PitneyTrack® Asset Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Reporting, History & Accounting
Network & Connectivity
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
Features & Settings
You can import a list of assets or asset activity in CSV or PDF format.
You can provide remote access to Pitney Bowes remote support via the Microsoft Teams Mobile App on your mobile device for troubleshooting issues.
You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.
You can add users to the system as needed.
As a mailroom administrator or locker operator, you can reserve a locker to exchange assets.
If you want to return an asset you can create a return request and reserve a locker to store it in.
If you want to exchange an asset you can create a exchange request and reserve a locker to store it then collect it from.
You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code which you use to access the locker.
You can view all of the users in the system or search for individual users or groups of users.
You will receive an email advising you there is a locker available to pickup or return an asset. The email contains a QR code or an asset ID which you use to access the locker.
As a mailroom administrator or locker operator, you can reserve a locker to deliver single or multiple assets to a recipient.
Use the delivery settings to choose how to handle packages during delivery, like needing signatures or ID scans.
If needed, you can download your data from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, PitneyTrack Enterprise and the Locker Management Module in CSV format.
Specifications for importing Single Sign-On (SSO) User Mapping files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyAnalytics, Locker Management Module.
If you do not know your password, you can reset it.
You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.
You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.
You can export your divisions and locations in CSV format.
You can import locations using a CSV template that you can download.
You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.
You can print labels for assets. You can choose the label size and customize the information that is printed on the label, including barcodes.
You can import a CSV file of your users.
If you use the employee ID field, you can choose to make it required when adding users to the system.
Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.
An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch. You can also decide which fields appear, are hidden or are required in the add asset and manage asset screen.
You can add up to 10 custom fields to several different screens in the system.
If you no longer need a location, you can delete it.
Learn how to link your Office 365 address book to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, or the Locker Management Module.
If needed, administrators can restrict the visibility of contacts to only certain user roles. This allows you to have different sets of contacts for different groups of users.
Administrators can create banner notifications that appear across the top of the screen to inform users of important information.
You can send customized notifications to inform users when certain events occur.
Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.
You can import locations into the system automatically on a fixed schedule from an SFTP server.
You can change the name of a location if needed.
You can change the name of a division if needed.
If you no longer need a division, you can delete it.
Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations. At least one division must already exist in order to create a location.
Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.
Specifications for importing Location files into in PitneyShip Enterprise, PitneyTrack Asset, PitneyTrack Inbound, PitneyTrack Enterprise, PitneyAnalytics, and the Locker Management Module
You need to sign in in order to use the system.
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
If you no longer need a contact in the address book, you can delete it.
You can edit contact information as needed.
You can export contacts from the address book in CSV format.
You can add, edit, and delete contacts in your address book as needed.
Receiving
You can edit assets to update their assignment or location.
You can add assets to track their assignment, location, and movement.
You can add assets using the PitneyTrack mobile app to track their assignment, location, and movement.
You can edit assets using the PitneyTrack mobile app to update their assignment or location.
You can delete an asset from the system if it is no longer needed.
You can export a list of assets or asset activity in CSV or PDF format.
You can view the history of all of the assets in the system.
Network & Connectivity
The following URLs and IP addresses must be accessible in order for the system to connect to the internet.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
Errors & Troubleshooting
The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.
If the "Do not challenge me on this device again" option is not working or you get MFA prompts too frequently, you may need to adjust your browser settings.
The message "That address doesn't exist. Error 404" when accessing the Address Book means that you do not have permission to access the Address Book.
The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.
If the message Permissions Required appears, allow the permissions for PitneyTrack to use the Camera, Location and Storage.
If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.
The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.
There are several things that may cause issues when signing in.
Reporting, History & Accounting
You can view the history of all of the assets in the system.
Administrators can see users' signins to the system and activity such as creating and editing items in the system. The logs are updated hourly. The activity logs can be exported if needed.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview