ShipAccel Support

DeviceHub is a program that connects printers and scales to ShipAccel.

Learn how to install the Datamax Mark III printer in Windows.

A dimensioner is a device that allows you to get the dimensions of a package in a single click so that you don't have to manually enter them. The iDimension Plus dimensioner is a floor-standing model with an integrated scale.

A handheld dimensioner is a small device that allows you to quickly measure the dimensions of a package so that you don't have to manually measure the package and enter them.

Learn how to install the Brother QL-1100 printer in ShipAccel.

DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in ShipAccel.

You can install the Brother QL-1050 printer on either a Windows or a Mac computer for use with ShipAccel.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

DeviceHub is a program that connects your printers and scales to ShipAccel. The following are required in order for DeviceHub to work properly on your network.

You can customize the tracking emails that are sent to your customers.

You can create a consumer returns page so that your customers can easily initiate a return, as well as a tracking page so that your customers can easily track packages.

You can send customized notifications to inform users when certain events occur.

A Rate Group is a group of carrier services that are grouped together so that they can be used in automation rules.

You can select the default print size for shipping labels, international documents, ship requests, receipts, and packing slips.

If you cannot reconect your Shopify store to ShipAccel, the ShipAccel ecommerce app is still connected to Shopify.

Connecting your Magento store to ShipAccel allows you to manage data between both platforms.

You can add a BigCommerce store to sync your BigCommerce ecommerce orders with ShipAccel.

You can add your Microsoft Dynamics 365 CRM account to sync your Microsoft Dynamics 365 ecommerce orders with ShipAccel.

You can add a NetSuite store to sync your NetSuite ecommerce orders with ShipAccel.

You can add a Squarespace store to sync your Squarespace ecommerce orders with ShipAccel.

In order to ship with UPS, you first need to activate your UPS account in ShipAccel.

You can add a Walmart store to sync your Walmart ecommerce orders with ShipAccel.

In order to ship with FedEx, you first need to activate your FedEx account in ShipAccel.

You can add an eBay store to sync your eBay ecommerce orders with ShipAccel.

You can add an Amazon store to sync your Amazon e-commerce orders with ShipAccel

You can add a Tik Tok store to sync your Tik Tok ecommerce orders with ShipAccel.

You can add a RevolutionParts store to sync your RevolutionParts ecommerce orders with ShipAccel.

Automation Rules allow you to automatically change carrier service or package type for orders that are imported from your ecommerce stores.

You can add up to 10 custom fields to several different screens in the system.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

Administrators can choose to hide carrier account numbers on the History screen so that users cannot see them. When this setting is enabled, only the last 3 digits of the carrier account numbers will be displayed.

All of your UPS account numbers must be registered under a single UPS profile (username) before verifying your UPS account(s) in ShipAccel.

UPS has revised security standards for authorizing accounts. In order to ship with UPS in ShipAccel, you need to verify your UPS account.

In order to ship with DHL Express, you first need to set up your DHL Express account in ShipAccel.

You can rename your DeviceHub on the My Devices page.

If needed, you can delete a DeviceHub from the My Devices page.

There are several settings that allow system administrators to control how DeviceHub is installed and managed on the organization's computers.

You can add a Wix store to sync your Wix ecommerce orders with ShipAccel.

You can change the settings for your ecommerce stores if needed.

If you are an ecommerce user, you can print a packing slip for your orders.

You can disconnect an ecommerce store if you no longer need to sync it with ShipAccel.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it. Learn how to add and manage them.

System administrators can choose whether to allow users to purchase supplies from the Supplies menu.

If you are going to use Single Sign-On (SSO) for in ShipAccel, you need to configure your Identity Provider (IdP) according to our guidelines.

You can import the mapping for Single Sign-On (SSO) users into the system automatically on a fixed schedule from an SFTP server.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, shipping services, cost account, recipient address, or sender address.

You can choose to print a summary receipt after each label and customize the default options for them.

You can require the package weight to be entered for USPS Flat Rate packages so that the weight will appear in your history.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

Administrators can set the period of time after which users will be signed out of the system if they are not using it. This setting applies to all users.

You can have the system send emails with tracking numbers and delivery confirmations for shipping labels.

Administrators can remove the "Setup your PitneyShip Cube" option from users' home screens and My Devices pages.

If you use the employee ID field, you can choose to make it required when adding users to the system.

Connecting your WooCommerce store to ShipAccel allows you to manage data between both platforms.

You can add, update, and delete carrier accounts as needed.

You can set a default recipient address for USPS return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

You can connect QuickBooks so that you can sync your QuickBooks transactions with ShipAccel and print labels for them.

You can manage the payment methods used to pay for your USPS postage, FedEx and UPS labels, and your ShipAccel subscription.

You can customize the behavior of the orders screen in several circumstances, including how orders open by default, which screen opens after printing from full page view, and what happens when a search matches only one order.

FedEx has revised security standards for shipping through products such as ShipAccel. In order to ship with FedEx in ShipAccel, you must authenticate your FedEx accounts.

Administrators can add users to the system, update them, and remove them as needed. Users can also be imported and exported.

If you are the account administrator, you can change your subscription.

If you are the account administrator, you can change your subscription.

You need to sign in in order to use the system.

You can view the billing invoice for your ShipAccel subscription.

You can order supplies from within ShipAccel or in the Pitney Bowes online shop.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

DeviceHub is a program that connects your printers and scales to ShipAccel. The following are required in order for DeviceHub to work properly on your network.

You can import contacts into the address book by uploading a CSV file.

You can set a default sender address, have new recipient addresses automatically added to your address book, and connect your address book to your Office 365 address book.

You can export contacts from the address book in CSV format.

When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.

You can create recipient lists for bulk mailings.

You can add, edit, and delete contacts in your address book as needed.

You can order supplies from within ShipAccel or in the Pitney Bowes online shop.

Learn about printing and using DeviceHub in ShipAccel.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

You can create and print multiple shipping labels at once (in a batch) to send packages of the same size and weight to multiple different recipients.

If needed, you can print packing slips for your orders.

You can reprint a shipping label up to 24 hours from the initial printing.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

You can export orders as a CSV file.

When you create a shipping label, the recipient address is verified against the USPS database of valid addresses to which it can deliver. Some carriers or country destinations may require you to enter a verified address in order to print a label.

You can email a link to your returns page to your customers so that they can easily access your returns page and start a return.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.

When shipping with FedEx or UPS, you can create multi-piece shipment to ship multiple packages to the same recipient using the same service.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can download proof of delivery (POD) and signature files for shipments that have the Signature Required service.

An insurance claim can be filed if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

USPS, FedEx, and UPS require a Mail Stop Code (MSC) in a recipient address to be entered before the Attention and Delivery address lines. To satisfy this requirement, you must enter the Mail Stop number in the Name field.

You can create and print an Electronic Return Receipt (ERR) shipping label for a package.

You can view tracking information for packages sent through ShipAccel in your history.

You can use the USPS Ground Advantage service to send domestic packages up to 70 lbs in 2-5 business days.

Normally, all label costs are charged to the sender's (your) account, but you can charge a shipment's transportation costs and international duties and taxes to the recipient's or another third party's carrier account if you wish.

You can create and print a Certified Mail shipping label for a package.

You can create and print a shipping label for a domestic package.

You can create and print a shipping label for an international package.

You can create and print a registered mail shipping label for a package or envelope.

You can create and print multiple shipping labels at once (in a batch) to send packages of the same size and weight to multiple different recipients.

If needed, you can print packing slips for your orders.

You can schedule a package pickups and find package drop-off locations for various carriers.

If you are not going to use a FedEx or UPS shipping label that was created, you can void it or request a refund.

You can request a USPS refund for an unused shipping label up to 30 days from the date on which you printed a shipping label.

You can reprint a shipping label up to 24 hours from the initial printing.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

The following URLs and IP addresses must be accessible in order for the system to connect to the internet.

DeviceHub is a program that connects your printers and scales to ShipAccel. The following are required in order for DeviceHub to work properly on your network.

Learn about printing and using DeviceHub in ShipAccel.

USPS Shipment Confirmation Acceptance Notice (SCAN) Form 5630 saves time because instead of scanning each individual shipping label, SCAN Form 5630 only needs to be scanned once to upload all of that day's shipping labels to the USPS systems. The SCAN form must be enabled prior to printing any shipping labels that need to be included on a SCAN form.

You can print a manifest for a carrier that doesn't have its own manifesting. This crates a list of packages you have sent using a particular carrier on that day.

You can create and print multiple shipping labels at once (in a batch) to send packages of the same size and weight to multiple different recipients.

If needed, you can print packing slips for your orders.

You can reprint a shipping label up to 24 hours from the initial printing.

Once your orders are imported into the Ship Orders tab, you can print the shipping labels for them.

You can order supplies from within ShipAccel or in the Pitney Bowes online shop.

If your printer is not listed in ShipAccel and Print to PDF is the only option listed, follow these steps.

Follow these steps to resolve DeviceHub errors and issues.

If the "Do not challenge me on this device again" option is not working or you get MFA prompts happening too often, you may need to adjust your browser settings.

You may receive a ""ShortPay Adjustment"" email from Pitney Bowes if you send a UPS or FedEx package without enough postage.

You may get an "Insufficient USPS Postage on Your Recent PitneyShip Shipment" email from Pitney Bowes if you sent a USPS package without enough postage.

campusship.ups.com opens when clicking on Verify to verify your UPS account because you have a UPS CampusShip account.

DeviceHub may disconnect frequently if the computer goes into standby or sleep mode. You can schedule a Windows task to automatically restart it.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.

If 4 x 6 labels are not printing in Safari or Firefox, your browser printer setting may need to be adjusted.

If labels printed are coming out too small, the wrong paper size may be selected.

If you do not receive the email with the authentication code, it may be in your Spam or Junk folder, or your network may be blocking the emails.

If postage refill transactions are being applied to the wrong location, the user's postage refill permissions are incorrect.

If the SCAN Form Print button is disabled or the SCAN Form page shows 0 shipments, the SCAN form may have expired, SCAN form printing may have been enabled after the labels were created, or the labels may have been created on a Sunday.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

If there are delivery issues with your shipments, contact your carrier.

Learn why Priority Mail Express 1-Day service may not be available.

If a USPS Large Envelope label does not have tracking, it is because First Class Mail is not eligible for free tracking.

If a 4x6 shipping label displays correctly in Adobe Reader, but some parts are missing when it's printed, there may be issues with the Adobe Reader settings or the printer driver.

There are several reasons that the Request Refund button may not be available for a USPS label.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

Follow these steps to troubleshoot FedEx Multi Factor Authentication (MFA) errors in ShipAccel.

There are some simple things you can try if the W1110 printer isn't feeding properly, or if its lights are flashing or red.

There are several things that may cause issues when signing in.

Learn why the weight of a package is not printed on a USPS Shipping API label printed in ShipAccel.

If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.

Pitney Bowes shipping software rates are lower because of a special partnership with the USPS that allows us to pass along great rates to our clients.

Several different things can cause the red light to flash on the Brother QL-1100 or QL-1110NWB label printer.

Learn how to resolve printing issues with 4x6 labels when using a Datamax MK III label printer.

Several different things can cause the red light to flash on the Datamax MK III or 1E26 label printer.

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

If the recipient is not receiving tracking or delivery email notifications from the system, the feature may not be set up correctly, or the emails may be being blocked.

Learn what to do when the system gets stuck on the message "We're generating your label" or "Generating shipping label" and will not proceed.

This error occurs because DeviceHub is being blocked by Windows Defender.

If the message "[120100] Your UPS login profile may require a change" appears, the UPS account being used may not be correctly linked to your UPS profile.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

If the message "[10400] Please verify your UPS login profile again" occurs, the UPS account needs to be reverified.

If the message "[250002] Please verify your UPS login profile again" occurs, verify you UPS account again.

If the message "[250003] Verify your UPS account to continue printing UPS labels" occurs, verify you UPS account again.

If the message "[250009] Your UPS Profile password is changed. Verify your UPS account to continue printing UPS labels." occurs, the UPS account needs to be reverified.

The message "3009: Address validation failed" occurs when the recipient address does not meet DHL's address requirements.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

If the message "Alert Cannot Delete Carrier it has referenced in another module" appears, the carrier account is assigned to another user and needs to be deleted.

If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

If the DH (DeviceHub) system tray icon shows a red exclamation point icon with the message "Connection failed", and when you click on the icon, it says "Connection Error: Click Reconnect from menu below", your network settings may need to be adjusted.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

If the message “DeviceHub is already running” appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].

If you see tthe message "Failed To Add Postage [PS-1000] Temporary error processing payment. Try again later.", there may be a problem with the credit card on file, or an issue that requires the card to be removed and re-added.

This message occurs when the funding account is on hold.

Learn how to resolve the "Incomplete commodity description" message.

This message means that there is a formatting issue with the sender address.

There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.

Follow these steps to resolve a "devicehub.Print: ParseErrorResponse: The DeviceHub [...] is OFFLINE! The label was generated but unable to print. Try printing again or request refund from" error.

If the message "Pickup time is invalid. Select a different time slot." appears when scheduling a UPS On Call Pickup, a different pick up time needs to be selected.

The message "Refill amount not authorized" when adding postage occurs because there is an issue with the payment method that funds the postage.

The message "Set up Payment Method" means that the postage payment method has not been set up.

If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx account you are using is inactive.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "The DeviceHub is not responding, it is either OFFLINE or the network connection is slow!" means that DeviceHub may be offline, need to be updated, or the connection needs to be refreshed.

If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

If the message "There was an error generating your label. There was an error in file handling of pdf format." appears, thed efault label settings have become corrupted and need to be reset.

If you see the message "There was an error reprinting your label due to Device Hub connectivity issues.", follow these troubleshooting steps.

The message "This UPS account is not verified. Contact your admin." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

The message "This user account is locked. Too many unsuccessful login attempts." occurs after too many unsuccessful login attempts.

If you see the message "Unable to create Label. Unplug and reconnect your printer.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

This message indicates that there is data missing in the CSV file the you are trying to import.

If the message "UPS is not responding. Please try again later" appears, the UPS system is down or not responsive.

The message "Verify your UPS account to continue printing UPS labels." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the ShipAccel service.

Learn why you cannot change the Ship Date when creating a USPS label.

Learn why the rates shown in ShipAccel may differ from the rates shown on the carrier's website for the same shipment.

Several different things can cause the red light to flash on the Brother QL-1050 (1E28) printer.

If you receive the message "UPS rates could not be retrieved. Wait a moment and try again. Get Rates.", the UPS account may need to be verified.

The message "Invalid or missing payment Carrier Account. [120412] UPS account number that was provided as Freight Collect billing method cannot be the same as Shipper Number" appears when using Third Party or Recipient billing if the Bill To account number you entered is already one of your carrier accounts.

The message "Looks like your DeviceHub couldn’t be activated. Please try again later." means that your DeviceHub version is out of date.

If you receive this error, contact UPS at the number provided in the message.

There are several reasons that the message "Label generated but couldn’t be printed" may appear.

The message “[Errno 10013] error while attempting to bind on address ('127.0.0.1', 443): an attempt was made to access a socket in a way forbidden by its access permissions" happens because port 443 is not free.

If you see the message "Certificate-based activation is required for DeviceHub", that means your system requires DeviceHub to be activated manually.

If the message "DeviceHub is offline. Restart DeviceHub." appears, Make sure that all of the DeviceHub Networking Requirements and check if the Root CA certificate is installed.

DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.

If your printer is offline or disconnected, follow these steps to reconnect it.

DeviceHub may sometimes stop or go offline and need to be restarted.

You can manage the payment methods used to pay for your USPS postage, FedEx and UPS labels, and your ShipAccel subscription.

You can download invoices for your postage refills. You can also have a receipt emailed to you when a postage refill occurs.

If you wish to withdraw funds from your USPS postage balance in ShipAccel and have them refunded, please chat with us. Note that the funds will be refunded back to the original payment method.

In order to print USPS labels and postage, you must have enough funds in your USPS postage account.