SendPro Mailstation
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
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Follow these instructions if you are installing a SendPro Mailstation for the first time.
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
Set up a wireless connection when your device is connected to your network using WiFi.
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Installation, Setting Up & Drivers
Learn about connections on the back of the SendPro Mailstation.
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet).
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Learn how to connect the scale on the SendPro Mailstation.
Follow these instructions if you are installing a SendPro Mailstation for the first time.
Network & Connectivity
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet).
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
Follow these steps to resolve a no internet connection error message on your SendPro Mailstation.
Features & Settings
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailings and shipping labels.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date.
A security PIN lets you restrict access to this device.
A security PIN lets you restrict access to this device.
A security PIN lets you restrict access to this device.
Use the Print Date & Time feature to timestamp incoming mail on the SendPro® Mailstation.
Use the Refill Receipt Preferences to enable receiving receipts by email on the SendPro Mailstation.
Learn how to upload a new graphic to the Connect+ series and SendPro P
The material specifications show the minimum (where appropriate) and maximum measurements and weight for mail on the SendPro Mailstation.
A MAC address is a hardware identification number that uniquely identifies each device on a network.
Learn how to identify parts of the SendPro Mailstation.
Learn about connections on the back of the SendPro Mailstation.
The SendPro Mailstation stamp contains elements that identify the meter and the type of mail.
Learn how to move your SendPro Mailstation.
Printing
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
Mailing & Shipping
The material specifications show the minimum (where appropriate) and maximum measurements and weight for mail on the SendPro Mailstation.
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailings and shipping labels.
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailing and shipping labels.
If you miss today’s mail pickup, you can print your postage on the SendPro Mailstation with a future date.
Learn how to delete a preset on the SendPro Mailstation.
Learn how to zero the scale on the SendPro Mailstation.
Learn how to enter weight manually on the SendPro Mailstation.
Learn how to use the scale on the SendPro Mailstation.
A MAC address is a hardware identification number that uniquely identifies each device on a network.
Follow these steps to print a date correction on your SendPro Mailstation.
Learn how to identify parts of the SendPro Mailstation.
Learn about connections on the back of the SendPro Mailstation.
Learn about the home screen on the SendPro Mailstation.
If you do not have enough postage on an envelope or want to print a custom amount, follow these steps to print a postage surcharge on your SendPro Mailstation.
If you wish to create a prepaid return envelope, follow these steps to print the postage without a date.
Learn how to switch between classes on the SendPro Mailstation.
Learn how to create a preset on the SendPro Mailstation.
Enable cost accounts on the SendPro Mailstation to keep track of mailing and shipping costs from your device.
A security PIN lets you restrict access to this device.
A security PIN lets you restrict access to this device.
A security PIN lets you restrict access to this device.
Follow these steps to clear or reset the number of mailpieces sent on the SendPro Mailstation.
Learn how to print postage on a letter on the SendPro Mailstation.
You can print a shipping label in SendPro Online for parcel or extra services.
Learn how to send a mailpiece using Signed for rates from Sendpro Mailstation using the Sendpro Online companion app.
Learn how to send a mailpiece using Special Delivery rates from Sendpro Mailstation using the Sendpro Online companion app.
The SendPro Mailstation stamp contains elements that identify the meter and the type of mail.
In order to send international mail, you must set the destination country.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet).
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Learn how to connect the scale on the SendPro Mailstation.
Learn how to move your SendPro Mailstation.
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
Network & Connectivity
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
A proxy server is a computer that acts as a gateway between your local network (and your device) and a larger-scale network (such as the internet).
Set up a wired connection when your device is connected to your network with an Ethernet cable.
Set up a wireless connection when your device is connected to your network using WiFi.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
Follow these steps to resolve a no internet connection error message on your SendPro Mailstation.
Printing
Learn how to delete a preset on the SendPro Mailstation.
Follow these steps to print a date correction on your SendPro Mailstation.
If you do not have enough postage on an envelope or want to print a custom amount, follow these steps to print a postage surcharge on your SendPro Mailstation.
If you wish to create a prepaid return envelope, follow these steps to print the postage without a date.
Learn how to print reports on the SendPro Mailstation.
Use the Print Date & Time feature to timestamp incoming mail on the SendPro® Mailstation.
The SendPro Mailstation stamp contains elements that identify the meter and the type of mail.
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
Errors & Troubleshooting
Follow these steps to resolve wireless network connection issues on your SendPro Mailstation.
Follow these steps to resolve wired network connection issues on your SendPro Mailstation.
If you see error code 4101, 4102, 4103, 4104, 4105, or 4106 on your SendPro Mailstation, follow these steps to check the ink cartridge.
If you see the message "Your rates are out of date" while installing the SendPro Mailstation, follow these steps.
If your device has poor print quality, check your ink cartridge, run a test pattern, and clean the print nozzles to improve print quality.
If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
If the screen freezes while you are using the device, follow these steps to restart your device.
If the power light on your SendPro Mailstation is flashing red, follow these steps to restart the device.
If your SendPro Mailstation's power light is flashing blue while the Home screen is displayed, you may be able to resolve the issue by restarting your device.
If your SendPro Mailstation displays the wrong weight when you place a letter, follow these steps to resolve the issue.
Follow these steps to resolve a no internet connection error message on your SendPro Mailstation.
If your SendPro Mailstation freezes at "Please wait while we prepare your device," follow these steps to resolve the issue.
If the screen is blank or black on the SendPro Mailstation, follow these steps to restore the screen.
If your SendPro Mailstation screen is blurry, faded or has a halo, follow these steps.
Firmware updates can take up to 10 minutes to complete. If this time has elapsed and the update has not completed, restart your SendPro Mailstation.
If the screen is flickering on the SendPro Mailstation, you may be able to resolve the issue by restarting your device.
If your SendPro Mailstation displays "Scale not detected" when you place a letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays the message "Restart Device. We're having an issue with your printer. Unplug your device. (null : 0x0)," you may be able to resolve the issue by restarting your device.
If you see the "Printer temperature high" message on your SendPro® Mailstation, allow it to cool down for two hours.
If your SendPro Mailstation displays "No scale connected" when you place a letter on the scale, follow these steps to resolve the issue.
If your SendPro Mailstation displays "Reading" when you place a letter on the scale but does not display the weight, follow these steps to resolve the issue.
If you see the "Error getting stamp" message on the SendPro Mailstation, contact Pitney Bowes support.
If you see the message "Something went wrong" while installing the SendPro Mailstation, follow these steps.
If you see an "Unable to print stamp" message on the SendPro Mailstation, you may be able to resolve it by restarting your device.
If you see the message "This device has been disabled" while installing the SendPro Mailstation, follow these steps.
Maintenance
Your SendPro Mailstation will display a message when you're out of ink, and you will not be able to print postage until you replace the ink cartridge.
Refilling Postage
The current Royal Mail rates are always loaded on your SendPro Mailstation.
Follow these steps to add postage to your SendPro Mailstation.
Use the Postage Refills settings to select what your SendPro® Mailstation does when your postage balance is low.
Use the Refill Receipt Preferences to enable receiving receipts by email on the SendPro Mailstation.
Rate Change
The current Royal Mail rates are always loaded on your SendPro Mailstation.
If you see the message "Your rates are out of date" while installing the SendPro Mailstation, follow these steps.
Reporting, History & Accounting
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailings and shipping labels.
Cost Accounts help you keep track of your postage spend. You can create and assign Cost Accounts to all your mailing and shipping labels.
Enable cost accounts on the SendPro Mailstation to keep track of mailing and shipping costs from your device.
Learn how to print reports on the SendPro Mailstation.