator, you can reserve a locker ahead of time so that an assigned locker is available for a specific package as soon as you sign in at the kiosk.

Customize the look and feel of your locker bank screen and mobile app with Branding.

You can configure how clients interact with the lockers.

You can set up how clients interact with the lockers when dropping off packages.

You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a front loading locker bank.

If you are going to use Single Sign-On (SSO) for PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyLockers or Smart Access Management, you need to configure your Identity Provider (IdP) according to our guidelines.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

If the message "No lockers are currently available in selected locker bank" appears and you cannot assign a package to a locker, disable the Needs Accessibility Accommodations for Locker Use checkbox enabled in their contact details within the Address Book.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.

If you are not receiving email notifications from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise or PitneyLockers, the feature may not be set up, or the emails may be being blocked.

There are several things that may cause issues when signing in.

If you received an email from Pitney Bowes with the subject "Action Needed: Your SSO Connection Will Expire Soon", the security certificate used for your Single Sign-On (SSO) connection is set to expire. Action is needed to update it.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If the message "Duplicate Personnel ID" occurs when importing contacts, the Personnel ID values the CSV import file are not unique.