Guides
2 items
Use Your Product
Use Your Product
-
Requesting a Refund for Stamps
-
Approved Peripherals
-
End of Day for previous days' shipments
-
Reactivating your USPS PDX account
-
Viewing the PB Shipping API USPS Automated Package Verification (APV) adjustment charge report
-
Printing the UPS API High Value report
-
Editing saved address book entries
-
Voiding a shipment with the MailCenter App
-
Deleting addresses with the MailCenter App
-
Reprinting a label with the MailCenter App
-
Voiding Shipments in the Desktop App
-
Viewing and Tracking Shipments in the Desktop App
-
Fulfilling a Ship Request with the MailCenter App
-
Performing Manual End-of-Day
-
Searching the address book
-
Importing addresses with the MailCenter App
-
Saving favorites/bookmarks for apps
-
Adding Addresses with the MailCenter App
-
Processing Registered Mail Shipments using the One Stop eRR App or the Certified Mail App
-
Processing Certified eRR Shipments using the Certified Mail App
-
Processing E-Certified Shipments using the Certified Mail App
-
Creating a Requisition in the Desktop App
-
Creating a Requisition and Choosing a Rate in the Desktop App
-
Creating a Label and Choosing a Rate in the Desktop App
-
Viewing and Printing Reports
-
Printing and Reprinting Stamps
-
Accessing Internet Information Services (IIS)
-
Shipping with USPS PB Shipping API International
-
Shipping a manual package with the MailCenter App
-
Username and password requirements
-
Personal Shipping FAQs
-
Shipping a domestic or international package with the Personal Shipping App
-
Finding the PB Shipping API USPS Revenue Assurance ID for Postage Adjustments
-
Shipping to military APO/DPO/FPO addresses using the PB Shipping API - USPS carrier
-
Reprinting Labels and Documents in the Desktop App
-
Selecting FedEx Ground International
-
Address book and list management file import specifications
-
System Requirements
-
Cost Center file import specifications
-
Migrating the PB Shipping API for SendSuite Live or SendPro Enterprise to a new Reserve Account or Purchase Power Account
-
Providing SMTP information to Pitney Bowes
-
Changing the application timeout setting
-
Changing the default local port for the HubCapp Peripheral Agent
-
Installing and configuring a Brother QL-800 printer for stamp roll printing
-
Setting up the OCR Address Scanner
-
Installing HubCapp Peripheral Agent
-
Changing the Media Type configuration for a 1E56 label printer in SendPro Enterprise
47 items
Videos
Videos
-
Viewing and Tracking Shipments in the Desktop App
-
Importing addresses with the MailCenter App
-
Processing Certified eRR Shipments using the Certified Mail App
-
Creating a Label and Choosing a Rate in the Desktop App
-
Viewing and Printing Reports
-
Printing and Reprinting Stamps
-
Shipping a manual package with the MailCenter App
-
Shipping a domestic or international package with the Personal Shipping App
8 items
Error Codes
Error Codes
-
Error: Invalid Package Reference Value
-
XML Shipping System is unavailable, please try again later.
-
"Black/Red on White paper installed now. Change it to Monochrome media and click "Resume" button."
-
"Error in Import File Row 1: Failed to update User with username..." message in SendPro Enterprise
-
USPS Failed to Rate
-
You must provide a valid duty payer type or configure a default duty payer type within user permissions and international defaults.
-
Requests to the server have been blocked by an extension.
-
The shippers shipper number cannot be used for the shipment
-
incomplete commodity description
-
PB Shipping API 1000033 Unauthorized API Access for Given Credentials
-
Error: No data is available for the provided parameters
-
Consignee Address is invalid - Postal Code is missing or invalid
-
"Something went wrong" when using Forgot Password option
-
"BadRequest" message when completing end of day for PB Shipping API USPS
-
Failed when viewing ERR signatures
-
Invalid special service DelCon selected for selected Mail Service
-
"Bad Request" when performing End of Day for PB Shipping API USPS carrier
-
Account does not have sufficient balance; a refill is in progress, please try again
-
Invalid DGSignatory Title
-
"PDF Image Request Open" and "Error: Could not find image in database." when printing stamps from SendPro Enterprise in Google Chrome
-
Supplied License Key is invalid / License Key is invalid
-
Number of Commodities exceeds min or max limit
-
Peripheral Agent Failed to Respond
-
Invalid URI: The hostname could not be parsed.
-
Account is locked due to inactivity. Contact an Administrator.
-
The user password is not set. Please contact an administrator
-
Sign in failed. The login credentials are not valid
-
Error message: Your label did not print. Please verify your printer configuration and if this persists, please consult with an Administrator
-
Peripheral Agent is not connected
-
Root element is missing / The underlying connection was closed
-
Data Agent component not licensed
-
"The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." message in SendPro Enterprise, SendSuite Live, or SendSuite Xpress
-
No response was received from the request you last made. It is not possible to tell if your request was successful...
-
Login Failure / AssertionConsumerService error
34 items
System Messages
System Messages
0 items
Troubleshooting
Troubleshooting
-
All Reference Fields not added to UPS Label
-
PB Shipping API - USPS Detailed Shipping Report shipment values do not match software
-
Arizona Time Zone missing
-
User is kicked out of SendPro Enterprise
-
Description and comment section missing from UPS API label
-
PB Shipping API USPS label prints 2 day instead of 1 day
-
UPS API return label missing address lines 2 and 3
-
Customs Form 2976 label not generated for international shipment
-
USPS 3877 Customs form not generated
-
Transaction by Account Summary report missing some shipment details
-
No label or coversheet generated or printed when processing ERR in Mailcenter App
-
UPS API International total cost different between rating and shipping
-
Weight of package missing from label
-
Apps don't load in Google Chrome
-
Login page will not load
-
Cannot void PB Shipping API USPS return shipment
-
All Reference Fields not added to FedEx Label
-
Print and Void buttons do not load on Mailcenter History tab
-
Brother QL-800 printer appears under Other Devices instead of under Printers in Devices and Printers Control Panel
-
Peripherals information will not load in HubCapp
-
Shipments missing from View App
-
Bulk List does not appear in address book
-
Global Address Book visible after permission removed
-
Top of label printing on bottom 2 inches of label stock and rest of label is blank
-
Rate shop screen is displayed when creating a ship request
-
Hubcapp Data Agent Monitor will not open
-
Stamp sheet printing alignment issues in SendPro Enterprise
-
Duplicate labels printing
28 items
