Business Manager Support
Learn how to download the latest Business Manager user guide and save it to the Business Manager Help menu.
Learn how to resolve problems signing in to a Pitney Bowes-provided computer.
Learn how to find the version of your Carrier Classes and Fee (CCF) file for Business Manager.
Learn how to generate a report from Business Manager.
Learn how to back up and restore Business Manager databases.
Learn how to create a search parameters template for transactions in Business Manager.
Learn how to add or remove a scheduled task in Business Manager.
Learn how to add, edit or remove a scheduled report in Business Manager.
Learn how to add or edit Global surcharges in Business Manager Manager.
Learn how to add a new user to Business Manager.
Learn how to edit, split and void transactions in Business Manager.
Learn how to upload accounting data on the Connect+ Series and SendPro P Series.
Learn how to resolve Connect+ meter transactions that are not showing in Business Manager.
Learn how to resolve the Sync Accounts button not being available in Business Manager.
Learn how to resolve an issue where Business Manager opens a "Dummy" window.
Learn how to resolve problems signing in to a Pitney Bowes-provided computer.
Learn how to resolve Business Manager accounts not appearing on the DM500, DM525, DM550, DM575, DM800, DM800i, DM825, DM875, DM900, DM925, DM1000, DM1100, and DM Infinity.
Learn how to resolve the Business Manager task scheduler not working or not running.
Learn how to resolve when the report size in Business Manager is too small.
Learn how to resolve when Business Manager cannot download Connect+ transactions.
Learn how to resolve when the Business Manager Connect+ utility not downloading available transactions from the meter. Selecting View log displays "ProcessTXs failed" in the event list.
Learn how to resolve a transaction that will not sync to Business Manager when using a specific user account on a DM series meter.
Learn how to resolve a Business Manager account that is missing on a Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, or SendPro P3000, even after syncing accounts and reloading the account list.
Learn how to resolve the message "Some of your licenses will expire during this month" and the report option being disabled in Business Manager.
Learn how to resolve the error ".Net Framework Error "Could not load file or assembly 'ADODB"" when signing in to Business Manager.
Learn how to resolve the error "The date format set by Windows (M/d/yy) is not accepted by Business Manager. See the LOG file for more information." when trying to open Business Manager.
Learn how to resolve an "Unverified Transaction" error icon in Business Manager.
Learn how to resolve the error "Module MNTools - Class bas_DatabasesJET - Function Generation_Structure_Base_JET" when opening Business Manager.
Learn how to resolve the error "Error number 3146. Database error. ODBC call failed." when closing Business Manager.
Learn how to resolve the error "Exception from HRESULT: 0x800A017D (CTL_E_INVALIDPROPERTYARRAYINDEX)" when viewing transactions in Business Manager.
Learn how to resolve the error "An error has occurred while launching report settings" when trying to display a custom Business Manager report. The report does not display and Business Manager freezes.
Learn how to resolve the error "Each client/account/s-account/ss-account must have a unique code" when adding a new account in Business Manager.
Learn how to resolve the error "ValidateFileSet failed -> FullyQualifiedAccountName FullyQualifiedAccountCode not match in files" when selecting Download Transaction in Business Manager.
Learn how to resolve the error "Error attempted to read write protected memory" when editing another user's account in Business Manager.
Learn how to resolve the error "Record cannot be saved: the field is invalid" when locking or editing an account in Business Manager.
Learn how to determine what changes are included in a particular Pitney Bowes software update for Business Manager, ConnectRight Mailer, SendSuite Live, SendSuite Xpress, or Ascent.
Learn how to install the Business Manager Carrier Class and Fees (CCF) Rate Update.