Guides
2 items
Use Your Product
Use Your Product
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Editing saved address book entries
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Adding Addresses with the MailCenter App
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Shipping with USPS PB Shipping API International
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Accessing Internet Information Services (IIS)
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Voiding a shipment with the MailCenter App
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Reprinting a label with the MailCenter App
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Deleting addresses with the MailCenter App
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Printing the UPS API High Value report
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Viewing the PB Shipping API USPS Automated Package Verification (APV) adjustment charge report
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Reactivating your USPS PDX account
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End of Day for previous days' shipments
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Viewing and Tracking Shipments in the Desktop App
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Voiding Shipments in the Desktop App
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Approved Peripherals
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Requesting a Refund for Stamps
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Printing and Reprinting Stamps
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Viewing and Printing Reports
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Creating a Label and Choosing a Rate in the Desktop App
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Creating a Requisition in the Desktop App
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Creating a Requisition and Choosing a Rate in the Desktop App
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Processing Certified eRR Shipments using the Certified Mail App
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Processing E-Certified Shipments using the Certified Mail App
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Processing Registered Mail Shipments using the One Stop eRR App or the Certified Mail App
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Importing addresses with the MailCenter App
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Searching the address book
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Performing Manual End-of-Day
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Fulfilling a Ship Request with the MailCenter App
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Shipping a manual package with the MailCenter App
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Saving favorites/bookmarks for apps
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Reprinting Labels and Documents in the Desktop App
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Username and password requirements
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Shipping to military APO/DPO/FPO addresses using the PB Shipping API - USPS carrier
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Selecting FedEx Ground International
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Shipping a domestic or international package with the Personal Shipping App
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Personal Shipping FAQs
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Finding the PB Shipping API USPS Revenue Assurance ID for Postage Adjustments
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Changing the default local port for the HubCapp Peripheral Agent
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Address book and list management file import specifications
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Migrating the PB Shipping API for SendSuite Live or SendPro Enterprise to a new Reserve Account or Purchase Power Account
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Cost Center file import specifications
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Installing and configuring a Brother QL-800 printer for stamp roll printing
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System Requirements
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Changing the application timeout setting
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Providing SMTP information to Pitney Bowes
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Installing HubCapp Peripheral Agent
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Setting up the OCR Address Scanner
46 items
Videos
Videos
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Viewing and Tracking Shipments in the Desktop App
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Printing and Reprinting Stamps
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Viewing and Printing Reports
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Creating a Label and Choosing a Rate in the Desktop App
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Processing Certified eRR Shipments using the Certified Mail App
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Importing addresses with the MailCenter App
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Shipping a manual package with the MailCenter App
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Shipping a domestic or international package with the Personal Shipping App
8 items
Error Codes
Error Codes
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Peripheral Agent Failed to Respond
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"Black/Red on White paper installed now. Change it to Monochrome media and click "Resume" button."
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Sign in failed. The login credentials are not valid
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Login Failure / AssertionConsumerService error
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XML Shipping System is unavailable, please try again later.
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Error: Invalid Package Reference Value
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"Error in Import File Row 1: Failed to update User with username..." message in SendPro Enterprise
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USPS Failed to Rate
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Consignee Address is invalid - Postal Code is missing or invalid
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"The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." message in SendPro Enterprise, SendSuite Live, or SendSuite Xpress
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Error: No data is available for the provided parameters
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PB Shipping API 1000033 Unauthorized API Access for Given Credentials
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incomplete commodity description
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The shippers shipper number cannot be used for the shipment
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Requests to the server have been blocked by an extension.
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No response was received from the request you last made. It is not possible to tell if your request was successful...
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You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults.
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Invalid URI: The hostname could not be parsed.
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Number of Commodities exceeds min or max limit
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Account does not have sufficient balance; a refill is in progress, please try again
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"Something went wrong" when using Forgot Password option
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Data Agent component not licensed
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Root element is missing / The underlying connection was closed
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Account is locked due to inactivity. Contact an Administrator.
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"Bad Request" when performing End of Day for PB Shipping API USPS carrier
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Invalid special service DelCon selected for selected Mail Service
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Supplied License Key is invalid / License Key is invalid
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"PDF Image Request Open" and "Error: Could not find image in database." when printing stamps from SendPro Enterprise in Google Chrome
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Invalid DGSignatory Title
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Failed when viewing ERR signatures
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Peripheral Agent is not connected
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Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator
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"BadRequest" message when completing end of day for PB Shipping API USPS
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The user password is not set. Please contact an administrator
34 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
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Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel
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PB Shipping API - USPS Detailed Shipping Report shipment values do not match software
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Duplicate labels printing
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All Reference Fields not added to UPS Label
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UPS API return label missing address lines 2 and 3
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PB Shipping API USPS label prints 2 day instead of 1 day
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Description and comment section missing from UPS API label
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User is kicked out of SendPro Enterprise
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Stamp sheet printing alignment issues in SendPro Enterprise
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Arizona Time Zone missing
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UPS API International total cost different between rating and shipping
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Global Address Book visible after permission removed
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No label or coversheet generated or printed when processing ERR in Mailcenter App
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Transaction by Account Summary report missing some shipment details
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Peripherals information will not load in HubCapp
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USPS 3877 Customs form not generated
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Customs Form 2976 label not generated for international shipment
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All Reference Fields not added to FedEx Label
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Hubcapp Data Agent Monitor will not open
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Rate shop screen is displayed when creating a ship request
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Bulk List does not appear in address book
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Cannot void PB Shipping API USPS return shipment
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Shipments missing from View App
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Login page will not load
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Apps don't load in Google Chrome
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Top of label printing on bottom 2 inches of label stock and rest of label is blank
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Weight of package missing from label
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Print and Void buttons do not load on Mailcenter History tab
28 items
