PitneyTrack™ Inbound Support

The signature pad app is needed in order to use the pad with PitneyTrack Inbound.

The driver for the Zebra GK420d printer is located on a disc that came with the printer in its original packaging. If the disc is no longer available, you can download it from the Zebra GK420d Printer Support page.

If you are installing the Zebra ZD621 printer use the following instructions to download the printer driver.

Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices.

If you are prompted to update the SigWeb certificate for the signature pad, select Yes.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

You can change your site if needed.

The PitneyTrack mobile app provides support for offline receiving and delivery.

You can add up to 10 custom fields to several different screens in the system.

You can select which fields can be used to search for packages in the delivery screen.

You can control the order and appearance of the Save and Save & Print buttons, as well as what happens when you press the Enter key.

You can display custom fields other than a location when delivering packages.

If you no longer need a custom field, an administrator can delete it.

You can export your divisions and locations from PitneyShip Pro in CSV format.

Administrators can create custom alerts for expected packages to notify mailcenter staff of any special handling instructions or delivery conditions.

You can export a .csv file of your users.

You can view all of the users in the system or search for individual users or groups of users.

You can export your delivery locations (sites, buildings, floors, and mail stops) to a CSV file.

Administrators can edit custom fields as needed.

You can edit users if you need to change their name, role, or permissions.

An admin can decide which fields appear, are hidden or are required to be completed when you receive, deliver or edit a package or pouch.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You can import a CSV file of your users.

If you use the employee ID field, you can choose to make it required when adding users to the system.

You can change the package data displayed in the Undelivered, Received, Checkpointed, Delivered, Attempted, and Refused boxes on the home screen. These boxes can show either the current count (the default) or the daily totals.

You can set the number of days to store and sync data between PitneyTrack Inbound and the PitneyTrack mobile app from 7 to 40 days. The default is 15 days.

You can create package statuses as needed to support your workflows. Up to 20 package statuses may be created per inbound site, as well as 20 at the enterprise level. You can choose whether to show each status on the Receive, Deliver, Pouch, and Edit screens.

You can delete a package status if you no longer need it, as long as there are no packages in the system that have that status.

You can edit a package status if you need to change its settings.

These settings define how you want to set the pouch delivery status and if you want to generate multiple tracking numbers for pouches.

For faster delivery, the recipient's name can be automatically entered in the Given to field. For a more robust chain of custody, you can require the person performing the delivery to select the recipient.

You can collect signatures or pictures as proof that packages have been delivered.

If the text on the signature pad is too light or too dark, you can adjust the contrast.

You can choose how to handle packages that are scanned during delivery that have not yet been received.

If you no longer need a division, you can delete it.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can change the system language between English and French.

If you no longer need a location, you can delete it.

You can pair the wireless printer with a Tracking Assistant so that you can print to it from the Tracking Assistant.

You can add users to the system as needed.

You can send customized notifications to inform users when certain events occur.

Delivery locations help you track where a package is or is headed, such as a building, floor, or mail stop, and record package-related events tied to that location. You can also filter and view package data by location.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

These settings define the appearance of printed labels. You can choose the label size and select what information is printed on the label.

If you need to change a role, you can edit it.

Devices that have been added to PitneyTrack Inbound can be removed if they are no longer in use.

Enterprise administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

You can import locations into using a CSV template that you can download.

You can change the name of a location if needed.

You can change the name of a division if needed.

If you are going to use Single Sign-On (SSO) for the Pitney Bowes PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, you need to configure your Identity Provider (IdP) according to our guidelines.

Admins can choose to allow the package list to be filtered by building.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

You can delete a custom inbound carrier that you no longer need.

If the signature pad is not responding appropriately to the pen, it may need to be calibrated.

If you no longer need a department in the system, you can delete it.

If you use inbound carriers that are not on the included list, you can add custom inbound carriers to PitneyTrack Inbound.

You can edit the name of a custom inbound carrier if needed.

You can use the Quick Receive feature in the mobile app to rapidly receive while collecting minimal package information.

You can import your delivery locations (sites, buildings, floors, and mail stops) from a CSV file.

If you no longer need a role, you can delete it.

Multi-Factor Authentication (MFA) requires users to enter a code sent via SMS text message or email when signing in to PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.

If a user account is no longer needed, you can delete it.

You can update the recipients in a department or change the key contact.

If you do not know your password, you can reset it.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

You need to sign in in order to use the system.

This article explains the user password requirements for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

You can import contacts into the system automatically on a fixed schedule from an SFTP server.

You can add new contacts to the address book.

You can edit contact information as needed.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

You can add a contact when receiving or delivering a package.

If you no longer need a contact in the system, you can delete it.

You can import contacts into the system by uploading a CSV file.

You can export contacts from the address book in CSV format.

Administrators of enterprises can export a ZIP file of contacts from the system automatically on a fixed schedule to an SFTP server.

Accessibility is configured at the recipient level. Enabling accessibility for a recipient ensures that locker assignments will meet ADA height compliance standards (no doors higher than 48 inches or lower than 15 inches from the ground), as well as no interactive touchpoints.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack Inbound and the Locker Management Module.

You can reprint the label for a package if needed.

You can print a manifest for a pouch if needed.

You can scan 2D barcodes to capture the recipient's name when available.

The PitneyTrack mobile app provides support for offline receiving and delivery.

You can have the system generate tracking numbers for multiple packages in a pouch at the same time.

If a recipient has not yet picked up a package, you can manually send an email to remind them.

You can use a PitneyTrack mobile app Tracking Assistant to deliver packages from the manifest.

You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack mobile app using the Quick Receive feature to save time.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

After signing out of the PitneyTrack mobile app, you can use the Recent Users menu to change to one of the last 3 users.

You can configure the PitneyTrack mobile app settings for when delivering from the manifest.

If you accidentally delete a package record, you can restore it.

The Edit screen allows you to add or correct missing information in a package record.

When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into the system and reserve a locker for it.

Checkpoints allow you to record an interim package location to keep track of your packages along the way.

You can update the status of any packages in the system that have not yet been marked as delivered to "Bulk Delivered".

There are 3 ways to edit a package in the PitneyTrack mobile app.

You can add a contact when receiving or delivering a package.

You can delete a package record from the system if it is no longer needed.

Delivering packages that are in a pouch is slightly different from delivering individual packages.

If you use employee or student ID cards and have the personnel ID completed in the Address Book you can deliver packages by scanning ID cards.

When you receive packages, you can put them into a pouch so that you can deliver them all at the same time to the same location or recipient.

The PitneyTrack mobile app automatically syncs with PitneyTrack Inbound every 6 minutes but you can sync manually at any time.

If you use employee or student ID cards and have the personnel ID completed in the Address Book you can deliver packages by scanning ID cards.

When you receive a package, you can use the Receive feature to "Receive", or log, the package into the system.

You can deliver a package to the recipient using the desktop software (rather than a Tracking Assistant).

You can use a PitneyTrack mobile app Tracking Assistant to deliver packages.

You can edit multiple packages at the same time for different recipients.

You can use the PitneyTrack mobile app on a Tracking Assistant to receive packages into PitneyTrack Inbound.

If your web browser is set up to use a proxy server, you will need to add exceptions to allow PitneyTrack Inbound to communicate with the Pitney Bowes servers.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module to connect to the internet.

You can reprint the label for a package if needed.

You can print a manifest for a pouch if needed.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

The message "User not recognized" when signing in to the PitneyTrack mobile app means that the wrong region is selected.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

If you get a white screen when trying to take a picture in the PitneyTrack mobile app, the camera permission needs to be enabled.

If you are not receiving email notifications from PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, the feature may not be set up, or the emails may be being blocked.

The SendSuite Tracking Online website has been shutdown as of 31/12/2024. You should use the PitneyTrack Inbound website below going forwards.

Learn how to resolve AirWatch remote management or software update issues with PitneyTrack Inbound Tracking Assistant running Android version 7.x (Nougat).

Learn how to resolve being unable to print when using PitneyTrack Inbound with Google Chrome.

Learn how to resolve AirWatch remote management or software update issues with PitneyTrack Inbound Tracking Assistant running Android version Jelly Bean (4.1), KitKat (4.4), or Marshmallow (6.0).

If PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.

While Pitney Bowes-provided mobile devices are centrally managed and configured to automatically update apps as they are deployed, occasionally it may be necessary to start the update process manually.

Follow these instructions to properly and safely clean printers and tracking assistants used with PitneyTrack Inbound and SendSuite Live.

It may become necessary to reset a T6WE to its initial state.

You can reset a J794 scanner by disconnecting and reconnecting it.